PS
PEARL S
Active since Jan 2013
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Thank you for the speedy response, Simone
Thank you for the speedy response, Simone. You are fantastic.
1 reply
3 months ago
An absolutely amazing team
Over the past 4 years, my experience with Debt Therapy has been nothing short of excellent. Stacey Van der Berg and Justine Fritz have been absolutely fantastic throughout my journey. Even over December holidays, they did not hesitate to answer my questions and provide the support I needed. Their patience and clear communication made a stressful situation much easier to manage. I am grateful to the Debt Therapy team and would definitely recommend their services to anyone who needs help taking control of their debt!
1 reply
6 months ago
Fees Paid in Full but my child cannot access his results
Results are out today and my son is unable to see his because there is a "financial block" on his account. I paid the fees in full in January. We raised this issue on the 3rd of November, Alex Mzivila reached out immediately and asked George Ncongwane from their IT department to assist. George came back on the 10th of November and said the students account is fine. Today I send them a screenshot, no results shown the system clearly says "Fin Blocked." Alex asks a Jonnathan Marsh to assist, at 8:42, no response. I follow-up at 11:30 - nothing. I call at 13:00 and am told Jonnathan is on lunch. So I suppose that my child will get his results after the holiday season judging by how Eduvos employees don't seem to give 2 hoots? If it was us who hadn't paid fees, I'd be getting called all day. This is absolutely pathetic, I need it resolved NOW.
2 replies
66 months ago
PAYING RENAULT TO RE-DO WORK THAT WAS DONE BY THIS COMPANY AND FIX THE MESS THEY MADE OF MY CAR!
These guys do not know what they are doing. They also over charge on poor quality parts and have no issues cutting parts from your car and joining them the way they see fit without speaking to you about it. I was charged R19380.70 by Car Care Click for what they call Cylinder Head Overhaul". after repairing what they had diagnosed the car was still misfiring and losing power, still in their possession. They then went on to tell me that they have replaced a MAP sensor but still the issue persists and they are now absolutely convinced that the issue is with my Computer Box. I demanded my car back. I had paid them R15K of the R19380.70 and made no further payment. The car came back with all warning lights on, the radio not working, the wheel cap missing and a R375 speeding ticket. After sending their beer reeking mechanic to look at the radio, I was told that the radio was on the brink of not working it's just a coincidence that it stopped working in their possession. Extremely interesting considering that all that has been done to have that radio working now is to take the battery out and put it back in. I've taken the car to Renault for a diagnostic and repairs. I have to have the timing chain taken out and re-fitted, Renault cost is R18371.90, less than what Michanic charges yet they use subpar parts. When "repairing" my car, Car Care Click decided it would be best to grind the cylinder valves, now I have to have the valves refitted at an additional R13819.90. Renault found no issues with my computer box.
4 replies
107 months ago
Great Service and Customer Care
<p>I would like to thank Bradford Smith for his efficient and dillegent service.</p> <p> </p> <p>His response time is amazing. Keep up the great work you are doing, you are an asset to Essential Med :)</p>
1 reply
111 months ago
EXCELLENT SERVICE!! SPEEDY RESPONSE AND ALL ROUND AWESOME CUSTOMER CARE
<p>I want to thank Bafana Malabie for the amazing service he has given me.</p> <p> </p> <p>I really appreciate all your help and efficient service. </p>
1 reply
128 months ago
INCORRECT DEBIT
I called Vodacom on Wednesday the 24th/11/2015 and requested to make payment by debit order. which was my initial arrangement with Vodacom when I took this contract and for some reason I have had to pay by EFT. I immediately got an SMS confirming that a debit order will go through starting NEXT MONTH the 25th/12/2015. I am shocked to find that Vodacom has debited R291.00 from my account on the 26th/11/2015. I paid Vodacom my invoice for the month on the 25th! My invoice was R307.50. WHY AM I DEBITED FOR R291.00 AND WHY ON THE 26th? <br> I called your Customer service center, I spoke to a lady who confirmed that on your system it shows my debit should go through next month. She put me through to accounts or whatever. I spoke to an incompetent rude Palesa who told me some story about Vodacom having sent a notice to my bank for a debit so I should not have paid on the 25th. When I told her that makes no sense, she then asked me to hold and instead put me through to another rude Thandiwe who upon my asking why I have to re-has the same story for a 3rd time and why I was put through to her she said \Well this is a call centre I cant put you through to Palesa you have to deal with me now.