LB
Lisa B
Active since Feb 2013
4
Reviews
0
Industries
Reviews
4 reviews111 months ago
They can't install a DSTV dish to last more than a day
<p>Ward and his man originally suggested I put the dish in a certain spot attached to the wall to ensure proper installation. I didn't like where it was to go so he installed it where I wanted. After a year of him having to come out every month to adjust (at my expense), I decided to have him move it to where he originally suggested. That was last Friday, and on Sunday, with the first wind, the entire dish broke from its mounts. (2 days after the installation, which I paid for). He said he would come out Monday, he didn't, Then Tues, he didn't, then Wed and he did, but just measured the distance from the wall to the roof overhand 150mm). They he said he would come back Thursday to intall it against some wood. He came back Thursday, no wood but was going to install it directly to the wall. The clamps he was going to use though were very flimsy, and he knew (after being here at least 12 times to adjust because of wind) that those clamps would break at the first wind. So we came up with a different plan. The electricity went out anyway so he left and I bought the parts needed. He came back on Friday and said I would have to pay for labour. I said the installation was only 2 days old when it broke and he knew the high winds here so it was a bad installation. (he used a standard tripod mount which broke in 2 places. ) I said it was unreasonable of him to expect me to pay for the installation 1) because this was less than a week ago that the original was done, and 2) I bought most of the parts. He refused and left. </p>
0 replies
118 months ago
They can't figure out accounts
<p>I apy my account regularry and am always up to date. On the 6th of Aug, 4 days ago, I received an SMS from Multichoice saying I owe R1388. I went to the self service and they had done a "payment reversal" on my account. When I called to figure why, they said that when they did a "financial reconciliation" there were two amounts - one for R1000 and another for R490 that were reversed from July 2015 (yes, 13 months ago) and that I owed the money. I have been trying to get the statements from back then to no avail. They keep saying they will be emailed to me, but they don't. When I speak with the supervisor, he keeps saying that I need to provide proof of payment for a payment I made with cash 13 months ago. I asked him if the accounts dept only does this "financial reconcilation" every 13 months and he said no, they do it monthly. Then he can't explain why it's only showing up now 13 MONTHS LATER!. </p>
106 replies
125 months ago
Internet is at dial-up speed for a 4 MPS line
I have been calling Telkom for months now trying to get my line sorted. I pay for a 4 MPS internet speed line. What I'm getting is 0.5 MPS download, and 0.03 upload speed. They will give me a fault number, then a few days later, with nothing done, they send an SMS that the fault has been fixed and closed. Then I call back and tell them it hasn't been fixed but they insist on opening another fault, then they will randomly close it without ever fixing it. I've spoken with managers who tell me they'll call back which they never do. I have escalated it and still no help. That's the problem when you have a monopoly in the country. They aren't accountable for service.
75 replies
125 months ago
They can't get my Woolworths benefit sorted
My Vitality is linked to my Woolworths card. However, for the entire 2015 I didn't get any money back. I started calling in June. Thought the problem was fixed - it wasn't. I called again in Aug. Thought it was fixed - it wasn't. Called again in Nov. Then again in Dec at least 7 times. I escalated the issue to a manager who promised to call me back. Three calls later, and 30 min wait time each call, still no response from the manager. I called Woolworths and they sent me the amount I spent since July and I forwarded that on to one of the people I had spoken to. Still no response. If they are going to give a benefit, it shouldn't take a year to receive it. And no one calls back!
75 replies
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2 Star
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2 (50%)