CF
Cathy F
Active since Jan 2013
6
Reviews
0
Industries
Reviews
6 reviews13 months ago
*******
The view is incredible. The service is v good. The food is not of the standard you expect and is very over priced. Complete *******.
0 replies
18 months ago
A Shuttle Service par Excellence
Huge Shout Out to Hadley Woodroffe for transporting my 88 year old mother, in a shuttle, providing his own service, from Howick to Durban and then back again. Mum was treated like gold and messages and photos were sent to me along the way. Very reassuring. Thank you Hadley. You were amazing!
0 replies
18 months ago
Shout Out!
I want to give CemAir a shout out about the way they treated my 88 year old mother flying from Dbn to George earlier this month. The extra care and support that my mother received was excellent and I cannot speak more highly of both the ground and air staff. A special thank you to Dieanu Phillips who went beyond the call of duty to assist me in the arrangements for my mother and in locating a lost walking stick. Thank you, all of you. Will always fly Cemair in the future.
0 replies
33 months ago
Excellent Customer Care
New phone and a week later I was locked out. Living on a farm 115 kms away from the closest Samsung store. We spent hours on the phone with Vodacom and with Samsung and eventually realised we would have to drive into PMB again to sort it out. To put it mildly, I was irate when I was told I had to pay for the phone to be unlocked because this did not fall under the warranty. The team at Samsumg Care PMB, Neilin, Wandile and Riante were fantastic. Listened to my rant. Heard me out. Contacted the service provider who had not set up the phone correctly and fixed the problem. I apologise again for losing my cool but also want to say thank you. Your customer service is excellent. You were very kind and understanding and I cannot thank you enough.
60 replies
39 months ago
Shocking customer service
My mother is 87, frail and very deaf. She cannot hear on the phone. Her two cards, debit and credit have or are about to expire. She has received sms from the Card Division saying they are unable to deliver the cards. She has emailed them to explain that she has moved, and asked if the cards could be redirected. No response to 2 emails and several sms. I am her daughter. I contacted ABSA four times. The first consultant was abrupt and told me he could not help me unless I had signing powers on my mother's account. The second consultant was unhelpful and basically told me that she could not assist me. The 3rd and 4th consultants both dropped the call when I explained the situation and asked them how ABSA could assist. Surely, ABSA should have better trained consultants who want to help their clients? Surely ABSA should make allowances for elderly people and not say take them to the branch! Let them sit for ages, Be rude when they cannot hear you? I cannot explain the frustration my mother and I have experienced dealing with people who are 'consultants', who are indifferent to the problem you face, and drop calls.
359 replies
136 months ago
Dell Computer
I bought a Dell Inspiron Computer from Incredible Connection in October 2014. I also bought an extended Warranty as suggested to me by the salesman.<br> <br> In early January 2015 I went in to the branch and spoke to the repairs people. The letter d had got stuck on the keyboard and it needed to be replaced. I was told by the repair man that he did not think the warranty would cover the repair. I was also told that they would get one of their technicians to contact me that day. I phoned back later that day and was told they were still finding someone. A week later I phoned again. They assured me that my concern would be addressed and they would get back to me. Nothing happened. It is now nearly a month later and I have still not heard from Incredible Connection about how to go about fixing the keyboard of my laptop.
77 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
2 (33.333333333333336%)