BM
Boitshwarelo M
Active since Dec 2009
8
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8 reviews33 months ago
Client Service
Wanted to just give a shoutout to Nduduzo Mbele for a excellent service provided, was about to call it quits and he effortlessly managed to change my mind... #makingeveryinteractioncount #policyrenewalchronicles
60 replies
38 months ago
Unscrupulous company behaviour in contravention of the consumer act
I paid a deposit and sent a cancelation letter on 28th Dec 2022, 5days later, then they penalized me R1800 of the initial R12000 I paid. I was told that it's bank charges, and j told them it's impossible, then the 2nd time around i was told its t&c on website which i was not Made aware of or explained to me when i paid. Anyways these t and c are in contravention of the consumer act. Highlighted this to them but nothing was done. Sent emails, and sms's and told that they can only respond when finance responds. Today the 28th of Feb 2023 still waiting. Tomorrow I'm lodging a formal complaint with with the consumer council.
0 replies
39 months ago
Refund not received- been waiting for over a month
Furniture Warehouse Call Furniture Warehouse 012 643 0875 · Centurion Store Visit Us Today For The Best Deals On Furniture in South Africa Visit website Centurion · 176 Sonja Street Closed ⋅ Opens 8 am Wed The Mattress Warehouse Midrand 4,9 (1,3K) Mattress store in MidrandClosed 17+ OverviewReviewsPhotosUpdatesAbout Reviews from the web 4,3/5africabz.com · 44 reviews Reviews Allcode 131 gift 131 happy 55 communication 26 +6 Sort by Most relevant Newest Highest Lowest Boi E MoG Local Guide·14 reviews·2 photos 2 minutes ago NEW Worst service ever. It doesn't even deserve 1 star but because Google requires a star rating I'll settle for 1... …More Bobo Shongwe 1 review 4 months ago 390660SH Errol and Thabo were amazing. They helped me assemble my bed and I'm happy. Thank you guys 😊 …More The Mattress Warehouse Midrand (owner) 4 months ago Dear Bobo, Thank you so much for taking the time to give us such a great review on our customer delivery service and for sharing your experience with us. We know that the great feedback will truly humble Errol, Thabo, and Rose. Believe it is safe to say we made a customer for life. Thank you for your valued support. Looking forward to seeing you again soon. Kind regards, The Mattress Warehouse Ilse Smit 2 reviews 3 months ago I would like to thank Nadine for her impeccable service, she is very helpful. I order a bed online and it was the incorrect bed. Nadine assisted me by correcting me with the error without any hassles. The Mattress Warehouse can be very …More The Mattress Warehouse Midrand (owner) 2 months ago Dear Ilse, Thank you so much for taking the time to give us such a great review on our customer service and for sharing your experience with us. We know that the great feedback will truly humble Nadine. Believe it is safe to say we made a customer for life. Thank you for your valued support. Kind regards, The Mattress Warehouse Lillian Molepe 2 reviews·1 photo a month ago Excellent service, Tshepo gave me the warmest welcome ever. His products knowledge is so great. I would recommend him to anyone. I’m extremely happy with the product I bought. 1 The Mattress Warehouse Midrand (owner) a month ago Dear Lillian, Thank you so much for taking the time to give us such a great review on our customer service and for sharing your experience with us We know that the great feedback will truly humble Tshepo. Believe it is safe to say we made a customer for life. Thank you for your valued support. Kind regards, The Mattress Warehouse za.africabz.com https://za.africabz.com › gauteng › t... The Mattress Warehouse Midrand - africabz.com Very efficient service. It is apparent that customer satisfaction is paramount to this company. Online ordering was a breeze and even though there was a hiccup ... 4,3 (44) The Mattress Warehouse https://www.themattresswarehouse.co.za › ... Reviews The Mattress Warehouse is one of South Africa's leading bed manufacturers and suppliers of beds directly to the public. Rated the Best Bed Company by Customers. Hellopeter https://www.hellopeter.com › the-m... The Mattress Warehouse Reviews The Mattress Warehouse reviews, customer feedback & support. Contact & review The Mattress Warehouse - rated #5 in Retail. 4,4 (2 471) YouTube App installed The Mattress Warehouse South Africa We are a South African bed and mattress retailer and manufacturer who firmly believes that good health and sleep quality go hand-in-hand. With this in mind, ... Cylex ZA https://www.cylex.net.za › company ▷ The Mattress Warehouse, Midrand 07 Sept 2021 — A leading bed and mattress company with the lowest bed and mattress prices available. Company description. Are you struggling to sleep ... local.infobel.co.za https://local.infobel.co.za › the_matt... The Mattress Warehouse - BED LINEN (RETAIL), Midrand - ZA100749711 12 Oct 2022 — The Mattress Warehouse ... In Midrand, Infobel has listed 25,718 registered companies. These companies have an estimated turnover of R 953.382 ... Infobel https://www.infobel.com › southafrica The Mattress Warehouse - Bed Linen (Retail) in Midrand (address, schedule ... 