LA
Lawrence A
Active since Oct 2012
39
Reviews
0
Industries
Reviews
39 reviews6 months ago
FNB contact
I have been trying for the past week to dial into FNB in Montana to make an appointment for my passport but no answers. I have subsequently tried the advertised 087 number. It just cuts out. Is it too much to expect that the customer service management actually ensure that the center contacts work?
124 replies
9 months ago
Prepaid Glitch!
About 2 weeks ago there was a software update in the prepaid system. A major glitch occurred and we both lost our data and airtime. Every time we now update our balance, the airtime residue, after buying data, disappears. Make it right through your records please!!
106 replies
11 months ago
Nedbank Forex Problems
Hello, Nedbank. I have started manufacturing units that require parts from China. A couple of weeks ago I successfully paid for a part using US$. At the time it I could only use my savings account to pay the Forex against Chin'a invoice. Now, I have been attempting to pay another provider in China and your system/Compliancy dept/Whatever stops me from even doing that! I am NOT impressed, Nedbank. There is obviously a lack of communication in your organisation that is VERY frustrating. Especially when the payment is urgent, as in this case! The least the Bank could do is inform a customer if there is a hold on their procedures for whatever reason. I need to make many more such payments in the near future so how do YOU propose I handle it? I have called your help desk including Global Payments and no one there has the ability to call me back or provide a solution or define the problem! This is NOT good enough for an international finance company! After 2 days of phone calls and bad lines, I am very frustrated as is obvious! All I want to do, Nedbank, is to pay a simple bill!
114 replies
12 months ago
Unhelpful Call Center at FNB
Late yesterday afternoon I was debited via my Easy account debit card from my domain providers in the USA. So at 17h27 I called the Help Center via land line because obviously with the 5th try, the cell phone banking help center did not exist. The woman who answered my calls was very abrupt and insisted that I call the provider who will reverse the amount. I have been through this before and found that the provider will indeed reverse the amount but anywhere between 1 and 2 days later. I use this savings account for helping others and my trivial spending and I know full well that a savings account cannot be overdrawn. Hence my diligence in trying to get the debit cancelled. I was neither rude nor impatient with her so it was to my surprise that the connection was cut. A well trained customer service consultant listens to the real purpose of a customer and addresses their requirement or concern. This is NOT good enough, FNB!
58 replies
17 months ago
Time wasting!
When one is an exceptionally busy person, one expects the Chat facility to work, NOT have to go through several iterations of 'which branch, what is your name, what is the reference number'. THEN you have to wait 3 hours for an operator who does not exist! Surely they have supervisors that check these things or at least a decent escalation system?
0 replies
23 months ago
NedBank IT behind times?
While I am more than satisfied with Nedbank's service, especially from Harties, your online record keeping leaves a bit to be desired. Several people I know have changed banks because of this issue and last year I lost my OutSurance bonus because it! Why is it that you process your month end fees sometimes a week before the month end? And if this puts an account in arrears and I get a message to that effect and update it early that morning, how come I get a sarcastic message at mid day? Database base technology allowed for this type of processing in the 70's when NedBank had the best IT systems of all the banks! My account should be updated almost immediately and reflect that the next time you do an arrears run for your sms warning.
0 replies
31 months ago
FNB/Paypal problems
Recently FNB went through a major revision of their PayPal interface. I had to repeat details I had already entered 4 times. The revised interface tells us that PayPal withdrawals into FNB will take 3 days. This morning I used the FNB phone number listed on their PP page to find out when the withdrawal I made on Wednesday last week would be available. Clearly, today is around the 4th day and it is not that that I am concerned with. First of all the automated call demands you provide the last 4 digits of your credit card - I only have a Visa savings account and the FNB system will not accept it. So I had to undergo a series of hoops to jump through to speak to the PP agent and then I, as expected, was cut off. Expected because it has happened to me before that when the agent cannot understand the problem, the call always dies. So my questions are: 1. Why does it take FNB payments so long to get credited? I know PP payments are instant. Even allowing SARB Forex authorisation, the time taken is too long - is FNB collecting interest on our money? 2. Why dont PP and FNB have an interface that allows the date of payment into FNB accounts to be reflected ?
131 replies
39 months ago
Best restaurant in Pretoria?
I have never had the opportunity to eat there although my wife of 50 years has eaten there often while she was on business and before her crippling accident. I would like that opportunity for her to enjoy it one more time!
0 replies
39 months ago
Vodacom either stealing or letting data be stolen
I had 500mb data on my sim (0636282613) last night. Without any warning, I had to place this sim card late this afternoon in my phone to discover that Vodacom had removed over R150 worth of airtime from it. I have been watching my data disapperar for some weeks now but this is really the last straw. GET your act together Vodacom
321 replies
41 months ago
FNb is desperate?
FNB must be desperate! I have two personal accounts, one at Nedbank and one at FNB. Both are savings accounts for good reasons. Each month I divide up whatever cash comes in donations and send it out! Nedbank charges me then and there for eWallet type transactions so I never lose sight of what is in the account. Plus I undertake as many of these transactions as I do at FNB! FNB on the other hand debits me with bank charges around the 22nd. Consider that many pensioners have their last bit of money for the next 10 days in a similar account! This alone is despicable FNB!! Then we have monthly fees of R62 taken off. This does not concern me as they do offer a reasonable service. This month there is a R5 cash deposit fee for what? My SASSA amount is deposited and fee debited then and there! So what is this for FNB? If everybody gets debited for R5, few will notice it but across tens of thousands of customers it adds up considerably! When we get my main gripe!! Every month some clerk tallies up the small amount of donations I make via eWallet and Iget taxed in terms of ewallet cost that I do. This is almost R250 per month or maybe almost 10% of the amount I donate! This is in addition to the 4.40 per R100 cost immediately deducted. So what is THIS all about FNB? Nedbank and Capitec certainly do not charge extra, In fact NB has a fixed fee.
132 replies
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5 Star
2 (5.128205128205129%)
4 Star
0 (0%)
3 Star
1 (2.5641025641025643%)
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1 Star
36 (92.3076923076923%)