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1898091;838702;711078;14;5;0;1;0;0;5;15/12/01 15:18;482;NULL;15/12/01 9:01;15/12/01 7:16;Amazing service;8,91E+12;The whole team;799078898;This goes out to the all the team members of Boksburg Retail Park branch, Thank you guys for giving me no choice but to come back and get myself something stylish, elegant and unique.<br> <br> Your warm welcome, Your friendliness and for always meeting my needs even beyond my expectations, Thank you.<br> <br> KEEP UP THE GOOD WORK!! MERRY CHRISTMAS!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1899375;764319;23;1;2;0;1;0;0;2;15/12/02 13:23;482;NULL;15/12/02 7:09;15/12/02 5:21;REFUSAL OF ACCOUNT CLOSURE;9,01E+12;;735136607;I am a private banking client that wanted to no longer have an account with Standard Bank due to the bad service I received from my Private Banker. I have been trying to close this account for the past 4 months and have been referred to different consultants every time. I went to the Glen branch to close the account and the consultant made me signed a form of closing the account yet I am still receiving statements of this bank account to date. I am very disgruntled by the service I have received from Standard Bank and would like this to be sorted out as soon as possible.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1901158;925658;893260;16;2;0;1;0;0;2;15/12/08 15:55;482;NULL;15/12/02 0:00;15/12/03 7:53;Pathetic service;8,20E+12;;837855891;MTN - Early in October 2015, I changed my banking details and contacted them for my debit order to go off on the 1st of November. The consultant that I spoke to assured me that my debit order will go off. Then it never went off and I had to contact them again, of which the second person telling me that the previous consultant never gave me the proper information and she was suppose to tell me that the debit order is only scheduled to go off on the 1st of December 2015. Then they put me on a payment arrangement for a double debit order to go off on the 1st December 2015. Eventually my number got disconnected and I had to call them again to reconnect my number. My debit order then went off on the 1st and again on the 2nd of which altogether 4 debit orders went off instead of 2. I then call again tonight and ask them to refund my money and they tell me I have to wait 21 days for my own money. All I can inform people out there is that MTN does not have competent staff to deal with customers and this has caused me be so stressed out with their pathetic service they offer clients. I will now port to another service provider and I do not recommend people to use MTN. Very very disgusted!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1911363;929871;167;23;2;0;1;0;0;2;15/12/14 15:15;482;NULL;15/12/14 7:25;15/12/14 7:13;No response from management after urgent request;6,41E+12;Technical response team;716725079;Our alarm went off this morning and no call was received from ADT. We tested the alarm and still received no call. We phoned ADT technical team, who advised that they had sent me an SMS on 9 December saying my alarm was faulty. I received no such SMS. I contacted ADT technicians who could find no proof on the system that any SMS was sent to me - lie number 1! They also confirmed that no notifications had been generated when the alarm went off this morning. They suggested testing the alarm. We tested the alarm, using the same zones activated earlier, as well as the panic button. I contacted ADT again, they confirmed that the alarm activations had been detected. How could the tests have been detected but not the earlier alarm activations? Were the ADT staff lying about this as well? Is this a ploy to sell us your new radio receiver that you are promoting on your IVR system? I have asked for a manager to phone me urgently, with no response so far. I have phoned back 3 times, the last time asking again to be put through to a manager, but was fobbed off with a technician, surname Ngwenya. I asked to be put through to a manager again, and was put on hold. I want to speak to a manager now;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1920751;933669;704391;9;5;0;1;0;0;5;15/12/24 18:04;482;NULL;15/12/24 11:46;15/12/24 10:02;great service;26793408;lerato;834951440;it was prompt. and was helped in time;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1922779;909321;55;14;2;0;1;0;0;2;16/01/02 15:26;482;NULL;15/12/29 9:21;15/12/29 