Active since Oct 2012
25
Reviews
0
Industries
Reviews
25 reviews7 months ago
Substandard support for ASAP app
My rating would have been Zero, if possible. I updated to the new ASAP App on 29/7/2025, but could not link my Smartshopper card error: ID linked to existing account. I tried the "very user-unfriendly" WhatsApp chatline but gave up. I contacted them online and received my first Ref No, 1907319. I received confirmation of receipt with the word "beta" in the message. On enquiring what that meant I received another email apologising for the late response (22/08/2025). I called the service centre and received another Ref No: 1004033059. On 26/08/2025 I received a call from the call centre (Shakeerah Adams) who tried to assist, and received an email confirming that my query has been escalated to the Smart Shopper Support Team and should expect contact (up to 48 hours delay). Shakeerah has since contacted me telephonically and was surprised that I have had no response since. I did however receive two emails, Ref 1933963 and 1936966. But still no luck. Checkers 60Sixty app support is far superior! No wonder you are struggling to improve your ASAP Sales.
159 replies
14 months ago
Bad customer service
I requested assistance from their website on 6/2/2025 and received an automated email response that they confirmed receiving my request will contact me soon. I have followed up, via email several times. I call earlier today and spoke to Bridget who promised that someone will get back to me. I am still waiting
1219 replies
14 months ago
Totally bad customer service
I need a list of recipients on my bank account so that I can move to another bank. Can you believe that I have to wait +- 7 days for this to be actioned?
106 replies
14 months ago
Bad Customer Service in bank
I have been to Absa Westgate, waiting in the Customer Services line for more than 30 minutes. Only 2 people helping a long queue of customers, with one assisting the same people for the whole time. All I needed was someone to reset my Absa app which is no longer identifying me after changing phones! What a difference to my earlier customer service experience with Capitec Bank!
53 replies
14 months ago
Excellent Customer Service
We just visited Capitec Westgate 52 branch and received excellent customer service from Lebohang Mo***eng. It really was a pleasure dealing with someone so helpful and knowledgeable on the services his company can provide. Well done Lebo!
0 replies
14 months ago
No authorisation after several requests
I requested authorisation for a mammogram on 31 January (for 21/2) and have still not received any response except a ticket number: E30D79C677D8A. I have now been busy on their online chat and waiting for nearly 45 minutes.
53 replies
25 months ago
Fantastic Customer Service Agent: Phindile
My husband contacted MTN customer services to enquire about fibre options. Phindile (on the MTN line) was extremely friendly and knowledgeable about the products and provided us with the way forward. As we are on Afrihost, I decided to call her again with further queries. We called the centre and could not find help with the other agents. Finally we requested that she call us back. She did, within a few minutes and answered all our questions. We were very impressed with her customer service. We wish all of them had the same commitment to service
0 replies
27 months ago
Bad service from FNB ***** department
I reported a ***** incident on my Virtual card and to date have not had any feedback, except to say that my query has been forwarded for escalation. The last comment was on 8 Jan : Your Query Reference Number 5660641Q been assigned to a Service Resolution Advisor in Personal and Private Queries (PPQ). An investigation into your matter will now be initiated and we will be in-touch with you shortly. I AM STILL WAITING.
116 replies
30 months ago
Warning: Do not order anything from Craftivating.com
I ordered and received confirmation of my order on 11/08/2023, with the following: "Just to let you know — we've received your order #C0012725, and it is now being processed: The delivery of your order is estimated between Friday, 25 August 2023 and Friday, 15 September 2023. [Order #C0012725] (August 10, 2023)". On 17/10/2023 I enquired about the order and was informed by Michael that "Your order is still awaiting shipment from the supplier. There have been some unforeseen delays with the shipment. We apologize for this and are working hard to get this sorted. We, unfortunately, do not have an expected eta at this time." I responded that they could at least have informed me of this. Today, I checked the ticket again and it showed that it was closed. I requested a refund. Now I am waiting!!! Again!!!!
0 replies
30 months ago
HeartDeco delivery is tops
I was impressed with the speed of delivery of my order by HeartDeco.
0 replies
Review Distribution
5 Star
4 (16%)
4 Star
4 (16%)
3 Star
0 (0%)
2 Star
3 (12%)
1 Star
14 (56%)