JL
Jocelyn L
Active since Dec 2012
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Seamless process and exceptional customer service
I would like to commend View4You for their exceptional service. On 16 January 2026, we requested a full inspection on a potential vehicle purchase. Unfortunately, we were under time pressure as the purchase was out of necessity. The online request process was seamless, and within a few hours I received a quote. I then reached out to Kincaid, who was extremely helpful in arranging a fast‑tracked inspection for the same day once payment was made. The inspection took place at the agreed time and location, and the inspector, Innocent, was punctual for his appointment. We even received feedback from the salesman saying, “He is very professional and strict, the vehicle is with him now.” Following the inspection, we received the report the very next morning. We contacted Innocent to clarify a few technical aspects, and he was open, patient, and very knowledgeable in his explanations. Overall, this was a truly professional and seamless experience. We have dealt with many service providers recently, and this stood out as remarkable and it restored our faith in good service and genuine value for money. View4You, you’ve got something special going, and you have exceptional staff representing your business.
0 replies
49 months ago
Curro Parkdene: Refund Delays
The finance & admin service at CURRO Parkdene is absolutely shocking. We have been trying for months to their finance office to process our refund and wish to anecdote the steps so you can understand why this is beyond frustrating and just totally unacceptable. 1) When we were asked to pay the fees, we had questioned that the amount demanded was too high but were told that it was the outstanding balance. This happened in early 2021. 2) We started receiving statements of an amount due to us thereafter and started enquiring about how we go about processing the refund. It was a mission to get hold of anyone as the telephone almost always goes to voicemail. I recall speaking to someone once and leaving a message for a call back but it was never returned. 3) I eventually got hold of Gerard in December 2021 who informed us that we need to send proof of banking details (which we have) and indicated that it might not be processed as accounts have closed for the December period and he committed that it will be paid in January 2022 by the latest. 4) We continued receiving statements and made regular follow-ups including escalations to Lisa (head master/principle) when our correspondence went unanswered by Gerard. There was one acknowledgement from her but the further follow-ups ended up in an abyss. 5) Generally, the telephone lines only ring when selecting option 3 which is the finance and admin department. I have left numerous voicemails which have just been ignored. 6) I visited the school on 28 March 2022 out of pure irritation as again calls and voicemails went unanswered and was told that the school is closed but that Gerard has been going to the office and works until 3pm. 7) I called again on 29 March only to receive voicemail. I have done more than what any reasonable person would do in our situation and if the roles were reversed, then Curro would've handed us over by now. I am not seeking an apology as the conduct suggests that this is part of the school's management culture. I am posting this complaint as a measure of caution to other parents that need refunds processed as it is a nightmare. Our last resort was to escalate to the head office in Cape Town which we hope can assist.
0 replies
71 months ago
Excellent Customer Service from Volpes Boksburg (by Linda)
I visited the Volpes Boksburg (K90) store about a week ago and spotted a frame which I really liked. The only problem was that it was the last one left in the store and Linda, the shop assistant, started enquiring with the Biggie Best stores and other Volpes outlets for stock. She eventually found a frame at one of the Pretoria branches which I was unable to go purchase as it was too far. Linda then enquired on the branch sending it via courier to the Boksburg store. She eventually managed for them to deliver the frame to their store on one of the shipments. Since being in the store and making the enquiring, to her keeping me up to date on a daily basis on when the frame will arrive - absolutely nothing was too much of an effort. I collected my frames today and as I walked in she acknowledged me and finalised the transaction. I really have not come across customer service of this standard, especially in retail, in a very long time. Linda's customer excellence and follow-through need to be acknowledged.
0 replies
76 months ago
Inferior Quality Car Seat
We booked a vehicle and baby seat during our trip to Cape Town with Tempest car hire (10 days). The vehicle was fine, but the condition of the car seat was absolutely shocking. Worse is that no one was willing to assist with the installation and reported that this was company policy. Considering that it did not come with an instruction manual, it was really a long battle with the counter staff just looking on. The car seat had zero reinforcement and was clumsy even after we figured out how to install and reinforce it with the seatbelts, it would have not provided any form of security in the event of an accident. It was safer for most part of our trip to keep our daughter on our lap on the back seat which was not ideal. The unit itself was shoddy and inferior. Decent and reasonable car seats retails for around R1000. Considering that it is R450 to rent a car seat, I strongly suggest that you invest in decent units and keep the user manuals, especially if it is your company policy for staff not to assist. I have sent my complain to their customer service line (no response yet), but thought it would be worth sharing on this platform for parents travelling with kids that require renting a car seat from Tempest car hire.
0 replies
82 months ago
Resolving Interest on Unused Cheque Account without Success at two ABSA branches
I opened an ABSA cheque account and never collected the card/used the account. I was charged interest on the account which I accept. I received reminders to settle the account failing which will be handed over for bad debt. I stopped at the OR Tambo branch (20/06/2019) and was told they cannot help me due a 'hold' on the account and they do not have consultants that can assist with this (considering I was talking to a consultant). The branch manager/team leader was also there who was also unable to assist. I then logged a formal complaint (REF: C-00985605) as I felt that I am being chased for payment and threatened with legal action yet when I do the right thing the branch was unable to help me. On Saturday (20/07/2019) I went to the Sunward park branch. There I was told that the system state 'bad debt written off' and the consultant said that she cannot process any outstanding amounts against this account and promised to call me today (Monday, 22/07/2019). I have not received a call from the branch, but a sms from RM attorneys confirming that my account has been handed over to them. I contacted RM Attorney's (22/07/2019) and they confirmed this and requested that I pay the interest at an ABSA branch. Now my frustration is - two ABSA branches has been unable to assist and the last has given feedback to the contrary. Before resorting to HelloPeter I tried to contact Mabel Vilakazi on 011 330 4131 as she is the reference on the original complaint but without success. I am of the view that ABSA actually write the interest off and split it between the two branches that have been unable to resolve this as it is morally and ethically unfair to hand-over someone who has been attempting to resolve this. I therefore need someone from ABSA's head office who deal with these type of queries (not a branch manager) to contact me as I think it is unfair for me to settle the full amount when I reached out to address this at two branches and considering that I do not have a bad credit history and now having to deal with attorneys. I also need for the hand over of my account with the attorneys to be withdrawn immediately.
315 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
2 (40%)