12 Oct 2022 — Ask for a quote, find reviews, opening hours, photos & videos for The Mattress Warehouse - Bed Linen (Retail) in Midrand. TEL: 0861007. za.indeed.com https://za.indeed.com › cmp › reviews Working at Mattress Warehouse: Employee Reviews A good company to work for if you are starting, but stressful and hectic especially toward month end and festive season. No employment benefits and bonuses and ... 2,9 (255) People also search for Feedback ConsumerAffairs.com https://www.consumeraffairs.com › ... REAL Reviews about Mattress Warehouse We brought all mattresses from this company and we were always impressed with the store management and the sales people. Recently, we went and bought a mattress ... 3,2 (763) Missing: midrand | Must include: midrand south-africa.worldplaces.me https://south-africa.worldplaces.me › ... The Mattress Warehouse - Midrand The Mattress Warehouse: write a review or complaint, send question to owners, map of nearby places and companies. Related searches Boi E MoG Local Guide·14 reviews·2 photos 2 minutes ago NEW Worst service ever. It doesn't even deserve 1 star but because Google requires a star rating I'll settle for 1... Bought a bed and was promised that it would be delivered the following day in the morning. I lost half of my work day waiting for them, them I decided to go to work after 12. They called me just before 4 to say that there are at the gate. Told them I'm not home then rescheduled for the following day, and I asked them to please adhere to the agreed timeliness which were between 4 and 4h30. Made arrangements with someone to let them in, as i had to work back the half day i lost whilst waitingfor them. Then they don't pitch up again and called around 5h20 saying thta they are delivering. And by that time again no one at home. Went to their store and asked for my refund and was told that I have to send my bank confirmation and they will transfer the money to my bank account. Brandon said he will expedite my refund. This was the 28th of Dec. Sent an email, to follow up on my refund Jan 9th and was informed that my request was sent to head office on the 4th of Jan and payment will be processed latest the 13th of Jan. Nothing came through my bank account and followed up on the 17th, and was told that payment was processed Friday the 13th. I was like ok please provide me with proof of payment, and was told that "let me request it and I'll send it through." Nothing came through followed up again before closing time and was told "we waiting for head office". 18th Jan called 1st thing in the morning again, Brandon was asked and he confirmed that the payment was processed on Friday the 13th. Then where is the POP, a head office excuse came through. I requested that Brandon calls me back, it's 21h45 and still no call back, no refund and yet payment was processed on Fri the 13th. I am being made a fool for requesting my money, why do I have to go through loops and hoops and fight for what's mine. your service is beyond disgusting. Today, 31 JAN 2023 TIME 23H45 I still haven't received my refund despite calls and email communication sent, and the shop stating that the payment has been processed. I am takings this up with the consumer council.
60 replies
78 months ago
Below under par service
They dont deserve my star. Did my eye test 28 August 2019. I am the one who have been pestering them, and asking them if they managed to get my TRIAL lenses. On 19 Nov, they finally said my Trial lenses have arrived. Got there on the 20th, and guess what... Im given contact lenses which are the same script as my eye glasses, upon questioning the script of the lenses the admin calls the optometrist, who then acts like he is MR know it all. I ask him as to why am o given 1. An incorrect script and 2. The wrong brand of contacts when I specifically asked for biofinity. He tells me that he corrected the contact lenses script and also said all contact lenses are the same it's just the branding thereof that's different. I got mad, and told him that I dont buy his explanation as before using biofinity I had to try out 3 other brands which weren't comfortable at all. What really ****es me off is that, he wasn't even listening to me as he kept interrupting me when I explained my story... I am telling you if u was a person who is used to swearing or making scene I could in the front pages of Sunday world... From 28 August till 20 November... haai guys, your customers service is beyond rubbish,.. I ended up, asking for a script as I dont want drama in my life(I dont even trust their eye test results anymore, as now the contact lenses script is 0.25 less compare what they wanted to give me the 2nd time around for my right eye.... I'll go to an optometrist who values my service and time.....