7:24;pathetic service;8,81E+12;;713712138;I called in in Novemeber 2014 to settle my account and i got my settlement amount with i settled the following day, i then waited 5 days for it to clear then i called the Edgars call centre to check if the accoun has been closed they onfimed to me that the accoun had been closed and emailed me a statement with a 0 balance on it. To my suprise when i chefked my bureau it still says i owe them an amount of 2995 i called in to the call centre to find out why it has not cleared to 0 on the bereau but the call centre agent tol me he does not know why i need to call another number and he will forward the query as well. since then no one has called me back to advise what is happening and why they have not cleared my status, i am not willing to call another call centre to hold and still not get the right thing thing because i honestly feel it was not my fault and i did all i could to get everything done yet they sit and do nothing on their side. i am so glad i have no business with them because this kind of service is pathetic.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1925823;693080;23;1;2;0;1;0;0;2;16/01/04 13:33;482;NULL;16/01/04 7:23;16/01/04 5:31;Again ;9,31E+12;?;797225250;I'm extremely annoyed with standard bank due to my first complaint placed. My thoughts haven't changed and I should've closed my account. The manager did contact me and pleaded for me to not close my account but this time around I'm going to. I have debit orders that I haven't even set up going off my account, my queries are never answered the service is pathetic... I have nothing but regrets with standard bank;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1927137;893064;797459;14;2;0;0;0;0;2;16/01/05 13:48;482;NULL;15/12/25 0:00;16/01/05 5:46;Quality of clothes;8,80E+12;;837238822;Good Day<br> <br> I am complaining about the fact that I bought a dress on the 24th December for Christmas. It was a animal print dress which I fell inlove with immediately when I walked into the legit store. The dress is part of Boity's range. I had the dress on for about 3hours ans the lace is breaking off at the bottom already. I had this dress on once and when I took it off I saw the lace was breaking off. I buy often by legit because I love the style of clothes but I'm disgusted by the quality of how a dress can break so quickly. I just kept the dress on to take picturesand spend time with my family and I then changed after like 3 hours. I really hope someone will contact me back. Im a supporter of legit clothes but this is surely changing my mind of the quality. Im going back to the store today and I feel I just want my money back . I'm very disappointed. Thanks Jade ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1927244;586449;786731;14;2;0;1;0;0;2;16/01/05 15:08;482;NULL;16/01/05 8:47;16/01/05 7:06;Can't Get My Postal Address Changed;8,51E+12;;835522171;I have changed my billing address and after many attempts Edcon still can't get this right.<br> <br> My first attempt was made at one of the Edgars stores. The lady behind the counter managed to change the address on their system but didn't get the address correct.<br> <br> Attempt two was made by contacting customer services. No change to the statement.<br> <br> Attempt three I again contacted customer services. Still no change to the statement.<br> <br> Attempt four I complained to customer services and was reassured that the change would take effect but nothing has happened. <br> <br> Edcon's system only allows them to send one statement a month and every attempt I have made has cost me another month of waiting for them to get their act into gear. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1935766;613109;47;21;2;0;1;0;0;2;16/01/14 13:25;482;NULL;16/01/14 7:19;16/01/14 5:23;LIBERTY REWARDS A JOKE;6,51E+12;rewards programme;825571181;LIBERTY REWARDS PROGRAM IS A JOKE<br> <br> NOBODY REPLIES TO EMAILS OR BOTHERS TO CALL YOU BACK<br> 20 YEARS WITH LIBERTY AND SERVICE LEVELS HAVE BECOME SHOCKING<br> WEBSITES ARE NOT USER FRIENDLY;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1949000;407450;61;22;2;0;1;0;0;2;16/01/28 17:14;482;NULL;16/01/28 11:06;16/01/28 9:12;Poor service;8,60E+12;Zolani;798912472;I contacted the call centre twice to enquire if my scheme covers infant immunization at Dischem. I spoke to the same consultant on both occasions. He advised me i needed to get the immunization codes as he has a list of over 40 codes and is not sure which code if for 12 months immunization. I called Dischem Southgate and was given these name (not codes) AVAXIM, MEMAENCTRA, and PREVENAR which i supplied to Zolani. He advised he needed the codes and contacted Dischem directly, Upon getting back to me,he couldn't give me a direct answer, yes or no. I need to know if 12 months immunization is covered by the Wits med scheme. I need this information before Monday. