MM
Michael M
Active since Oct 2012
6
Reviews
0
Industries
Reviews
6 reviews56 months ago
Hopeless web site interface
My insurance company arranged a car from this company while my cars was being repaired after an accident. They sent me a link to their website to fill in details and pay. The site is completely hopeless, I ended up being unable to pay the deposit because they said there was a system failure. If that is how the relationship starts I cant think what the car would have been like. I gave up and cancelled.
0 replies
61 months ago
Checkers don't follow up.
Last week I purchased some Hot Cross Buns from Checkers in Malmesbury. The packaging clearly states that the product contains sultanas and raisins. The buns I purchased contained neither, they were just made from a plain dough. I contacted their customer care line and was assisted by a helpful lady who asked me to submit picture of the product and my proof of purchase via their Whatsapp account that is specifically for this purpose. I was given a reference number 566760 and promised a response within 48 hours. It is now five days later and I have heard nothing. Also the buns did not have a cross, instead they just have a single line, I presume this is to avoid offending the non Christian customers. I think this is absurd. I feel that Checkers do not fulfil their commitments, they should provide feedback within the promised time frame.
0 replies
124 months ago
Call Sponsoring Dissapeared
I have been using call sponsoring for over ten years, I sponsor the calls for my son and my wife so that they can always make contact with me or our home<br> <br> Suddenly it has disappeared from my account, and when I went on to their truly useless web site I was informed that I had to call to get it activated. After an hour on the phone being passed from pillar to post I tried the online chat.<br> <br> I was then told that I must go to a Vodacom shop to sort it out (Perhaps this is because I have an upgrade that I have not taken and they want me in a shop)<br> <br> My nearest shop is a long drive away (I hour).<br> <br> Surely all they have to do is switch it back on, if I have to drive this far perhaps I should go to MTN next door and try them, I have had a Vodacom account for over ten years, but they clearly don't want repeat business.<br> <br>
75 replies
135 months ago
Standard Bank lets me down and isn't humane
I have had an Access Bond with Standard Bank for several years which I have utilized very successfully. During last year I paid in an additional R 460,000 into the account with the idea that I would draw it out as and I needed it.<br> Late last year in November I closed an account that was being used to service the Bond debit order and because I had paid so much in advance I was slow to let then know that the account must be changed. They after four reversals let me know and I fixed it and paid in the deficit.<br> Now I want to pay University Fees etc. and they say because I defaulted they have taken the facility away, even though I have all this additional money in the account. I have tried endless times to get them to understand,my debit orders were not rejected because of lack of funds, but I just get this cold uncaring attitude. I am told I can re-apply in nine months but as I am a \Bad Payer"I probably wont be approved.<br> So please Standard Bank be reasonable and switch this back on for me"
77 replies
135 months ago
Rocketshop pulls out all the stops VERY WELL DONE
In a previous report I complained about lack of feedback from Rocketshop. Peter Drucker a well known management consultant taught me that when you make a mistake with a customer you have a unique opportunity to prove how good you are. Well Rocketshop and Lizzy proved to me how good they are. I got an immediate response, no feeble excuses and my problem was resolved, Ouma has her lamp, and she also got a small gift as well.<br> Well done Lizzy you showed how a complaint should be handled.<br> I will certainly be doing business with you again, and wish you luck with your new upgraded web site
0 replies
136 months ago
Web offline, no reply to calls or emails
I purchased a reading light for my Oumas Kindle for Christmas, unfortunately it turned out to be faulty which I understand can happen. I let Rocketshop know and they asked me to return it. I couriered it to them and it was signed for on the 2nd Feb 2015. I have phoned there land line number, it says it has been disconnected. I have called Diana's cell phone and left a message, got no response. There web site has gone off line, and they do not reply to emails on two different email addresses.<br> I am concerned that they have gone bust, all I want to know is what has happened to Oumas lamp, and when I will receive a replacement. It is now two months from Christmas and she can't read her Kindle during the load shedding, which was the whole idea behind getting her a lamp.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
2 (33.333333333333336%)