LM
lerato M
Active since Jan 2013
15
Reviews
0
Industries
Reviews
15 reviews3 months ago
Amazing Service from Mr Lavisa
Called in with a dead prepiad meter water battery, and was a Saturday night, and we didn't have any water. So we were *****ed basically... By God's grace we spoke to Daluxolo Lavisa and not only did he help us sort our issue out, he also was extremely patient and knowledgeable. We managed to resolve our issue (and in the process educate us), load water and send him our meter details so we can get a quote to have the meter battery replaced. I have never received such amazing service from any entity/person in our country. Mr Lavisa deserves both a promotion and a raise, and every person should learn from him. Thank Daluxolo 😊. You're a superstar!!!
56 replies
9 months ago
Great Service From Ayden!!!
Fantastic service by Ayden Jacobs (consultant) from the ABSA branch in Tokai, after I had been given incorrect information for the cancellation of a cessation, a very uncommon request. Mr Jacobs, took on my query and completely made it his responsibility. Every promise he made, he kept, and even called me to confirm that everything had been resolved. I wished I had started the entire process with him. I was at my wits end. He deserves a pay raise.
56 replies
23 months ago
Extremely Poor Customer Service After a Failed Cancellation Request
Account Nr - I8569737-2 Cancellation Reference: 5-3611 207 762 7809 - (7 March 2024) Cancellation Number - 5-3612 069 850 2961 - (04 June 2024) Call time - 08H16 - 04 June 2024 The are two issues that this complaint will address: 1. Failing to cancel a contract after confirmation that a contract will be cancelled. 2. Poor service received from consultant regarding the above when I escalated. I called Vodacom to cancel my contract on 07 March 2024. I was told that it takes a calendar month for a cancellation to be effected. So the effective date of cancellation was to be 30 April. The last debit order was going to be 01 May 2024. After the my account was debited I though that the contract had been cancelled. Anyway, they failed to cancel the contract as agreed and I was debited again on 02 June 2024. I called today, to enquire about the failed cancellation, and I was unfortunately handed over to a consultant called Mohammed Ebrahim. After Mohammed acknowledged that Vodacom had failed to cancel the contract, and would only effectively cancel at the end of this month, meaning I would be billed again, I didn't accept this as the service failure occurred on Vodacom's end. He went on to tell me that these were Vodacom's Terms and Conditions for cancellations and its not him that was personally responsible for failing to cancel and regardless this is how the cancellation would be effected. He then told me that he'll get the consultant that did the cancellation to assist me as that's how that consultant works. Mind you, I hadn't blamed him for the failed cancellation and I also told him that, the processes that company's use for certain transactions would be the same regardless of who's processing the transaction. Anyway, he continued to fight and be rude and then said that the contract would continue. He was extremely arrogant throughout our interaction. After an up and down between me and him regarding the issue, I asked for his surname and the call reference number so I could escalate the issue and also lay a complaint regarding the service I received from him. He then told me that he's not allowed to share his surname and would have to confirm with his manager if he can share his surname and the call reference. I also requested a complaints email/contact number so I could complain about the service I've received and have our call to be listened to. After returning to the call, he provided his surname as well as advise that the call reference is the number I've used to call Vodacom, which is my number and this didn't make any sense. Mind you, Vodacom had called me back as my initial call was cut. I made him aware of this, but he insisted. He failed to inform me of either the complaints process nor the complaints contact details. After this I received another reference number for cancellation (5-3612 069 850 2961) with confirmation that the cancellation would be effected tomorrow (05 June 2024), and I would receive a survey to rate the service and contact from Vodacom regarding a credit note. Mind you, there was no apology. There was some sort of resolution after I had fought with Mohammed and told him that I would lay a complaint, but customers should not have to resort to this in order to have their problems addressed. It was all unnecessary considering that it was Vodacom's fault that the cancellation was initially not effected. I have gone and reversed the debit order at my own cost and I hope this reversal doesn't at all affect my credit rating. As I reflect, this was all supposed to be an easy and quick fix. Acknowledge an error has been made, apologise and then rectify the issue. We spent almost 42 minutes dealing with this. After this entire experience, it's unlikely that I will take up products with Vodacom again.
106 replies
26 months ago
Hi Phatudi.. Thanks ...
Hi Phatudi.. Thanks for the fantastic service. Proper, customer centered service. I was in an accident and he helped a great deal. Really appreciate it.
56 replies
35 months ago
The service from Tsh...
The service from Tshepio Flags was World Class! Thanks.
53 replies
53 months ago
Fantastic Service from Kulula.com
This is to Kulula.com. Called in earlier today to have my flight booking verified. I am a Vitality member who had booked a return flight from JHB to CT and although the booking is a Vitality lead booking and the booking platform is the kulula website, the flight was a BA booking. On my booking confirmation, there appeared 2 departure to CT flights so this created a bit of confusion. I contacted Kulula as I had booked on their platform and was greeted by Thembile Mzonyane. She not only sorted out the confusion but she also called BA to confirm all details and also got them to resend my booking confirmation without me having to contact them. This was amazing service as normally one has to follow-up and call and follow up and stress before they are assisted. Anyway, service was fantastic. Thembile Mzonyane deserves an increase and a promotion. Super service!!!!! Spoke to a kind lady named, Thembile Mzonyane, who was a joy to work with an absolute pleasure
0 replies
63 months ago
Great Service from Agnes Cape Union Mart
Amazing service from Agnes at the Cape Union Mart in Clearwater. I called in with an electronic receipt request from a year ago, and she assisted me without delay. She called me back and also sent the receipt twice. Much appreciated. Agnes is a STAR!!!!
56 replies
78 months ago
Great Service service from Mit Mak Motors especially Deon Moolman
Deon Moolman is a SUPERSTAR!!!!!!! Amazing service from Deon and the entire Mit Mak crew including the F and I team. Car bought and drove off the lot in less than 24 hours.. I have told everyone about this service and have recommended Mit Mak for everyone's future purchase.
0 replies
78 months ago
Great Service From Itumeleng from Miway
This is too Itumeleng Mat (One of the retention consultants at Miway).. Provided excellent service - although I cancelled the policy. The only reason for cancellation was affordability as a new car owner. Regardless, I now have his email address and direct contact number and will contact Miway in exactly 6 months to see if my situation is better. Thank you Itumeleng
105 replies
82 months ago
Discovery Bank: Excellent Service.
This is to thank Malehlohonolo (Nolo) Makwakwa for the great service provided. On Monday, 09 July 2019, I had completed a credit card payment to a service provider but immediately the payment went into pending status. Upon realising this, I called the Discovery Bank to find out what had happened. I was fortunate enough to have been assisted by Nolo, who told me not to worry and advised that all should be sorted out soon. She followed up later on Monday to advise me that the team responsible for clearing payments was looking into this and to hang ten. She then called me on Wednesday morning to advise me that the payment had cleared. She didn't have to do this at all. She went over and above what was required, and this showed me that she kept an eye on my query and didn't move it to another department or another person. The fact that she called back means more than she'll ever know. Thank you Nolo. KEEP UP THE GOOD WOR****!!
56 replies
Review Distribution
5 Star
11 (73.33333333333333%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
2 (13.333333333333334%)