TP
Tessa P
Active since Mar 2013
22
Reviews
0
Industries
Reviews
22 reviews41 months ago
DSTV not organised to handle their offers, staff not trained and no streamlined communication
They Advertised for the 1st 10,000 customers to buy into the new launching of Internet Package with DSTV Compact Plus for R499pm with 50g Night & Day. After the sale was told the 50g was for 3 months only then it reverts to 25g Day/Nights. I found the Data insufficient, had to then call in to load more Data, was told they only do 10g Data. They have decided to add in Disney, load 10g every month. So from R499pm, they billed me anything from R900 to R739 when I agreed on the initial Advert at R499pm for 2 years to Have Compact plus with Internet 25g Day/Night. Misleading. Called in to rectify their creative loading and billing, 2 hours on the Phone. Was told they would escalate it, I would get a call from their Billing Dept to correct. DSTV have incopetent staff, would not recommend their Offers. They decide for you, then it takes hours of your call time to correct. Still waiting
132 replies
42 months ago
Misleading DSTV Internet Package with Compact
DSTV Advertise R499 package for 2 years with their LTE with 50g Day and 50g Night then after 3 months it goes to 25G day Night. You do not get the full Data, they add in other options which have not agreed to. So from the R499pm, you get a bill for over R700 and you van talk to bot, chats and cannot get anyone with competence to fix the problem. You spend hours on the phone (at your cost) and nothing is achieved. The call centre staff are not competent or trained to get internet problems solved, They pass their responsibility by saying go to your MY DSTV on the platform to change. In conclusion, the company staff have no idea, Peter passes to Paul who then passes you to Themba, It end after an hour on you call and your DSTV page and dies. I warn anyone who buys into there nisleadind ad on the Package, good luck. You have just been lumbered
132 replies
42 months ago
False Advertising to get more money into their kitty
there are enough incompetent staff to mislead you, waste your airtime and achieve no result in your 20 minute at your expense. EG Hi Michalakis Papadopoulos, Did you know that Showmax – Africa’s LARGEST home-grown streaming entertainment service – is INCLUDED with your DStv Premium subscription? That’s right! Hundreds of movies, series, kiddies’ shows and more ready to be streamed and enjoyed – at NO extra cost! To enjoy this benefit (exclusive to DStv Premium), add Showmax to your DStv bill (there is no charge, but you need to add it to your bill to get the 100% discount). There is no free or discount, its fooling customers into buying into more, IE additional subscription locked in.
132 replies
49 months ago
ABSA Bank POOR service and professionalism
Absa bank branch, Key West shopping centre, Krugersdorp. The staff at Customer Service are poor in their designations, they take a long time to figure out problems, then call the manager who also seems confused after waiting to be served after 3 hours. They have 2 at the desks and incapable. PLEASE ABSA, train your staff before letting them on us. I was issued a New Credit Card and after much bio and signatures, then to get to take a pin. Turns out its not on my portfolio, so i have 2 dead credit cards on my portfolio that do not work and the new Credit Card does not feature on my Accounts. This after half an hour of admin with the customer service, so I lose out on the service and time and effort to go back to sort out AND on top of this the many bank charges are going to be a fight to reverse due to my Investment and cards. PLease train your staff. I would not recommend anybody to be with you guys. Also you cannot phone anyone in the bank yet they are all on calls??!!
74 replies
56 months ago
Bad Business practice
The Pits. Been with them 38 years to long. They cut my internet, (I forgot to pay them for October 2021), sent me a new invoice on 19 September for payment 20th Septenber. No sms or E mail to advise cutting off. Billed me for late payment. Connected back 15th Sept, Could receive E mails, could not send out, 3 hours on the phone, got to send out. 16th Sept. could not receive mails, we could send?? On the phone 4hrs (10210)3 hrs again, no joy, 6 new passwords. Cannot use my outlook? Have to use Telkom Zimbra. The reason for no warning, cut you off, is to encourage Debit order is my logic, however this is bad Business practice and control over Customers to comply on what would be variable payments? They created this by ctting me off, they cannot fix it. Looks like more money to be spent on IT repairs.
0 replies
57 months ago
Frige/ Freezer Scammer. You have been warned on this platform
Llyod, I can claim by all the reports and his attitude, I personnaly experienced. This man should not be trusted by the public. How can you ask a client if his thermostat is working, when he has just seen the fridge kick in after opening the door to see if compressor starts? He says that the systeym has oil in it, because I switch on the dial to 7 (Max Temp), but when I call him back to tell him the fridge is exactyly as it was before he "worked on it", he says switch up to Max. (Its winter, -2, I could keep goods outside to keep COLD, imagine its summer? Now he is contradicting his statement on HOW the oil gets into the system?? He quoted R700 Cash to regas. He thens says the system is blocked he needs to flush out the oil, the regas, extra R500. I paid him R700 cash, CashsSend R500 (which is reversed ASAP, as I knew I was scammed. I cannot believe, we all complain, but, who has done anything to stop this ripping off old peopl, pensioners and the uninformed, its crimmanal, shame on us.
