AE
alet E
Active since Jan 2013
10
Reviews
0
Industries
Reviews
10 reviews23 months ago
A Vet's opinion: The worst pet insurance in SA.
As a veterinarian who deals with pet insurance on a daily basis, this is hands down the worst of them! Lots of unnecessary fine print before any pay outs to clients. Forcing clients and vets to admit patients to hospital, often eventually incurring a higher bill with added risks to the patients, as they have a ridiculous sublimit for consultation payouts (i.e. where not admitted to hospital). No veterinary professional on their staff when trying to discuss an irate client now shouting at our staff about their policies.
0 replies
28 months ago
Terrible Tshoanelo and devious Discovery
I noticed that there were unexpected interest charges on my latest statement, despite the account being cleared on 26 November 2023. I spoke to Tshoanelo on 14 December around 10am. Initially, I found him very condescending in pointing out that my account was not cleared and that if one does not clear one’s account within 25 days of receiving the statement, one will be charged interest. I am in business myself and well aware of this fact. The dispute is that in my recollection, my account was cleared fully within the time frame. This discussion went back and forth and I encourage you to listen to the recording of this conversation. Only once I pointed out that there was a refund on 7 November for a car rental and the very first line of the December statement, did he seem to grasp why my payment is slightly less than the the balance of the outstanding amount. He very quickly backtracked and said that he would put me on hold for 3-5 minutes, while he is going to speak to his manager about it. During this holding period, my call was cut off on your side. I immediately phoned back, spoke to a different consultant who explained that permission need to be obtained for an outbound call and that is likely to take about 40-60 minutes. I specifically asked the time frame as I needed to be in front of my computer with the statements open to explain the complaint. I did not receive any phone call and after an hour, I phoned back. The next consultant managed to speak to Tshoanelo who said that he will return my call after 4pm in “his free time” as a curtesy. I explained that this is unacceptable and that I cannot be expected to wait all day for his phone call and explanation of a complicated matter without having my computer available, when he was going to give me feedback after a brief hold of 3-5 minutes. I do not want someone to call me back in "their free time", I want them to do their job during working time. This person then said about all the managers being in a meeting. I feel this was just said to get me off their backs, as she was able to converse with Tshoanelo and at the initial call, he did not say anything about a managers’ meeting. I am concerned that they were happy to make up stories in order NOT to help. I finally spoke to a consultant at 1pm who was more helpful, understood the problem, saw that I did not have any money in arrears and said that she would investigate. She said it would take about 4 working days to receive feedback on the outcome. I am disappointed that it will take this long, but at least I feel that my expectations are being managed better. I have been a client of Discovery Bank since its inception and I am appalled at the service that I received today from Tshoanelo. I have only once or twice before had to pay interest due to a mistake in transferring money into or out of the wrong account (the credit card instead of my savings account). My policy is always to clear my balance immediately as my credit score is important to me. The fact that Discovery Bank is not even willing to engage in a conversation with me about a possible mistake in charges, is appalling. It is now past 2pm and I have still not had any feedback or apology from Tshoanelo. He has a serious attitude problem.
516 replies
34 months ago
Poor quality of the cans
Whilst you have a good product, I was extremely disappointed with the quality of the cans we got. We bought a case of 24 for a recent holiday and 4 of them broke or got random punctures from routine handling. We also had other cans (Black Label 500ml) which had the same handling and no losses. This added 17% to the cost of an individual can, which, at R340 for 24 is quite significant. I will include photos of the last can - hopefully it is one batch and not the norm. Quite disappointed. The reason I am actually leaving this is due to the fact that after 2 weeks, I have not received any response on my messages to you (Twitter & Facebook).
0 replies
44 months ago
Daylight robbery, discrimination and terrible service.
I have an erratic income and therefore I have to look carefully at my banking fees. I opted for a Transact account, costing R4.95 pm, R1 for EFT, direct debits and transfers - which is all I need and wanted. But ABSA in all their wisdom, changed my account without permission to a Flexi account and increasing my banking fees by 1000% - I AM NOT KIDDING! I now pay R10 per EFT. When I asked to be changed back, I am told to go to the branch. A pain in itself. At the branch, the assistant says that she cannot control it, they will probably change it back if they feel it. So. I have no control over my money, the branch cannot help and I am being discriminated against by them deciding I can afford more when I know my means and needs. Still waiting on a call back from the Durbanville Branch manager who was too busy to assist me when I was at the branch. Branch now closed, so not holding my breath.
133 replies
67 months ago
Terrible terrible service and staff clueless
Poorly trained staff, giving incorrect advice when asked basic questions and then failure to follow up. I never received documents they promised to send, nor do they call back (ever - not even late!). Their bad advice had given me a false sense of security, only to end up loosing thousands of rands. Managers never call back when you ask to escalate matters.
106 replies
90 months ago
No customer service contact despite logging several times.
I am still waiting on a reply to an incident that happened nearly a month ago. I have tried to contact customer service several times through the website, many times it was 'not working' but at least 2x the complaint was logged. I am trying to give Qantas an opportunity to respond, but if this also goes unanswered, I will have no choice to air all the dirty laundry. Very disappointed.
105 replies
101 months ago
Business adsl cancelled! Why???
Telkom decided to cancel our business adsl line (when we only wanted to get more data). Despite spending hours on the phone to Telkom and one staff member solely devoted to this issue, we have been without internet for 2 weeks. We are a service provider in the medical industry and this is our busiest time of the year. We are getting legal advice to sue Telkom for loss of business as, unlike Telkom, we actually care about our clients and patients.
105 replies
101 months ago
Contract application still not processed after >5 days
Very disappointed as I recommended that my mum apply for an Mtn contract. After >5 days and several calls & visits to the store, the application has still not been processed. Apparently still pending. Even a 'NO' would be better than this as we are now on a long weekend and she is without a phone on a farm in the middle of nowhere. (Telkom lines long stolen as well). We were told it won't take longer than 48 hrs, so more than 5 days is really completely unacceptable and extremely poor service delivery. Regret my recommendation. What happened to service???
105 replies
121 months ago
Final bill instead of a refund???
Despite many many many calls to Telkom, trying to cancel my service and explaining that I was moving abroad, I still received a bill from them instead of a refund when I was paid up until the end of May 2016. The reason? Contract forfeiture! Despite the fact that they made several mistakes when my line was meant to be transferred to a new address and then starting it as a new contract. Well. I would like to challenge that and ask them to produce my signature on a do***ent starting that contract. As per usual, I cannot contact them by email and being abroad, cannot even phone and wait for several hours to be connected. Making us proud again, Telkom... NOT.
75 replies
122 months ago
Unable to cancel, lies
In what world can one not speak to someone about cancelling a service? Sent cancellation papers 22 March and despite several phone calls to the call centres, no one canhelp me. Everyone promises the same - someone will phone me back. Denzel specifically promised a call back witin 4 hours. It has now been 48 hours and counting. I am emigrating and have allowed 6 weeks for the cancellation, but that is running out fast without any clarity. This company does not deserve the right to exist. I would urge anyone thinking of taking contracts out with Telkom to think twice. There are other options these days.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)