RD
Ritesh D
Active since Feb 2013
29
Reviews
0
Industries
Reviews
29 reviews1 month ago
Discovery paid, Brandmed failed – no delivery, no answers, DPD not even collected
This situation is now beyond poor service — it is starting to look seriously questionable. Discovery confirmed that my Blood Pressure monitor was approved and paid for. That means money has already been transferred to Brandmed. However, Discovery refuses to send me the proof. So: • I have no invoice • No confirmation of dispatch • No delivery timeline • No proper communication Brandmed then asks me AGAIN for my personal details on WhatsApp, despite already having my full information from the application process. That is a major POPIA concern and completely unacceptable. Details provided: • Reference: D1nkw2 • DPD Tracking: HH4034_20260318085014 Now the biggest concern: According to DPD: • They have only been “notified” • The parcel has NOT been collected (for both yesterday and today) • Tracking reflects inconsistent updates across dates So let’s be clear: Discovery says the device is paid for Brandmed claims the process is underway But the courier hasn’t even received the parcel Where exactly is the device? Because right now, it looks like money has been taken with no actual fulfilment. This raises serious concerns: • Is Brandmed actually dispatching these devices? • Why is there no proof of shipment or invoice? • Why are customers being asked again for personal information? • Why is Discovery using a supplier that cannot perform basic fulfilment? At this point, I am questioning the legitimacy and operational integrity of this entire process. To make matters worse: • Calls are not answered • WhatsApp messages are ignored or delayed • No accountability from either Discovery or Brandmed I am a paying Discovery client with hypertension. The stress caused by this situation is unacceptable and irresponsible. I require immediate action: • Full proof of order and invoice • Confirmation of delivery address • Proof the parcel has been handed to DPD • A confirmed delivery date If this is not resolved urgently, I will escalate formally to: • Council for Medical Schemes • Information Regulator (POPIA) • National Consumer Commission • Legal channels if necessary Right now, this does not look like a functioning process — it looks like a failure of accountability at best, and something far more concerning at worst. I regret the day I chose Discovery Medical Aid. DISCOVERY! Fix this. Urgently.
1 reply
4 months ago
Nedbank Sends Encrypted Files, Charges Me Incorrectly & Still Can’t Fix Their Own Mess
Nedbank has pushed me past my limit. My account was converted from Pay-As-You-Use to a Private Bundle, yet they’re still charging a Greenbacks linkage fee for a benefit I’m not even receiving. I’ve raised this repeatedly. Today, instead of fixing the mess, they sent me a random encrypted file I can’t open — no explanation, no clarity. I don’t even know if it’s malware or phishing. Who sends encrypted files to clients as “proof”? It’s irresponsible and careless. This has been going on for weeks: Incorrect charges Empty promises to backdate No proper resolution Suspicious files sent instead of transparent documentation Constant admin mistakes on my account I’ve been a client since 2004 and this is the worst service I’ve ever experienced. I want this fixed immediately: reverse the charges, backdate the benefit, and stop making a simple request a full-time job. Nedbank needs to take this seriously because I’m done being patient.
0 replies
5 months ago
Review for Debt Rescue – Consultant: Owen Naidoo I recently had my annual debt-review check-in with Owen
Review for Debt Rescue – Consultant: Owen Naidoo I recently had my annual debt-review check-in with Owen. He asked for my latest payslips and updated financial details, which I sent through. Nothing much has changed on my side except that things have become noticeably tighter. Medical aid now comes off my salary; my take-home is smaller than in previous years, and since my father passed away in April 2024, I’m the only one earning at home while my mother relies on her SASSA pension. Owen handled everything professionally and stayed on the ball, which I appreciate. He kept the process smooth and didn’t leave me guessing. That said, I was secretly hoping for a little relief this year—maybe the monthly installment dipping just enough to breathe a bit. A hopeful hint, not a demand. Overall, Owen did his part well, and the service from his side was solid. I just wish the system behind him had a bit more space for clients who are clearly stretched.