105 replies
94 months ago
Still waiting for a call extract for an upgrade i apparently done
There is an unauthorised upgrade done on my data contract with Vodacom, the upgrade was done on the 5th July. On the 17th of July, I called the upgrade department, and the lady who assisted me confirmed that indeed the upgrade was done by an individual within their department. She stressed the point that all calls are recorded, then I requested for the actual recording of the call which was made to me. She asked me for an alternative number, saying that she will call me back, as she need to extract the actual call 1st. She called me back on my 083 number on the 17th July, and said that she will reverse all unauthorized cost related to the upgrade. I then again asked her to please send me the actual recording of the call I presumably authorized the upgrade, and also requested infor as to what corrective measures are going to be taken against the person/agent who claimed that I authorized the upgrade. The, 19th , I called to follow up on the retrieval of call, and to my surprised I am told that the charges cant be reversed, and I needed to send an email to your department before any of these could be done. I sent through an email, but still haven't received the actual call that was made for the upgrade. My question is then, if vodacom claims that I AUTHORISED THE UPGRADE, WHY IS THE ONUS ON ME TO RUN AROUND TO DO AFFIDAVITS AND PROVIDE 3 SIGNATURES, IF THE UPGRADE WAS DONE VIA A RECORDED LINE. WHY CAN'T THE ONUS BE ON VODACOM TO PROVIDE ME WITH PROOF THAT I AUTHORISED THE UPGRADE, it irks me, to have to run around, using my own time and money; because your own internal processed aren't designed to favour the customer requests. If a contract has been offered through a recorded line, why do still need to validate my ID and signature as you could easily go to the call and verify what was said.
159 replies
94 months ago
Incorrectly loaded airtime can't be reversed by vodacom
I called 135 to assist me as I had erroneously loaded airtime in an incorrect number; and was told that Vodacom is unable to assist me; as it means that they will have to do a reversal from someone's cellnumber. I told the agent that I have proof an invoice issues by standard bank which has a reference number and could give them a number which the airtime was transferred to; but the agent could still not assist me. I told her that I even called the number that I incorrectly loaded the airtime into; and he told me that he is in a contract and hasn't received an sms of the loaded airtime; if he did he could transfer it back. Now kindly assist in reversing this airtime into my call number
106 replies
96 months ago
A SET DEBIT ORDER DATE FOR YOU TO TAKE PAYMENT FROM MY ACCOUNT IS THERE FOR A REASON.... WHY NOT AT LEAST ADHERE TO IT
I wonder if the only way Nedbank listen is when we go public with the complaints. I have made a debit order date of the 20th on my personal loan account; for a reason; I get paid on the 20th... Now; I have previously contacted them about Nedbank debuting a day or 2 before the 20th if the day falls on Sunday. But no; everything fell on death ears. So who is the Einstein who came up with the notion of implementing such nonsensical idea; and who signed it off. How many more courtesy calls should on make and request this not to be done until you guys actually listen. Is there anyone in nedbank review there complaints as they impact on your conduct risk and what is being done about it... Don't answer that I already know... NOTHING; BECAUSE NEDBANK DOESN'T CARE; ALTHOUGH THEY ARE IMPACTING THEIR CUSTOMERS CREDIT SCORE WHEN ANY DEBIT ORDERS ARE RETURNED; MXXMMMMM... IT IRKS ME TO SEE THE HOW ONE OF THE BIG 4 ARE INCONSIDERATE TOWARDS TREAT CUSTOMERS, EVEN EFFORT MADE FROM MY SIDE IS NOT BEING CONSIDERED... DON'T TELL ME THAT THAT'S HOW YOUR SYSTEMS ARE PROGRAMMED. THAT SCRIPT THAT YOU HAVE MADE FOR IF A DEBIT ORDER DATE FALLS ON A WEEKEND NEEDS TO BE DONE AWAY WITH... NOW REALLY; I ANIT GONNA BUY YOUR EXPLANATION AS NAEDO'S STILL RUNS ON A SUNDAY TO CJECK OF THE FUNDS ARE AVAILABLE AND WOULD DEDUCT EVEN IN A SYNDAY... #AsIwaitForAlameExcuseYouGoingToGiveMe.... ?????
53 replies
111 months ago
How difficult it is to give me my refund.....
<p>I cancelled my policies with Instant life within the cooling off perion on Jan 24, 2017.</p> <p> </p> <p>I received email correspodence from them stating that all premiums taken off will be refunded within 14 days.</p> <p> </p> <p>14 days later i called and was told that there was a backlog within the finance dep. so i should expect a refund on Friday, Friday came by and passed without any refund clocking in my account. a weeks later, i called again on a wednesday, and was promised that definately it was process and will be in my account on friday of the same week. Friday came and gone, and another week is almost done.</p> <p> </p> <p>I just called them again, and i am getting stories as to they dont understand as to why i havent received the refund. who is foolling who....</p> <p> </p> <p>I am GLAD that i decided to cancel. Imagine a company as this, having difficulties in refunding an amount less than R1000, how are they going to pay the life cover amounting to R6million.........</p> <p> </p> <p>All i want is my money..... you deducted it from my account, and i dont undestand as to why you cant transfer it back where you took from....</p>
56 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)