0 replies
57 months ago
Internet Connectivity Dropping
We have a package with Telkom SA, it has internet and landline calls included. However, it keeps dropping the Internet connection far too regularly which makes it annoying and besides time-wasting, very frustrating. I would not have this if I was running a business obviously. They have fibre right outside my Complex, but cannot accommodate us. Guess it's time to pack them in and get the fibre guys
0 replies
57 months ago
Paving laid incorrectly
Had a small section (5X10m) outside my sliding door done. A fair deal for a pensioner, however, it's the job that was done that is the issue. When the rains come, it does not drain off correctly, it pools in little pockets, even running up to my foundation wall. The company honored the guarantee after almost a year and was shown with videos what the problem was re drainage direction. A team came through to fix it after briefing them too. Guess they are just not up to the Paving? I Will not call them again, will try to make a plan myself. This is just a heads up. This is just for anyone buying into Pavers
0 replies
64 months ago
Think twice, get the right Emergency group to your call for help
On 30/12/2020, after my wife having had 2 Seizures and not fully recovering it was time to call for emergency help. Now please, I know and admire the work they do off the Bat. I in my stressed-out mind called the suggested service from my Med Card, ER24 Not to get into to much detail about poor correspondence, like they would call when they get to the Gate, SIRENS Blaring! Cut through to the pick up of my wife to stretcher, not bad, but she dis say whow. The 1st responder came 2 mintues later, also blaring, Left all the packing of needles, inserts, rubber gloves all around the room and house. In conclusion, I have had Netcare911 in before, differant class service and attention. I was stressed for help, choose the emergency on my med card, and it turned out I could have called the A side, Netcare911. Lesson learnt, you have been advised.
0 replies
65 months ago
Apalling service from Hippo
Good Day Due to financial constraints we had no option but to downgrade our medical aid membership to a more affordable option. Therefore we had no option but to resign from Bonitas (member # 47100058689) to Disovery. We opted for the Discovery Smart Essential Quoted to us by Justice Leve of Hippo.co.za at R2800 pm as that was all we could aafford He requested 33 years worth of member certificates from us as well as necessary documents to prove our membership. We bent over backwards to accomodate him and were able to give him names of medical aids going as far back as 1969 !!!!!! Please tell me who keeps medical aid membership certificates as far back as 1969? We gave him what we had going back to 2015 and went so far as to give him a sworn affidavit with which medical aids we were on from 1969 onwards. We sent him everything he asked for and more, we even sent him a list of all prescribed medicines for both myself and my wife and submitted final docs first thing on Monday morning. Something that we emphasized was that we must be on Discovery from the 1st January 2021 and that we do not pay a late joiners penalty. Once all documents had been submitted to Justice we followed up with him to ensure that he had received all the documents he had requested. He advised that he would get back to us if needs be. Since then we have not heard anything from him. This morning (2/12/2020) we get a phone call from Hippo (Cindy) advising that all the documents we had provided them with were not sufficient and that if we wanted to join Discovery they could sell us a policy at more than R4000.00 pm. The whole reason for us moving from Bonitas to Discovery was the cost. We are both pensioners living on a very small income. We had a very bad experience from late last year when we resigned from Fedhealth (this we did because Topmed had amalgamated with Fedhealth and we had not received proper notification from them regarding the amalgamation (we had only received a letter from them saying that there was a PROPOSED amalgamation). We started looking for a new medical aid via Hippo again and before we could turn around they had a broker from Cubesquared contacting us (Hansie Kotze) He advised us to go with Medihelp. After we had gone back and forth for more than a month filling a million forms he advised that we go with Bonitas and we opted for Bonsave Essential. He did note submit docs on time and therefore the waiting period was from 1st Feb 202o to 1st May 2020. We had no option but to accept this. My wife was in 2015 diagnosed with myoclonic dystonia which then worsened into epilepsy. Previously she had only had short blackouts but on 6th April 2020 she suffered a full-blown seizure and was admitted Netcare Krugersdorp Emergency Room. We paid for everything upfront. Her epilepsy was declared when we made an application to Bonitas and were told that it would fall under PMB. Well nothing was recognised by Bonitas and we have been fighting to get back what we had paid out - well over R7000.00 - everything seems to have been settled now but it has taken until now with hundreds of phone calls and emails to try and rectify this situation. We have now asked Bonitas to please reinstate us on their Bonesstenial option ((our son is now paying our subscription for us) We are hoping and praying that they agree to our request. If they don't we are left high and dry
56 replies
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5 Star
1 (4.545454545454546%)
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17 (77.27272727272727%)