53 replies
5 months ago
Ongoing Service Failures and Losses Caused by Melon Mobile – ICASA Case: CAS-255376-Q2G0N6
ICASA Case Number: CAS-255376-Q2G0N6 Complaint Against Melon Mobile I’m lodging a formal complaint about the ongoing service failures, unreliable support, and unnecessary costs I’ve had to carry because of Melon Mobile’s advice. I’ve contacted Melon several times. Only one issue was ever resolved correctly; everything else has been handled poorly or left unresolved. This is a full record of what has happened. 1. Billing issues and failed purchases I previously used Standard Bank Mobile, cancelled due to months of billing errors, and planned to use my Melon eSIM as my primary line. In the same month, I urgently needed data and attempted two purchases: R55 (1GB) bundle: Payment went off my bank account, but the bundle never loaded. R199 plan: The same thing happened. I contacted Melon through WhatsApp. The line is extremely slow, and it took close to an hour just to get a response. They eventually credited the R55 bundle and corrected the dates on the R199 plan, but the turnaround time was far too long for a basic issue. 2. Yoco card machine connectivity I use a Yoco Go at a market, and it connects to my phone via Bluetooth. Since switching to the Melon eSIM, the Yoco has repeatedly disconnected. Yoco confirmed the device is functioning properly and advised me to raise the matter with my network provider. Melon has not been able to resolve it and has not provided an explanation. When I used a physical SIM on another network, this problem never occurred. 3. Personal hotspot failure and damage caused by Melon’s instructions On 20/11/2025, I needed to use my iPhone 13 hotspot for work, but the option was greyed out. I contacted Melon on WhatsApp, and their troubleshooting made everything worse. A consultant instructed me to reset my network settings. After doing so, my eSIM stopped working entirely. They then tried to walk me through APN changes, which also failed. I rebooted the phone several times with no success. I asked for a manager to call me. Someone eventually phoned around 9pm, which is an unreasonable time, and they still couldn’t assist. No follow-up ever came. By the next morning, I had to drive from Lenasia to Sandton iStore (and back) — 95km in total — where they had to restore my entire device just to get the eSIM functioning again. This cost me both time and money, and it was directly caused by Melon’s incorrect support instructions. Summary of my concerns Failed billing and unnecessary delays in resolving payment errors Ongoing eSIM compatibility issues with Bluetooth payment devices Incorrect support steps that caused my phone to stop working entirely Poor accountability and extremely slow response times Additional expenses I had to absorb to fix problems created by Melon’s own team Melon Mobile’s service has affected my work and caused avoidable financial and operational disruption. I am requesting that ICASA investigate Melon’s service quality, support processes, and the stability of their eSIM offering. Resolution Sought A full investigation by ICASA into Melon Mobile’s service quality, including their eSIM reliability, billing processes, and customer support practices. Reimbur*****t for my expenses caused by their incorrect advice — specifically the travel costs from Lenasia to Sandton iStore and back (95km). A refund of any failed or unresolved billing transactions, including the initial failed bundle purchases. A clear explanation from Melon Mobile on: Why their eSIM caused connectivity problems with my Yoco device Why the hotspot stopped working Why their support team could not provide proper guidance A commitment from Melon to fix the unresolved technical issues, including: Ensuring the personal hotspot works consistently Ensuring Bluetooth payment devices (such as Yoco Go) connect reliably Ensuring APN settings and the eSIM remain functional after network resets Proof that Melon will improve their support turnaround times and escalate issues promptly when requested.
0 replies
5 months ago
Review for Debt Rescue – Consultant: Owen Naidoo
I recently had my annual debt-review check-in with Owen. He asked for my latest payslips and updated financial details, which I sent through. Nothing much has changed on my side except that things have become noticeably tighter. Medical aid now comes off my salary; my take-home is smaller than in previous years, and since my father passed away in April 2024, I’m the only one earning at home while my mother relies on her SASSA pension. Owen handled everything professionally and stayed on the ball, which I appreciate. He kept the process smooth and didn’t leave me guessing. That said, I was secretly hoping for a little relief this year—maybe the monthly installment dipping just enough to breathe a bit. A hopeful hint, not a demand. Overall, Owen did his part well, and the service from his side was solid. I just wish the system behind him had a bit more space for clients who are clearly stretched.
106 replies
6 months ago
Paid in August, still no TV!
I paid for a 55-inch smart TV in August 2025. Delivery was promised in 45 business days — now it’s 23 October, and still nothing. Rentoza has ignored me completely today on WhatsApp, email, and their support channels. Their landline doesn’t work. I’ve logged a formal complaint with the CGSO (Ref: 64QR0GW7) and involved my bank. I’m still giving them a chance to deliver, but this is unacceptable. If you value your money, be very careful ordering from Rentoza — they cannot keep promises or communicate properly.
71 replies
7 months ago
Standard Bank Connect – *****ulent Billing, Penalty Charges, and Ignored Complaints
Standard Bank and Standard Bank Connect has turned into a complete disaster. From the start, my debit order was set up incorrectly. I clearly requested the 25th (same as my previous Standard Bank contract), but they forced it on the 1st because they refused to let me pay on the 25th when I get paid. Because of this, my line was cut off just 10 days after I made a payment, leaving me stranded without service or OTPs. Month after month, I have been hit with penalty fees for THEIR mistake. I demanded a full reconciliation and refund of all charges. My banker reversed September’s R130 fee, but what about all the penalties from May/June onwards? Still ignored. Names involved: • Krupa Naran (acknowledged only the September reversal). • Salome Mamakoko (sent generic apologies and escalations that went nowhere). • Standard Bank Connect team (offered template excuses about terms and conditions instead of fixing the actual issue). This is not just incompetence, it is *****ulent billing. I have already logged complaints with ICASA, opened a ***** case with SAPS, and posted on social media. My demands remain simple: 1. Full account reconciliation since the start of this contract. 2. Refund of ALL incorrect penalty charges (excluding the one my banker already reversed). 3. Written confirmation of corrective action. Enough delays, excuses, and passing the buck. Standard Bank Connect, fix this today or face further escalation through the Ombudsman, media, and legal channels.
