Active since Dec 2012
30
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0
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Reviews
30 reviews8 months ago
Poor Client Care
I have received SMSs and Emails with regards to FICA, I have gone into the bank verified all my details twice. The team leader at the bank even sent written confirmation that everything was updated on the 6th of August. But I am still getting SMSs and emails stating my accounts will be blocked. The service is gone from bad to worst and will be moving my entire portfolio to another bank!
0 replies
12 months ago
MiGoals and *****
The switch over MiGoals was supposed to be seem less. Received numerous texts and emails, when requested to move over then it will take a few months I was told, there no given time frame. Then I have ***** done on my card, one third of the amount was returned from the merchant but then the remaining funds they since working on. This is the 2nd time ***** has taken place on the cards and the same excuse, they are working on it. If the merchant reversed the first funds why not the second and third?
0 replies
18 months ago
Poor Service
I was referred by a friend to take out a Mastercare policy which will help me in circumstances when appliances break. With the recent washing machine issue, the technician said we needed to order a part to fix the noise I was hearing. Asked me not to use the machine until the repair. Thereafter excuse after excuse, the make of the washing machine was an issue, then they ordered the part and in a week we will get it. BUT ITS GONE 3 WEEKS. This needs to be raised with the ombudsman since a premium is deducted and parts are paid for but we wait for weeks on end!
0 replies
19 months ago
Gym Visit Error
I received an email stating I didn't make the quota of gym visits yet I have. They made us wait for 30 minutes since they were unsure of the reason for the email. My screenshot clearly shows 36/36 visits but they are ready to change the premiums cause their systems did not refresh.
0 replies
23 months ago
Poor ATM and client services
After 25 years, I am officially tired of Nedbank handling my money. Month after money there is a issue. This time, I got to do a ATM deposit at ATMNZ089, then there is a technical issue, money not returned and the card given. When I contact the call centre, I have to wait for 7 days for investigation before they resolve the issue. So what happens to people who need the money urgently for an operation or rent??? We have to wait. This is complete nonsense that our money is taken and then it's wait for days...
0 replies
29 months ago
***** Case
I had ***** done on my mastercard credit on the 12/11 at 4.36, when I called the call centre the agent blocked my card at 4.45, bit was told the money will still go through . I am in my home with my cards, and my card gets cloned and then I must be liable for money I didn't approve for. Was told to wait for 24 hours to request for a new card, when I called the call centre for help I was transfer 5 times with the call being cut twice. Everyone just couldn't understand a what a reissues for a ***** card is. Then I am told I have to wait 3 to 5 days for it which I have to pay for. Why do we pay a finance and insurance for the card when the ***** takes place it's 45 day turn around, money still goes out but are we liable for the loss??? No can answer such questions in the call centre. Why is it that a client for over 30 years had to be treated terrible and unable to get answers. My others cards expire in Jan 2024, why can't I just get all the cards sorted one time. Instead of the ongoing run around??? This is such poor service
0 replies
37 months ago
Call Centre Incompetency
I have been on hold for over 45 minutes and transferred over 8 times and NO ONE seems to be able to help with a payment error! It was a simple error, but that wait to get the problem resolved was such a pain since NO ONE could even say anything beside transfer to the next person
0 replies
54 months ago
Additional payments for a prepaid number
Hi. This is my 3rd post since Vodacom does not seem to get things right.... After canceling my data contract for Fibre. They still want to bill me for a prepaid line! How the hell does that work. I don't want the data. I will recharge on my own! Previously I had the same issue.. A number stayed on my name as prepaid, was getting billed but the the number was allocated to another person. What nonsense. An additional 230 Rands for prepaid number!!! Get this resolved or I will take all this to the ombudsman cause even the call centre doesn't know what is going on.
106 replies
54 months ago
Fibre!
On the 6th of November 2021 - I contacted the billing department with regards to the amounts seen on the app. They were unable to tell me why I was getting billed over 1000 rands for fibre so they transferred me to fibre, the lady was so rude and was told they can't tell me anything I must JUST hold. I wait for over 20 mins and am still on hold to get information. then when she comes on the line she tells me I paying R599 for open serve when I am on R549 for openserve. I am getting over charged again!
106 replies
Review Distribution
5 Star
2 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (23.333333333333332%)
1 Star
21 (70%)