LA
Lawrence A
Active since Oct 2012
41
Reviews
0
Industries
Reviews
41 reviews1 month ago
When I switch off marketing ads, I need you to stop sending me related messages please!
Two things: Several months ago I had to do some Forex to China. Neither of my company accounts would allow me. FNB helped on that account without incident. I complained on HelloPeter without response! On my existing accounts I have switched off marketing types of info deliberatrly as we are testing a new app! So now I am getting 4+ messages a day demanding I allow them to send me marketing info! Really??
1 reply
2 months ago
PayPal offline again!
I use PayPal extensively to help others, daily. To find that it unavailable at 5 this morning and again now, means it has been off for too many hours WITH NO NOTIFICATION on the FNB page! NOT GOOD ENOUGH!!
1 reply
7 months ago
FNB contact
I have been trying for the past week to dial into FNB in Montana to make an appointment for my passport but no answers. I have subsequently tried the advertised 087 number. It just cuts out. Is it too much to expect that the customer service management actually ensure that the center contacts work?
2 replies
11 months ago
Prepaid Glitch!
About 2 weeks ago there was a software update in the prepaid system. A major glitch occurred and we both lost our data and airtime. Every time we now update our balance, the airtime residue, after buying data, disappears. Make it right through your records please!!
2 replies
13 months ago
Nedbank Forex Problems
Hello, Nedbank. I have started manufacturing units that require parts from China. A couple of weeks ago I successfully paid for a part using US$. At the time it I could only use my savings account to pay the Forex against Chin'a invoice. Now, I have been attempting to pay another provider in China and your system/Compliancy dept/Whatever stops me from even doing that! I am NOT impressed, Nedbank. There is obviously a lack of communication in your organisation that is VERY frustrating. Especially when the payment is urgent, as in this case! The least the Bank could do is inform a customer if there is a hold on their procedures for whatever reason. I need to make many more such payments in the near future so how do YOU propose I handle it? I have called your help desk including Global Payments and no one there has the ability to call me back or provide a solution or define the problem! This is NOT good enough for an international finance company! After 2 days of phone calls and bad lines, I am very frustrated as is obvious! All I want to do, Nedbank, is to pay a simple bill!
2 replies
14 months ago
Unhelpful Call Center at FNB
Late yesterday afternoon I was debited via my Easy account debit card from my domain providers in the USA. So at 17h27 I called the Help Center via land line because obviously with the 5th try, the cell phone banking help center did not exist. The woman who answered my calls was very abrupt and insisted that I call the provider who will reverse the amount. I have been through this before and found that the provider will indeed reverse the amount but anywhere between 1 and 2 days later. I use this savings account for helping others and my trivial spending and I know full well that a savings account cannot be overdrawn. Hence my diligence in trying to get the debit cancelled. I was neither rude nor impatient with her so it was to my surprise that the connection was cut. A well trained customer service consultant listens to the real purpose of a customer and addresses their requirement or concern. This is NOT good enough, FNB!
1 reply
19 months ago
Time wasting!
When one is an exceptionally busy person, one expects the Chat facility to work, NOT have to go through several iterations of 'which branch, what is your name, what is the reference number'. THEN you have to wait 3 hours for an operator who does not exist! Surely they have supervisors that check these things or at least a decent escalation system?
0 replies
25 months ago
NedBank IT behind times?
While I am more than satisfied with Nedbank's service, especially from Harties, your online record keeping leaves a bit to be desired. Several people I know have changed banks because of this issue and last year I lost my OutSurance bonus because it! Why is it that you process your month end fees sometimes a week before the month end? And if this puts an account in arrears and I get a message to that effect and update it early that morning, how come I get a sarcastic message at mid day? Database base technology allowed for this type of processing in the 70's when NedBank had the best IT systems of all the banks! My account should be updated almost immediately and reflect that the next time you do an arrears run for your sms warning.
0 replies
33 months ago
FNB/Paypal problems
Recently FNB went through a major revision of their PayPal interface. I had to repeat details I had already entered 4 times. The revised interface tells us that PayPal withdrawals into FNB will take 3 days. This morning I used the FNB phone number listed on their PP page to find out when the withdrawal I made on Wednesday last week would be available. Clearly, today is around the 4th day and it is not that that I am concerned with. First of all the automated call demands you provide the last 4 digits of your credit card - I only have a Visa savings account and the FNB system will not accept it. So I had to undergo a series of hoops to jump through to speak to the PP agent and then I, as expected, was cut off. Expected because it has happened to me before that when the agent cannot understand the problem, the call always dies. So my questions are: 1. Why does it take FNB payments so long to get credited? I know PP payments are instant. Even allowing SARB Forex authorisation, the time taken is too long - is FNB collecting interest on our money? 2. Why dont PP and FNB have an interface that allows the date of payment into FNB accounts to be reflected ?
1 reply
41 months ago
Best restaurant in Pretoria?
I have never had the opportunity to eat there although my wife of 50 years has eaten there often while she was on business and before her crippling accident. I would like that opportunity for her to enjoy it one more time!
0 replies
Review Distribution
5 Star
2 (4.878048780487805%)
4 Star
0 (0%)
3 Star
1 (2.4390243902439024%)
2 Star
1 (2.4390243902439024%)
1 Star
37 (90.2439024390244%)