SB
Sunitha B
Active since Sep 2012
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
Defy Service Centre
Defy Service Centre, I am writing to express my extreme dissatisfaction with the poor after-sales service I have received regarding my Defy Gas Hob, which is only 2 months old and still under warranty. Despite multiple attempts to get assistance for this malfunctioning appliance, this is now the second complaint I’ve had to raise — and yet, I continue to face constant delays, lack of communication, and unfulfilled promises. This morning, I was informed that a technician would arrive at 08:30, and I have been waiting ever since. There has been no update, no call, and absolutely no accountability. Every time I follow up, I am either passed from one department to another or given vague reassurances that lead nowhere. This kind of service is completely unacceptable, especially from a brand that promotes itself as reliable and customer-focused. It is incredibly frustrating to invest in a new appliance and be met with such poor and unprofessional support when it matters most. If I do not receive a response and proper resolution immediately, I will be left with no choice but to personally return the unit to Hirsch’s this afternoon and escalate this matter to the Consumer Goods & Services Ombud. I expect urgent action and a technician to be dispatched without further delay. I trust this matter will be taken seriously and resolved as a priority.
0 replies
44 months ago
Amazing Service and Savings
Thank you Kyle Pienaar for the amazing service , excellent telephone manner and great savings on pro-rata and monthly premiums
1 reply
100 months ago
Telkom Pathethic at it AGAIN!!!
I have reported a fault on 15 February 2018 and to date there is no resolution, Yet I see the guys standing and smoking in corners, not that I say don't take a break but don't waste company time!!!!
2 replies
104 months ago
Non Delivery of Pretoria News for 9 days
From the 21s November 2017 to date I have not received my daily delivery of the paper. I did not complain immediately but rather only decided to complain from a week later the 28th November 2017. I have complained everyday since the 28th, requested a manager to call back and advise what the problem could be. I get no response, the people I have been speaking to are as follows Vijaythimala Chetty, Nomfundo Mcnube on Tuesday and Wednesday respectively. Today I spoke to Nirvana Govender who promised that the Manager Verona Naidoo will call back. I definitely wont be holding my breath and anticipating a call from them!!!!!
0 replies
116 months ago
Telkom at their horrible best again
<p>I have reported a fault to Telkom last wednesday, I have been following up only to be told that they will fix it by 30th November. what the hell is going on there. Their technicains drive ujp and down the road and sit and smoke at the exchange why cant they just the work they supposed to????????</p>
1 reply
118 months ago
Krappy Service
<p>Due to lightning that sturck my phone lines on the night of 16/09/2016, I have no wifi or telelphone service. I reported the issue at Telkon in Menlyn on 17/09/2016, after waiting in the que for 1.5 hours, I received absolutyly rude service from two of their employees there, who unfortunately I did not take theor name but can identifiy them. I followed up on 10210 on 20/10/2016 with ref number 102BTK170916, ONLY TO FIND OUT THAT THIS IS NOT A VALID NUMBER AND THEY HAVE TO LOG A NEW FAULT. The new fault number is 293CTK200916, this now makes the first fault null and void and they start counting from the 20/09/2016, totally unnecessary. I keep following up and they have different stories every day. The exchange is down the road from house, my next step is to get a video and upload to facebook to show what the technicians are doing at the exchange. BTW my telephone accoun t is payed a month in advance and this is the useless service I get.</p>
1 reply
122 months ago
Dischem Debits Accounts without Authority
<p>On Mothers day 08 May 2016, I purchased goods at the above store, the first time the purchases "DECLINED" then we tried again and it was "SUCCESSFUL" . I then took my goods and went to check the SMS's from the bank, and noticed the transaction was honoured twice. I contacted my bank they verified this and said that one of the transactions will be reversed with 24 hours and this happened as discuused. to my horror fomr 11th May Dischem has been running this transaction through my account. Twice on the 11th of May and everyday after that . Yesterday I contacted them and spoke to Johan Janse van Rensburg, who could barely spell or repeat my email address , asked me to send an email to them and assured me the problem is being sorted. The manager Stephan Coley also assured me this has been sorted and the funds will be reveresed into my account. He sent an email from a lady Marisa du Plessis who also assured him this is sorted. TO MY HORROR ANOTHER TRANSACTION was processed last night. this is after the assurred me this has stopped. Dischem has no empathy for their customers but a mere apology and off they go. Their word cannot be trusted, I find that this is a place we cannot trust, as I as the customer had to bring this to their attention, they did not bother to rectify the matter the whole of last week, or even contact the customers via their banks to apologise. Totally disgusting service from DISCHEM!!!!!</p>
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)