MD
MadrAA(C) De Villiers
Active since Nov 2012
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Suspending Services Paid for in Full
This is the 3rd time Rain has cut my services during a paid cycle, which is as per advised and billed for a full calendar month. When joining a client gets billed pro-rata for the period, should your services start in a Calendar month and not on the 1st of the Calendar month. Rain is also a month to month contract, so why do they think they are allowed to cut services prior to the 1st of the next Calendar month if you make a manual payment by the last Business day of the month, ensuring the money shows in their Bank Account prior to the new Billing Cycle starting? They refuse to give Credits due for services ********ly cut, ********ly as you pay in advance for your services. Even if payment is made, they still cut services when changing payment date from the 25th to the 1st due to the continued issues of services cut during a paid cycle and now their system shows I am Overdue 403 days today for a Payment Due 1 April 2026. How in the world do you become 403days Overdue for a payment due on a future date? Their Robots on WhatsApp and GoRain, ask Rain can't assist you and emailing support, they note the payment date change and the payment made on the 26th of February 2025, however my Internet is still cut. Furthermore their agents are rude, they phone and it is clear that it is a bad line, they don't phone back, you get mailed that they tried to contact you numerous times. When you phone them, you get voice prompts and then the phone rings with no agents answering. You email numerous times on more than one day and still no Internet service or assistance. This is absolutely ridiculous, clearly they are jot adhering to the Consumer Protection Act and I am now at a place of sending in a Formal Complaint to ICASA as they are *****ing money due to not adhering to their own T & C's when joining them, nor do they worry if a client needs help or complains on Hello Peter as per past and current experience. Their pricing is good, but it does not help if you pay and no service is provided and you cannot work from home, which in turn is jeopardising your livelihood. Not Acceptable Rain!
106 replies
3 months ago
Unauthorised Blacklisting of Device
I phoned Cell C to obtain an ITC number for a device of mine on their Customer Care number 135. The Agent on the other side asked the Device Details and IMEI number, which she still confirmed, in order to proceed with the Blacklisting. Then you have Security Questions to pass prior to being able to proceed with the Blacklisting, all passed and happy we can proceed, the Agent advises that sometimes the system does not immediately send an sms with the ITC number in which case I will receive it in the next 2 Business Days. With my luck I note the Sms pops up and we in luck! I still rate the Agent 5 Stars, to learn afterwards that the Agent Blacklisted my Device I was phoning from. She obtained the Device's IMEI # online and without given permission Blacklisted a device, which information was never provided or authorized to even be obtained by her. As mentioned the Device, for which the ITC number is required, details was provided and the IMEI # (which we tripple confirmed that she took it down correctly). It is now just over a week and I still have had only problems with Cell C unblacklisting the unauthorised device. I have had to go get an Affidavit done and collect forms at Cell C, provide an alternative number, for which I stated clearly when I can be reached on this number & Cell C keeps phoning after the available time and days provided. I have important calls I cannot receive nor can I get OTP's or do anything due to Cell C and they are not making any attempt to rectify this immediately or offer a loan device till sorted. This is unacceptable! After over 10 years of being with Cell C this is definitely causing me to rethink if I want to support a company that operates like this. Cell C is disrupting my livelihood with their UNAUTHORISED BLACKLISTING which they are not correcting. I feel I did not need to provide any info nor need to be contacted to rectify an UNAUTHORISED BLACKLISTING where their Agent, without permission, obtained my Device Details I was phoning from, NoT the information provided as per Device to be Blacklisted!!!
2520 replies
5 months ago
No SerVice for Paid In Full Service #BlackFriday
Rain charges Pro-rata when joining their Uncapped Wifi services and then a monthly payment needs to be done for the full, which obviously needs to reflect in Rain's band by no later than the last business day of the month. If you need to change your payment method to EFT by month end, they cut off all access to your Wifi services (which is paid for the period) prior to month end. How can they charge clients for a full month but not provide you with the necessary service? This is not in line with the Consumer Protection Act. #BlackFriday
424 replies
13 months ago
Frontline Destroys Lives
Zero Rating. The destroy people's liVes by *****ulently rejecting claims without doing proper investigations on Exclusion Clauses not applicable. They also do further more submit the same Clause to the Ombudsman instead of the investigators report which the dispute department put into action, which was confirmed by Investigator as ruled in my favor the Policyholder. Frontline Insurers want people to pay them so they can ***** your money and destroy your whole life when submitting a claim, in my case it is Vehicle Theft, as they make it impossible to financially afford to get to your work, which in turn financially break a person and you lose your work, home and everything. For me they have placed me into a position of having a complete breakdown, as I am losing everything and at this stage death seems like the way out.
0 replies
123 months ago
Call Limit Service setup, no lock as per T & C
I setup my call limit to R50 and my account should have been locked as soon as I reached R50 usage above my monthly mobile data I receive with my contract, but this has not been done by the department responsible to ensure the lock is in place!!!!<br> I now have a bill of over R3000 which Vodacom will deduct illegally of my bank account due to not rendering the service they offer which clearly states in the Terms and Conditions of this service that the account will be locked as once the chosen call limit amount is reached.<br> This function worked as per the Terms and Conditions and my account has been locked as per my preferred call limit setup previously, why was this not done now??!!!! All settings are in place and active on my account and no notification was received to state any otherwise, but Vodacom wants to rob me of money not due to them due to a defect all of a sudden in their service. <br> This needs to be corrected ASAP from Vodacom as I will not be held liable for an error from their side for a service which worked perfectly with my device in the past, I have set a call limit of R50 above my normal monthly contract amount and this is strictly what is legally owed by me to Vodacom
75 replies
126 months ago
No Feedback & Allowing Unauthorised Debit Orders
I have contacted ABSA through my online banking regarding an unauthorised debit order that was deducted off my bank account last month, November 2015, no feedback has been received to date.<br> <br> I now have a second debit order that has been deducted off my bank account without authorisation from myself, this was done 30 November 2015 from a company Show Time Finance that emailed me yesterday stating they are deducting money, showing authorisation as per a form showing yes tick marks without any signature, how does this give you any authorisation to deduct money off my account?<br> <br> I need urgent feed back on the return of these funds into my account as non of these companies have been authorised to deduct any funds off my account by me at any given time.<br> <br>
75 replies
126 months ago
Money deducted from my bank without permission
This company deducted an amount of R199 off my account by debit order without any permission from me as I have entered into no contract with them or have signed no paperwork with them giving them any right to deduct any amounts off my bank account!!<br> <br> This is FRAUD !!<br>
0 replies
126 months ago
Finance Company that mislead clients
Why would you apply for a personal loan if it is not a matter of urgency? Bruma Finance and their staff clearly do not take this into consideration and they collect all your information and then just dissapear, to me this looks like it could be a scam or fraud situation I have placed myself in due to non service received from their staff, I hope this is not the case, but currently they are making me believe it could be due to their staff just not returning any corresponding emails or telephone calls.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (50%)
1 Star
4 (50%)