BD
Bernadette K
Active since Jan 2013
14
Reviews
0
Industries
Reviews
14 reviews48 months ago
Shocking client service! NO FEEDBACK after constant following up!
I spoke to Sipho Mngomevlu on 26 April at 17:10 and he was going to arrange that the senior manager of the fraudulent department, Justice Makgaga was going to call me to provide feedback to provide me with feedback on the fraudulent case I reported about 2-3 before. I had the same fraudelent activities take place on my FNB credit card - they provided me with feedback daily and resolved my case and reversed all the transactions within 7 days. I’m taken back on Discovery banks service. I have called to speak to an investigator weekly but there never seems to be anyone working - not to mention that return my calls. I have left 4 messages for someone to call me back. Perhaps using the Hello Peter channel, someone at Discovery Bank will have some pride and try restore the damage that has already been done. I might add, we are Discovery clients with medical aid, vitality, car and household insurance, retirement and life policies. Shocking client service! Really considering moving all our business and will gladly share our experience with all our family, friends and clients. My details Bernadette de Kock 0828855920
74 replies
67 months ago
Reimbur*****t required for 2 months debit orders (contracts have been cancelled)
Hi there, I'm awaiting feedback from you with regards to investigation case number: 0100100138. Our router contract came to an end in July. We confirmed that we didn't want to continue with the contract month to month, over the phone as well as at your Cell C shop in Tygervalley. Therefore we only have 2 mobile contracts in place (which end mid November 2020). Cell C has debited our account twice for the router. In fact we pay more for the router per month now then when we ever did, even though we have never switched it on as it's packed away in a cupboard as of end July. I was told the investigations team would be in touch with me within 24 hours? It's one week later and I have received NO feedback!!!!! I have sent various emails, messages on your contact page and facebook. Yet, still no feedback. I am not phoning you from my vodacom phone, pay to listen to your voice over for 17 minutes before I get to speak to a human being. Please call me with consolidated feedback! We would like reimbur*****t and confirmation the the debit order amount for the router has been cancelled in writing please: bernadettedobie9@gmail.com / mikedobie9@gmail.com 0828855920/082323410
321 replies
82 months ago
Fraudulent Transactions - I am not a client of yours? Who are you???
Hi there, I don't know how I became a client of yours and also why you are debiting R99 from me every month. Kindly cancel this service - and the debit order with immediate effect. Let me know how you accessed my banking details and how you plan to reimburse me the debit orders that have already gone through on my account. As far as I am concerned they are fraudulent. Regards, Michael Dobie
0 replies
83 months ago
New wireless phones not connecting. Why is this my problem?
We received a 3G FLLA Wifi Phone about 2 weeks ago as Telkom is going wireless. The problem is the sim card doesn't connect even though your Technical dept have tested it and it should work. I have spoken to every department Telkom has to offer and then evenually went to a Telkom shop where I was asked to try inserting the sim card with a plastic housing. Which I did and it still doesn't connect. I was advised to wait 24 hours for it to connect. 24 hours has passed - I'm still waiting for connection. It displays a message on the screen saying EMERGENCY CALLS ONLY. This is a business line and we haven't had service going on for 2 weeks now. Please provide feedback on how you are going to solve my connection issue and reimburse me for the last 2 weeks. I am not going to phone Telkom or go to your stores to solve a problem I did not create.
74 replies
83 months ago
Credit Card Fraud Investigation going on for 6 months now - still no feedbac****!!
I reported fraudulent transactions that went through on my ABSA Credit card early Feb 2019. I am told investigations are in progress, but have to follow up constantly for feedback. The only activity that seems to be happening on these investigations is that I'm handed to a new consultant every time and then I wait another 4 weeks, only to be told, the investigation continues. I would like the R5800 PLAYSTATION transactions removed from my account. Please can I request that a manager or a decision maker resolves my issue. I have been patient long enough, in fact it's going on for 6 months now!!!
75 replies
84 months ago
Debit Orders continue even though service has been deactivated!
Query Contract Enquiry [#285271] Hi Danesha, We went backwards and fowards last month regarding debit orders on my account. We resolved the query and you confirmed the account has been closed. The debit order went off again 31 May 2019 - R263.70 I sent an email to follow this up - I have had no response. I'm posting it now on HelloPeter, as it's the only time your company responds. Kindly note that the debit order went off my account beginning of June. Please credit my account with the amount debited and confirm the debit order has been cancelled so we don't have to go through this process beginning of July.
56 replies
84 months ago
Have a query and it's deleted without even opening to read and assist!!!
I sent the email email to: ********** Subject: URGENT QUERY! Netstar debit order R340.61 Hi there, Kindly confirm if I am a client of yours? I dont recall subscribing to your services, yet you are debiting my account monthly to the amount of R340.61 My ID - ***x Cell number: 082 ***x I added a read receipt on the email - and this is the message I received back today .... Your message To: Mbali Mashumi Subject: URGENT QUERY! Netstar debit order R340.61 Sent: Thursday, 23 May 2019 12:59:08 (UTC+02:00) Harare, Pretoria This email was deleted without being read on Friday, 24 May 2019 11:41:55 (UTC+02:00) Harare, Pretoria. So if you don't read your emails and delete them, perhaps you might reply via hellopeter?
0 replies
84 months ago
Sanlam/CapeConsu/Bsmart - fraudulent transactions on my account for service not active!
I recently enquired about a debit order of R55 going off my account with bsmart /CAPE CONSU (I understand they take care of your accounts for the Sanlam Money Saver card. Johnny van Zyl explained that my account has been closed / cancelled since August 2017, but the cancellation of debit order would now be processed upon my enquiry. I'm sorry, did I miss something? I my account is inactive / closed why should you be debitting my account monthly? What am I paying for? As far as I am concerned, this is theft. I requested these fraudulent transactions be reimbursed. Johnny replied "Unfortunately this is not possible as the terms in the agreement with Sanlam was that the first 12 months are free from admin fees, after the free year lapsed the admin fees are valid irrespective of the account being used or not. Sorry I cannot be of more assistance." I am struggling to understand how this is ethical. Kindly reimburse me my money, otherwise I will be taking this further.
56 replies
84 months ago
Fraudulent debit orders going off my account - what is Techtrace MP ???
Why are you debiting money from my account. Who are you? Please let me know how you plan to reverse these debit orders and remove me from your system. I have no dealings with you.
644 replies
84 months ago
Mobile Plus - fraudulent transactions!!!!
I have debit orders going off my account for Hotspotter MP and Techtrace MP. Who are you and how did you receive my details? Please let me know how do you plan to remove me from your system and reimburse me from the money you have stolen from me.
168 replies
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