53 replies
10 months ago
FINAL WARNING – REF: 23636742 | Legal Action & Public Exposure Imminent
This is my FINAL WARNING regarding the unresolved issue – Reference 23636742 – my repeated requests to close my dormant account. It’s beyond comprehension that not a single person has responded to the multiple emails I’ve sent. Does anyone actually work at Discovery Bank, or is this just some pretend operation set up to frustrate and exploit customers? I have now escalated this to HelloPeter and am in contact with my lawyer. If I don’t receive a resolution within 2 working days, I will initiate legal action and expose your disgraceful incompetence across every platform possible. This includes social media, where I will personally ensure your so-called “bank” is shown for the unprofessional circus it is. I want this account CLOSED IMMEDIATELY. I will not be paying for fees on an account that’s been dormant since 2020, and I will not be ignored any longer. Your lack of response is not just pathetic, it’s insulting. Discovery Bank is the most useless, unreliable, and unaccountable financial institution I’ve ever dealt with. You clearly don’t value your customers, and your shocking lack of basic service is proof. Fix this now. No more excuses. No more delays. CLOSE THE ACCOUNT – FINAL INSTRUCTION.
53 replies
13 months ago
Immediate Assistance Required – Vehicle Collection & Payment Delay
I don’t know what else to do. I don’t know how much more I can take. For the past ten days, I have been trapped in a never-ending cycle of frustration, confusion, and financial loss. I have spoken to Sihle Motsweni, Vuyo Hlatshwayo, Chad Kinnear, and Mr. C.W. Van der Merwe, yet here I am—still waiting, still hoping, still fighting for something that should have been simple. I never thought selling a car would become such a nightmare. It all started with a family emergency that forced me to reschedule my appointment with Sihle. When he finally arrived, the car wouldn’t start. He told me the battery needed charging. I fixed that, only to be told he was on leave. Then came Vuyo, who at least gave me an offer on Saturday. It felt like progress. But progress was an illusion. From the very beginning, I made it clear that this vehicle was part of an estate. I followed every instruction you provided. Then Capital Legacy, an executor who has been nothing but an obstacle, refused to assist, claiming the estate was already wound up. They provided a letter stating the vehicle should be transferred to my mother’s name, but the costs were too high, so we opted to sell it instead. Then came another blow. On Monday, 24 March, the executor refused to sign off on anything, forcing me to register the car in my mother’s name at great personal cost—over R3,000—money we could not afford to lose. And now, despite everything, I am being told that an executor’s letter is still needed. Why? The car is no longer in the estate. The money has been spent, the paperwork has been completed, and yet I remain stuck in this endless, senseless loop. What hurts most is the shifting goalposts. I was initially told the payment could be made into my account with my mother’s authorisation. Then, suddenly, that changed. No reason, no explanation—just another obstacle placed in my path when I was already exhausted. I accepted that the money would go to my mother’s account, but why was this not made clear from the start? Why was I led to believe otherwise? I spoke to Chad today, and he assured me he would help. I provided all necessary documents from the attorneys and executor, including the letter. Yet here I am, still without feedback from management. Instead, they are seemingly more focused on performance reviews than assisting a customer in dire need. Chad promised to send me a WhatsApp to arrange collection and set a time to finalise the paperwork. Yet no message has come. No clarity. No cer*****y. Just more waiting. More uncer*****y. More of the same endless frustration. It is absolutely critical that this car is collected by 16:30 today. We need this money. We are in the process of selling our home, and this relentless back-and-forth has only deepened an already unbearable burden. I am exhausted. I feel drained and defeated. This entire process has been nothing short of a nightmare, and yet, somehow, it still isn’t over. I have nothing left to give. I have been patient. I have followed every rule. I have done everything you asked. Now, I beg you—please, just help me. Immediate action is required. I expect confirmation of the vehicle collection and payment arrangements today. Please do not delay any further.
53 replies
17 months ago
They were on the ball
They were on the ball. Took the time to understand my request
0 replies
Review Distribution
5 Star
4 (13.793103448275861%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.4482758620689653%)
1 Star
24 (82.75862068965517%)