NM
Nivedna M
Active since Nov 2012
6
Reviews
0
Industries
Reviews
6 reviews98 months ago
Telkom Cancellation - 6 months and waiting!!!
In September 2017, I had sent an email to Telkom to cancel my subscription along with my ID copy and cancellation form as requested. I had an ADSL line through them. Up until now, March 2018, I am still being billed every month for a service I haven't been using and have requested to cancel. I have been to the Telkom store 3 times since, and have called Telkom on numerous occasions, each time having to send the same documents to each consultant and being told my query will be escalated. Nothing has been done about it, I am now getting SMSs requesting that I pay for my overdue account!!! Telkom is the worst service provider there is! The staff don't know the procedures, consultants can't assist or cannot give a turn-around time or reference! I'm not sure whether this is because they aren't given training or simply don't wish to help. I have had maybe three consultants who tried to help but did not know why there was such a delay. I cannot understand what is so difficult about processing a cancellation, even after 6 months! I need this resolved because it is now affecting my credit rating!
220 replies
102 months ago
Terrible Service
Telkom was running an August promotion for a Huawei Router and 20GB of data at R199. 00 a month, which was offered to me by Mondo Mobile - affiliated with Telkom. I had agreed to take the deal only because I was told there was coverage in my area. A month later, the device was delivered to me, to only realize that there was zero coverage. I had contacted Mondo as well as Telkom and both could not seem to assist but told me to try a sim swop. I eventually drove over an hour to the nearest Telkom store in PMB and did a sim swop as I was told the sim may be the problem, the lady in store was kind enough to test it out for me and the device was working fine. Once I get home, I tried the device out and find that it is still not working and contact Telkom, to which one consultant tells me there is no coverage in the area. I called Mondo to cancel this deal and was told the device would be collected in 7 - 10 working days and the contract would be terminated and my money refunded. After nearly one month of waiting, the device is finally collected mid-October and I am told to wait for someone to contact me regarding the refund. At the end of October I am debited a large amount and contact Telkom, I was told that the cancellation is busy being processed and I should call back towards the 22nd - 25th November and my issue will be resolved and the refunds should have gone through. Surprisingly, come to today, the 30th November, I am debited the R199, to date they have taken close to R800.00 and no one seems to be able to assist me. I find it shocking that when these companies expect their money, they want it the same time but when they need to refund you money they will gladly take their time. I called Telkom this morning after seeing the money go out and was told that there is a cancellation form to be filled, something that not one other consultant bothered to mention to me and now I have to wait another month so that they can debit me again and make me wait for my refund. This is absolutely pathetic!!!!!
210 replies
117 months ago
HUNGRY DISAPPOINTMENT
<p>Earlier this evening, at 6:30pm I contacted Mr Frangos in Estcourt to place an order and was told it would be ready in 30 minutes. I called back at 7:13pm to see if the order was ready and the total, I was told it was ready to collect. When I got there, not only did I have to wait for almost 15 minutes, I was then told the order was not ready because it was never placed by the person who took it down!!! Utterly disgusted with their service. </p>
53 replies
117 months ago
HUNGRY DISAPPOINTMENT
<p>Earlier this evening, at 6:30pm I contacted Mr Frangos in Estcourt to place an order and was told it would be ready in 30 minutes. I called back at 7:13pm to see if the order was ready and the total, I was told it was ready to collect. When I got there, not only did I have to wait for almost 15 minutes, I was then told the order was not ready because it was never placed by the person who took it down!!! Utterly disgusted with their service. </p>
0 replies
127 months ago
Manager extremely arrogant and disrespectful
Good day,<br> I went into Jet today to exchange sizes for a bra that was purchased there. The guard had told me that they do not exchange bras so I asked to speak to the manager because at the back of the till slip it states, underwear, EXCLUDING bras cannot be exchanged.<br> After waiting for a while for her, whilst she was busy with another gentlemen she asked me what do I want?!!<br> Is this the way for a manager to attend to their customers!!!<br> Whilst I was explaining the problem to her she continued to talk to this other gentlemen and was being very arrogant with me, when she said they do not exchange bras I told her that I understand what she is saying, but if that is the case, why is it written on the back of the till slip that it can be exchanged. She persisted to ignore my question and was extremely rude and unprofessional.<br> It is disgusting the way she behaved. <br> THEN SHE SAYS I MUST GO AHEAD AND REPORT THEM.<br> I am so disgusted by her attitude and the way the store is run. A complete disgrace.
75 replies
129 months ago
NO ANSWER!!!
I have been trying to get a hold of both the MTN stores at the Liberty Midlands Mall in Pietermaritzberg since this morning and no one answers the phones. It continuously rings. This is ridiculous!! And very unprofessional!!!!
75 replies
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4 Star
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3 Star
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2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)