EB
Elize B
Active since Feb 2013
40
Reviews
0
Industries
Reviews
40 reviews3 weeks ago
Failure in Patient Care Standards
My husband was admitted to Medicare Private Hospital in February due to a viral lung infection. Upon arrival, we were received by a receptionist who, while not overtly rude, came across as aloof and not particularly welcoming. I explained that my husband was a patient experiencing difficulty breathing, yet we still waited approximately 10 minutes before being assisted. Thereafter, the process of obtaining medical aid pre-authorisation began. While I understand that this is a necessary procedure, the delay was excessive. From approximately 11h00, it took until 14h00 to finalise, despite the receptionist contacting the ward three times to request a bed, all while my husband was struggling to breathe. At around 14h30, he was finally admitted to the Carnation ward. The staff conducting the intake were friendly; however, the environment was noticeably loud. In a private hospital setting, one would expect a quieter, more restful atmosphere conducive to patient recovery. By 15h00, there was still no clarity on what the doctor had prescribed, and I had to return to work, leaving my husband without reassurance regarding his treatment. When I visited again at 19h00, the doctor had still not seen him, although he had at least begun receiving medication. He was later moved to a private room without any clear explanation. Additionally, basic care standards were lacking—he was not provided with water regularly, and I had to purchase water for him myself. The quality of the food was also far below what one would expect from a private healthcare facility. Throughout his stay, noise levels at the nurses’ station remained high, and doctor visits over the weekend were infrequent. Furthermore, there were no blankets available, which resulted in me having to bring one from home. After his discharge, this blanket was accidentally left behind, and to date, no one from the hospital has contacted us regarding its collection. Overall, I am extremely disappointed with the experience. The facility charges private hospital rates, yet the infrastructure appears outdated and the level of service is only marginally better than that of a state hospital
0 replies
3 weeks ago
OnePlan - One way to ruin you
Dear Complaints Department, I acknowledge that, as a paying member, I am responsible for any outstanding fees. This is precisely why I have been requesting a full reconciliation of my account. I also confirm that I reviewed and understood the terms and conditions upon joining. I have now been waiting for assistance for over two months, without receiving the clarity required to resolve this matter. Upon reviewing both your statement and the attached hospital invoice, I note that the reference numbers do not correspond. This makes it impossible for me to accurately verify or reconcile the amounts in question. None of the payments reflected on your statement match the reference numbers provided on the hospital invoice. As a result, I am unable to determine what is genuinely outstanding. I am willing and ready to settle any legitimate balances; however, I cannot do so without a clear and accurate reconciliation. Additionally, I have identified an incorrect charge on my statement. The account reflects services from Dr MDE Mathekga, who was not my treating doctor. This doctor attended to my husband at a different hospital, and I did not receive any services from him. Furthermore, he was not the anaesthesiologist involved in my procedure. I request clarification on why this charge appears on my account and what service is being billed. The lack of clarity and support is now negatively impacting my credit record, which is unacceptable. I am NOT satisfied with Radeshan Maharaj giving me the run around that Oneplan pay as the hospital sends invoices. I am not an accountant. I need to be able to see what on the hospital invoice was paid. I do not need an apology call or letter, I need this to be sorted in writing. This will assist in my communication to the hospital accounts department. I am not threatening, but I am not going to pay any invoice without 100% clarity if it's correct. I will report this further up or the medical board if needed. I have never skipped a payment or have a lapsed debit order and this is the service I am getting? I would appreciate your urgent attention to this matter.
30 replies
2 months ago
They Want Payment… But Won’t Say What For
Good day. Pardon if my email might sound a bit rude, but as i am typing I am trying to be civil. I recently undergone a hysterectomy so I am aware that a lot of blood was drawn and tested done etc. Why I am upset is that I did receive an invoice for almost R6000 - which if my medical aid do not pay I will have to pay it. But the terminology on the invoice was unclear to me. I asked for a description of what test it was and the response i received blew my mind. I must ask my dr to explain? Really? Why the hell must I pay my gynecologist R2000 for a consultation to just to get a description of what type of test was done? I know she explained there will be tests done for blood count, sugar, rabies, Herpes, hepatitis, mad ***, cancer whatever is needed. I do not need a detailed description on why - I want to know what? If it's something deadly or cancerous my gynae will eventually call me. And if it was something like cancer, I would have heard from her by now, it's been 2 weeks since the test was done. I just want to know what histology block per sample means. Refer to invoice No.: WXZ34427 . Lancet invoices shows blood count or cholesterol or what ever. If i need to pay for something I need to know at least what test was performed.
15 replies
3 months ago
Oneplan not nr provider
I have been with one plan a while now. My husband needs to be admitted at casualty for pneumonia. The poor receptionist struggle for 30minuts to get through to admission. Al the while my husband is gasping for air with high fever
70 replies
6 months ago
Best Medical Insurance
Once again excellent service. Thank you Njabulo Dhlamini for your quick and friendly assistance in processing my claim.
70 replies
6 months ago
Poor account service from Laboratory
Good day. Please explain why patients who pay cash have to wait 7 days for an invoice. We pay our account immediately, yet I have to wait 7 days for an invoice. This is poor service. So if i go to checkers i can pay but they will only send my slip 7 days later. You provided a service which I paid for immediately, I expect my invoice immediately.
70 replies
7 months ago
Poor after care - not woth the thousands my medical aid paid
Dr really knows how to operate but the aftercare is pathetic. Do not try to call his consultation rooms. The receptionist is rude and interrupts you while you raise your concerns. I had to get a second opinion with regards to my wound.
0 replies
10 months ago
Bank one in a million
Standard Bank Waterfall Mall is absolutely a delight to visit. Staff is always friendly and willing to help. A big shout out to Thabo Dire who has given me sound advise with regards to loans and credit cards. His help made my decisions a lot easier. I moved from FNB to Standard bank because the service at FNB was horrible. Good job guys. I am glad I made the move.
73 replies
10 months ago
Vitamins for your wallet
Ordering my vitamins from Holistix is so easy. Much more affordable than the rest of the retail pharmacies.
0 replies
11 months ago
Takealot - my money yes!
I ordered x2 white bedroom night stand about a week ago. I have been searching for a long time from store to store before I decided to buy online because I was scared I will not get what I ordered. Thinking that take a lot is a responsible company I can trust I paid and waited patiently for my night stands. I was so exited to get it on the exact date they said they will deliver. Only to see that I received the wrong color. Can you people not read? Now It's expected of me to return it and wait for the correct color. Who's going to pay for all that? I'd rather try my luck with TEMU. No wonder more and more South African people buy from other countries. I am extremely disappointed in the service.
0 replies
Review Distribution
5 Star
14 (35%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
26 (65%)