SM
Shoki M
Active since Nov 2012
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
AN OPENED PACKAGE AND AN ATTITUDE!
A DPD Laser delivery driver (Joseph Molefi - if thats his real name) delivered 2 boxes to me. One box was open. I asked him why the box is open. He rolled his eyes. I asked again why the box is open. He then took my packages and loaded them into his bakkie and told me that he has cancelled the delivery and I should ask for another delivery. My issues with the gentleman and DPD Laser: 1. He thought it is OK to deliver an OPENED package, without explanation. He simply handed it to me as though its business as usual. Why is my package opened? Had it been a more valuable package, would I have even received it as sent by my supplier? WHY IS MY PACKAGE OPEN?????? This driver simply could not have been bothered with client service! He had an attitude when responding to the questions I had even went as far as rolling his eyes at me, regarding an opened package (why would he even feel comfortable delivering an open package???) 3. He did not give me options on how to deal with the issue on hand 4. He constantly spoke over me, when I tried to express my dissatisfaction with his attitude and the opened package. I cannot even begin to explain this gentleman's disrespect for the company he represents and the utter disregard he has for clients. I call the call centre to try and report this incident - NO ONE CAN HELP ME.
0 replies
1 month ago
TERRIBLE CUSTOMER SERVICE AND AN OPENED PACKAGE!!!!!
A DPD Laser delivery driver (Joseph Molefi - if thats his real name) delivered 2 boxes to me. One box was open. I asked him why the box is open. He rolled his eyes. I asked again why the box is open. He then took my packages and loaded them into his bakkie and told me that he has cancelled the delivery and I should ask for another delivery. My issues with the gentleman and DPD Laser: 1. He thought it is OK to deliver an OPENED package, without explanation. He simply handed it to me as though its business as usual. Why is my package opened? Had it been a more valuable package, would I have even received it as sent by my supplier? WHY IS MY PACKAGE OPEN?????? This driver simply could not have been bothered with client service! He had an attitude when responding to the questions I had even went as far as rolling his eyes at me, regarding an opened package (why would he even feel comfortable delivering an open package???) 3. He did not give me options on how to deal with the issue on hand 4. He constantly spoke over me, when I tried to express my dissatisfaction with his attitude and the opened package. I cannot even begin to explain this gentleman's disrespect for the company he represents and the utter disregard he has for clients. I call the call centre to try and report this incident - NO ONE CAN HELP ME.
0 replies
3 months ago
WASTE OF MONEY!
MWeb Not only wastes our time but wastes our money!! I am a new client, and have been calling everyday for the past week over the same issue! I buy airtime each time only to spend max an hour "in line" just to speak to an agent, who doesn't even assist. Their Chat service on the APP is a waste of time as NO ONE ever comes to assist. I've been a client for a little over a week, and I already want out!
0 replies
47 months ago
No effort in providing good quality product
Ordered an Original Bougee Bowl. Returned it twice. First time, it was cold with peppers that were straight from the fridge. The sauce was wrong. Second time, cold bowl with wrong flavour sauce. 3rd time, no cutlery. In total, 76 minutes of my evening wasted. Zero percent effort in getting orders right.
0 replies
51 months ago
Worst service ever
Oh my!!! The worst experience ever! We have been waiting to be connected since January 2022. Instead we get no responses, or different consultants asking us to explain our situation daily...we have paid for the month of Jan but have not even had the pleasure of using the Wifi service. Instead, we got an invoice for Feb! Looking at all these negative reviews on HP, we clearly will never get any joy.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)