VO
vanessa Olsen-graff
Active since Nov 2012
18
Reviews
0
Industries
Reviews
18 reviews6 months ago
appalling service.
I have been waiting now for over an hour on theirchat line and on a telephone call for OVER AN HOUR to get some technical assistance. I have chewed lthrough ofer R200 worth of telephone date and still no resolution. If this is Mweb going forward, then after close to 40 years i am cancelling my service. Very very disgusted with their loack of service ethic.
0 replies
28 months ago
Most frustrating inept and inefficient system i have had the displeasure of trying to deal with
During the middle of the day, trying to contact LA Health is impossible. One only gets as far as the security blurb which takes over 2 minutes, and then nothing. Not one consultant takes the call and you are left hanging in limbo for 17 minutes??? Try to send an email and you get a canned message which means absolutely nothing because they never get back to you. Business hours advertised are from 08:00 to 17:00 Monday to Friday. doesn't help because nobody seems to be working.
0 replies
36 months ago
Customer care is non existant
I placed an order with takalot for a shower chair for a disabled person. No issues with delivery which was prompt. HOWEVER... There is an issue with the product that was delivered. It is damaged and cannot be put together. Trying to contact Takalot's customer care telephonically is a huge problem. You are left hanging and eventually simply dropped without managing to speak to an agent. How reliable is this company if their after sales service is non existent. Highly unimpressed and I sit with a patient who cannot have a shower because her shower chair is damaged on delivery. Thanks for taking my money Takalot and not delivering on after sales service.
0 replies
38 months ago
Help desk consultants no help at all. Useless service.
Trying to set up a branch appointment online after having ben told by the branch manager that it can be done, not finding where to do so, and the helpdesk or aspire service suite has no clue where or how to do this. I have been fed inane and useless comments by the consultant and after 20 plus minutes, have gotten exactly nowhere. Shocking, appalling and absolutely disgusting service from FNB.
53 replies
40 months ago
Words fail me with the service or not, given for a simple yes or no question.
Trying to get any assistance for a simple question is a painful and time wasting process. After an hour wasted 'chatting' to Jacqueline and Thian from FNB I was absolutely nowhere. Canned and parroted answers are simply not relevant as neither of these two people actually seemed to understand the simple query which was: Is there a pending instruction to transfer a sum of money from a cheque account to an investment account. I have issued the instruction but it does not appear to have gone through. All I got was the runaround. When I finally managed to get hold of someone with brains, this kind lady called me and transferred me to the so called helpdesk. There I had to jump through hoops to identify myself. Understandable to a point but to ask the same information via chatbot more than once is an annoyance and a waste of time. All of this and then the call is disconnected, Extremely frustrating having to deal with this ineptitude.
132 replies
54 months ago
non existent service on their chatline.
I received a suspicious sms purportedly from Tracker connect. Have been trying to get to speak to an agent now via their chatline for over a half hour. If this is the after sales service Tracker offers, heaven help us if we need them to track a vehicle. Shocking and shoddy service
106 replies
55 months ago
Disgusted with empty promises and ineffective responses to problems experienced when trying to use my account.
This is now the third or fourth month that I have had issues with receiving an OTP when trying to either add a recipient to my banking profile, or to pay a recipient. I have made numerous calls, even using over R150.00 of talktime trying to get hold of someone who can assist because unfortunately your client service center leaves much to be desired. I have personally made an appointment with my branch manager for assistance and to my horror, even he was given the run around by your client services Centre. I have sent messages on the secure chat service online, only to be sent a canned message that has absolutely nothing to do with my problem. this after waiting for over an hour for an otp, AGAIN. Thoroughly unimpressed with the service received.
106 replies
57 months ago
FRUSTRATION PERSONIFIED - SHOCKING SERVICE all promise and no substance useless at assisting
APPALLED AND FRUSTRATED AND ANGRY WITH THE NON EXISTENT SERVICE this apology for a bank offers. I have tried now for two days to make a payment via online banking and for two days solid, I have not received an OTP. I have WASTED am of my monthly allocation to try and get some sense from the apparently fantastic call center - big joke they are, and am no further at all. Effectively I am now unable to make any payments from my bank using my own money, or recharge my phone which they so kindly depleted for me, or even access my own funds in my own account. They promise the world and offer very little - Don't be fooled by all the flashy advertising - it is just that and empty promises. This is an incredibly mercenary and frustrating institution to deal with. I am still no nearer to accessing my funds. I have sent at least 4 messages requesting assistance and lodging complaints and of course, and as usual, not even an acknowledgement so even their service bot appears to have been infected with the same lethargy as the people who supposedly work there. Thoroughly disgusted and looking elsewhere now.
106 replies
58 months ago
Thoroughly disgusted by their non existent client service will most definitely never become a client of theirs.
I am not an ABSA CLIENT, however I received a sms notification of an “Absa Alert – purchase of R12900 from ABSA account ref 889352829294 Transaction dispute 0878216547 “ at 08H00 yesterday morning. The number it was sent from is +27839004526 I then received the identical message as shown above at 09H27 the same morning. The number the second sms originated from is +2783930045219 different number same details. I tried to contact your fraud hotline on 011 501 5089. Apart from a canned message, and choosing option 2, I was simply left hanging. I tried to contact the Absa Fraud Line again choosing option 1 and again, simply left hanging. I also sent in this information to your absa email address - to date again ,absolutely NO response This is information that should enable ABSA to track and trace where these calls originate from, but it is useless if ABSA does not bother to take the calls. Also it is indicative that ABSA appears to have had their database hacked – not a reassuring thought. I feel for any absa client who tries to deal with this poor excuse for a bank. It seems that once they have your money, they don't give a jot for their clients at all.
53 replies
58 months ago
Booking made and accepted - On arrival Restaurant closed?
We had made a booking to celebrate a special birthday at Nostalgie Restaurant in Oudtshoorn on 16 June 2021. The booking was accepted and confirmed even though I reiterated that the date is a public holiday. I was assured that the booking was accepted and that there would be no problems at all. After travelling over 50kms to get there, we discovered the restaurant closed. I contacted the number on the board and was asked to travel to De Rust for tapas and hamburgers. I had made it very clear that this was a special birthday and frankly tapas and hamburgers was not what I wanted. This was a wasted trip of over 100 kms. Thoroughly unimpressed with the response and will not recommend this restaurant or visit it again.
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
16 (88.88888888888889%)