Active since Oct 2012
I recently app**** for a store card online and successfully completed the application process, including uploading the required documents, completing the DebiCheck process, and passing the vetting procedure. My application was approved. However, when I visited the store to collect my card, I was informed that they had no record of my application. Despite my approval, no one was able to locate my account. Concerned about the situation, I contacted the bank to cancel the debit order associated with this application. The bank advised me that only the company could process the cancellation. However, upon reaching out to the company, I was informed that they have no record of my application at all. Given this discrepancy, I would like to understand how the debit order can be cancelled under these circumstances. The bank has indicated that my only recourse may be to report the transaction as *****ulent. I would appreciate your urgent assistance in resolving this matter. Please advise on the next steps to ensure that the debit order is cancelled and that my personal information is secure.
They want business but when you ask for a quote then they have all the time in the world to get back to you. When you call them to find out they say you can leave a message for them to get back to you, but they never do.. they give you a time when they will call but it get put forward day by day.. There service is awful.
They have this Emali feature and Mobile Money. Would you explain why does your E-mali have to go into a Mobile Money App and not as it always use to as normal go as a voucher. Then the weekends the app is always off so you can never generate the voucher to retrieve your money. This is another of the reasons I moved away from Nedbank, you try to get to technical and then don't have the support to ensure that it works properly.
Stephan Marks Pieterse Films / Masombuka Media Pty Ltd are the biggest sharks in the Film industry. They request your services, then they promise to pay you. and if you stop doing the services that you provide they use scare tactics to tell you that you are in breach of contract.
On the 28th March, I went online to place an order for a telkom ADSL line. I received a sms to state that I will get a call in 48 hours, that happened. The consultant called me to confirm my order. he said that within another 24 - 48 hours I will get my order number. On the 18th April I called again to find out what has happened to my order, it was never placed. Ok, I then placed it telephonically. I got the order number after the call. (Order Nr. ********** 64). The lady said to me that within 7 to 14 days the technical department will contact me to book an appointment. Again I wait, today, the 2 May 2018. I called to find out what has happened, they can't find my order. ****ed off, I dropped the call. I called again, I spoke to another lady who confirmed that they had cancelled my order for an unknown reason... So, Not being informed even with a simple stupid sms I have to go through the 2 month process once again. Your service SUCKS......
I have called times for a letter to confirm that my cheque account has been closed, the consultants promise that they will email it to the teamleader to send to me, but this never happens.. Then I called for the fourth time, the Patricia at call centre transfers my call instead of to the current account department, directs my call to card collection, who directs my call then to the financial planners, then to the home loans. I called again, just to be sent on another joyride.. Then speaking to a current account consultant (GASA) he puts me on hold for 25 minutes. Just be told again.. We will forward your request to someone who can assist. Ref: ********** 6 DO THEY NOT LISTEN!!
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