Active since Dec 2012
19
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Reviews
19 reviews1 month ago
Poor services
I have sent a claim for a damaged TV set that was rejected but when I go back to them to challange them with an indipendent asse*****t report, they cameback to me with some "some asse*****t report" related to a fridge and confirm that they were correct to reject my claim for a TV, how can a TV and Fridge report be used to validate the report and now I have been writing and they have been ignoring me and I dont even have the contact number of the lady that was "reveiwing" my claim.
530 replies
3 months ago
****s and *****s
We had booked at the Hippolodge and our stay was supposed to be from the 30th December 2025 to the 2nd of January 2026. Upon the arrival, we discovered that the placed we booked was not as it was advertised on Booking.com. It was advertised as a beachfront which turned out to be an hour’s away drive. We also realised that even though we had arrived over an hour later than the normal check in time which is 14h00, the lodge was not ready to accommodate us, which was very unfair considering that we had droved for over 9 hours from Johannesburg. There were other unrealistic demands like we should pay additional R11 000.00 plus in order to be accommodated at a bigger space and we had nowhere to rest while waiting for them to get the rooms ready. This was worsened by the lies the lady that was assisting us was making with a straight face. We then decided to go as the place was neither ready for us or suited what we had invested into. Before we leave though, we wanted to under stand if we should cancel via Booking.com or from the lodge itself. We also wanted to understand the costs of cancelation. We were informed that the lodge would cancel and also refund our funds in full which is ZAR6 536.34. The commitments from the lodge was that the refund would be effected within 3 days. Today we are sitting at day number 19 and the refunded hasn’t been made. The challenge now is that the lodge is claiming that the refund should be coming from Booking.com even though they had initially committed. When we reach out to Booking.com, they are saying that the lodge should be engaging them privately while they are sorting us out. Who is assisting us when it comes to this refund as we needed to use the funds for the kids stationary and other household matters? @hippolodge17@gmail.com please share with us the email you had sent to Booking.com initiating our refunds. Disappointed.
0 replies
3 months ago
Pathatic Customer Services
We had booked at the Hippolodge and our stay was supposed to be from the 30th December 2025 to the 2nd of January 2026. Upon the arrival, we discovered that the placed we booked was not as it was advertised on Booking.com. It was advertised as a beachfront which turned out to be an hour’s away drive. We also realised that even though we had arrived over an hour later than the normal check in time which is 14h00, the lodge was not ready to accommodate us, which was very unfair considering that we had droved for over 9 hours from Johannesburg. There were other unrealistic demands like we should pay additional R11 000.00 plus in order to be accommodated at a bigger space and we had nowhere to rest while waiting for them to get the rooms ready. This was worsened by the lies the lady that was assisting us was making with a straight face. We then decided to go as the place was neither ready for us or suited what we had invested into. Before we leave though, we wanted to under stand if we should cancel via Booking.com or from the lodge itself. We also wanted to understand the costs of cancelation. We were informed that the lodge would cancel and also refund our funds in full which is ZAR6 536.34. The commitments from the lodge was that the refund would be effected within 3 days. Today we are sitting at day number 19 and the refunded hasn’t been made. The challenge now is that the lodge is claiming that the refund should be coming from Booking.com even though they had initially committed. When we reach out to Booking.com, they are saying that the lodge should be engaging them privately while they are sorting us out. Who is assisting us when it comes to this refund as we needed to use the funds for the kids stationary and other household matters? @hippolodge17@gmail.com please share with us the email you had sent to Booking.com initiating our refunds. Disappointed
0 replies
6 months ago
Logged a claim and i...
Logged a claim and it was resolved within 3 days
53 replies
36 months ago
Poor customer care
All- when looking for a Vibre deals, please note that Vodacom Fibre is amongst the poorest Internet Services Providers. They do not keep up to the speed that one has signed for and when you have challenges, you need to be prepared to go for days and days without it being resolved and without anyone ever doing anything about it. I have called and logged a services request because I dont have internet since Thursday last week the 13th April and all I get is that the issue has been escalated but nothing. They dont take us serious and I am definitely not renewing my contract with them.
106 replies
36 months ago
Outrageous services
All- when looking for a Vibre deals, please note that Vodacom Fibre is amongst the poorest Internet Services Providers. They do not keep up to the speed that one has signed for and when you have challenges, you need to be prepared to go for days and days without it being resolved and without anyone ever doing anything about it. I have called and logged a services request because I dont have internet since Thursday and all I get is that the issue has been escalated but nothing. They dont take us serious and I am definitely not renewing my contract with them.
265 replies
60 months ago
No support team
I have been having issues with Fibre Internet from Vodacom since the 14th May 2021 and they dont help when you call the help line. The back office work just as a reception, they answer and send the same quiry to another "technician" team. They work 24/7 but the real "technicians" are only available when it suits them. if looking for internet please look for another Internet Services Provider. i am in the market now.
106 replies
88 months ago
Poorest services delivery
WebAfrica have very very poor delivery services. Iam subscribed and I currently do not have internet. When I called in the evening there is no one to help as they dont have support line after 8pm
210 replies
90 months ago
Poorest Service
Good day, I have been a member of Transunion Credit Bureau since November 2010 but its been really tough on me. I have received a massage that I need to renew the subscription at a discount rate but when I try to renew online then I could not succeed. I then call Transunion and then the people who were helping me told me that they need to talk to the USA , that was end of October 2018 and now end of November then my subscription will expire and I am not sure what to do. How do I move forward? The services is so bad its like its free yet we are paying. Sometimes my scoring then increase by 60 points then the next its lower by 80 points and no one seems to understand what is going on. Who is willing to help as I want to continue monitoring my score and profile? Disappointed and angry. Ndivhu
0 replies
90 months ago
Poor services
Standard Bank are not updating the credit profile on TransUnion and I am battling to get the my profile updated and each time i ask they use to make it sounds like thy will do it but they never do it...its very misleading and they are bound to reflect the correct information
315 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
17 (89.47368421052632%)