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1705762;844026;793962;16;2;0;0;0;0;2;15/04/28 16:24;481;NULL;15/04/28 9:49;15/04/28 8:23;Over Billing for March ;8,50E+12;Themba Sambo ;718576757;Telkom's service is extremely bad!!! I logged a call on the 1 April since they over billed with R1459 instead of R249 as per my contract I signed with 8ta. They had my postal address incorrectly and therefore I was not getting any updates from them at all. Someone from the accounts/billing department called but I missed the call asked to get the contacts of the person who called since I also work and do not have luxury time to answer my cell phone at work - they refeused ans said it is against they policy. What amazes me is that they don not try all methonds of communication - cellphone, landline and e-mail address no they just call and send a lousy sms. It is now the 28 April I am waiting for this person to contact me again but my concerned is that they will over bill me again for the month on April. It is extremely fustrating to deal with people from Telkom - they dont help at all - I am waiting now online with one iof their agents to come back to me with person who will be able to assist me today. It is fustrating I must say. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1721684;597253;23;1;2;0;1;0;0;2;15/05/15 9:01;481;NULL;15/05/15 2:42;15/05/15 1:00;I give up....really;8,81E+12;Thulile Khumalo;791452903;I'm at a point where switching to another bank is just a matter of taking time to do so. I have tried and fought with Standard bank from the incompetent general banking call centre to the specialist department almost 2 months and my query is still unresolved and not even one person has come back to me. <br> <br> I use my own money to call the stupid call centre only to be cut off or told that my query is closed yet not nothing has happened. <br> <br> I purchased a data bundle in about 6 weeks ago from a Standard bank Atm for an amount of R149 , nothing came through to my number. Called the call centre only to be told it will take 7 days to resolve. A case was opened until it was closed. I called close to 8 times. My last call I spoke to a team leader Rosh from general banking. I was told a specialist by the the name of Thuli Khumalo would call me. To this day nothing. I am so fed up with the service, I can not even begin to describe it. I've never had a good experience ever since joining this bank.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1729234;851227;748518;4;2;0;1;0;0;2;15/05/23 6:11;481;NULL;15/05/15 1:10;15/05/22 22:10;i need results asap ;7,70E+12;LG company africa ;818820131;I complained about this details was requested I was told I was gona be called by relelvant department via email I work in century city cape town , question can it really take a company this big so long not to respind with more professionalism as I was promised somethin and my concern is how many people are fallin prey to this if it is a hoax and how can LG allow there name to be used like this and am I gona be compensated and given even a portion of what I was promised in relation to competition from LG company africa ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; 1781790;876056;793962;16;2;0;1;0;0;2;15/07/23 7:43;481;NULL;15/07/23 0:59;15/07/22 23:42;PATHETIC SERVICE;9,20E+12;;727608226;On the 25th of June my debit order for telkom did not go through on the 26th of June I called in to ask what amount I need to pay and for the reference number I need to use for this payment and did the payment on the same day<br> On the 15th of July telkom tried to debit my account with some ridiculous amount<br> The first lady gave me the wrong reference number and the payment was made into the wrong account-this is not my fault as I asked for the reference number for this to be avoided<br> Fast-forward 4 phone calls and a week later with promises that it will be sorted the account is now suspended<br> I called again and spoke to SINDILE SAKAZI (who at first refused to give me her surname) and asked what is going on-she did not listen to my enquiry and tried to get rid of me as soon as possible insisted that the team leader \just left\"" and doesn't know how long she will be out-she was totally unprofessional giggling with her buddies in the back lying as she said they not allowed to give out their surname-which is not true as I have all the other surnames of people that I spoke to-and completely unwilling to help.<br> The teamleader YVONNE ZONDI was just as useless and unwilling to help<br> """
1 reply
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)