EN
Enricoh N
Active since Mar 2013
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Faulty Product, No Real Customer Care
I am extremely disappointed in Makro’s handling of a faulty JustSimplified Motorized Treadmill. The unit consistently throws Error E08 and shuts down after 20 to 25 minutes of use, making it unfit for purpose. I followed the official return process and explained clearly how a prolonged return or refund cycle would negatively impact my daily life and work. Despite this, the response I received was a generic copy-paste message that showed no understanding of my complaint and no escalation to management or the supplier. The response even included irrelevant template instructions that did not apply to my case, confirming that my complaint was not properly reviewed. “Customer care” should involve care for the customer as a human being, not just process enforcement. I requested direct supplier engagement and a practical resolution. None was provided. At this point, the treadmill continues to fail, my time is wasted, and Makro has shown no accountability for the products supp**** under their name. I cannot recommend purchasing this product or relying on Makro’s after-sales support if something goes wrong.
56 replies
55 months ago
Business Cancellation Request Not Actioned in 3 Months!
We sent through cancellation letters on Friday, 30 July 2021 9:33 PM as advised by a "Princess" on their support line, she stated her name could be used as a reference. She also advised we could not cancel via phone and had to email. We completed our obligations to cancel. Their estimation is 30 days to action. Very well, then by end August it should have been canceled. We still had to use the modem in August until our new service was set up, so we were willing to pay for THAT month of usage. Since then the service with Telkom has NOT been canceled nor did they provide written feedback as to WHY it was not actioned. And continue to charge us for Additional months where we are NOT even using the data. We sent the cancellation to multiple department emails as well as the stocst@telkom.co.za one. Yet nothing. All we got on Telkom Twitter DM was feedback that the account was not canceled and to send request AGAIN?? So we have and still no feedback. Now we are be charged for September/October. This is a BUSINESS account. We cannot afford any negative impact on our credit ratings. As mentioned, we are will to pay the outstanding for the days the account was in use but in accordance with our initial cancellation request NOTHING more.
0 replies
81 months ago
URGENT COMPLAINT @TELKOM!!! Phone & WiFi not Working!
Number: 0112113102 Address: 1743 Plover Street Lenasia South 1829 Ref: 29531300 aviwe Mother was under assumption that she was upgrading our existing ADSL line Router to a 4G Router. Telkom delivered a Hauwei 4G Router B525 LTE Cat6 with NO SIM CARD & NO PHONE On the system they migrated my account over to LTE or whatever so now the LANDLINE PHONE & WIFI IS NOT WORKING! WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? Priority right now is to get my landline phone & WiFi WORKING TODAY Nothing else is acceptable. My mother, Vannessa Naidu was just at the Telkom Traderoute Mall Branch in Lenasia, Gauteng. She spent the whole morning there. They turned her away due to not having authority on the account. Can someone advise me HOW, just HOW she does NOT have authority/signing powers on the account when this change over from ADSL to LTE was approved/commissioned? By WHO? Huh? Coz it was NOT ME. I did not sign/authorize any change over. WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? No One else could have authorized this change over besides her. She says that she was told this would be an upgrade to our existing wifi router. • She has always had authority. We signed documents & sent them in a long time ago! WHERE are those documents?! • She’s called in multiple MULTIPLE times logging faults & dealing with agents regarding the phone line! • She’s signed up for upgrades WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? SO JUST HOW then do you explain both the Telkom Traderoute Mall Branch & the call centre SALES team telling her that she has NO authority over my Telkom account???! They advised they both have NO record of her authority on the account! Are y’all delusional lunatics??! WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? Y’all have never seen exaggeration to the level of which I play at! If y’all don’t resolve this immediately THIS is what I’m prepared to do: I. HELLO PETER complaint II. Posting on ALL of my social media channels{Twitter, Facebook, Instagram, Google+, Pinterest, LinkedIn,Tumblr} daily about the BAD service of Telkom {mass scheduling} III. Blog Post detailing my horrible experience IV. Emails & Escalations to the Ombudsmen V. Involvement of my SA Influencer Group +20Million views per month collectively. VI. Online & Radio talk show interviews WHO IS GOING TO PAY FOR THE DATA WE'VE HAD TO USE IN THE MEAN TIME? I want reimbur*****t for the Data both my mother & i have had to use as hotspot to our laptops as we both have businesses that function heavily ONLINE. I have not been paying for Telkom for Half my damn life now for this HORRENDOUS service & experience. We want resolution NOW!
0 replies
86 months ago
COMPLAINT - Unacceptable Conduct
Good Day Executive Vice President, Mr Cueto Good Day Latam Airlines Trust all is well. I am writing to you as a concerned follower, fan & mentee to Karabo Mokgoko. And would like to direct your attention to THIS Tweet: https://twitter.com/Karabo_Mokgoko/status/ ********** ********** 86113 My sister and I were treated like we were drug mules by @LATAM_BRA at @ortambo_int !!! Young, black girls can’t afford to travel on their own huh? Words cannot explain how horrific our experience was, I’m angry, I’m tearful, I wanted to cancel the entire trip even. 1:36 AM - 18 Mar 2019 Who You’re dealing with: Karabo is a well-established, credible & verified brand on twitter. With an extremely loyal & protective following base audience. She has informed me that the Only resolution reached was “The lady was suspended and they offered compensation of $***” But What is $*** compensation when compared to her dignity? First they have to address the Nature of why she was put through that process & Then they have to match it with their current official guidelines. If it does not correspond then they need to issue a public statement of apology {on twitter as it is the primary source of complaint} to her & amend their current official guidelines so that it doesn't happen to the Next person. It’s more important for us to see that this does not happen to the next black female traveling on their own. Please ensure prompt & clear feedback is provided in efforts to appropriately resolve this complaint.
0 replies
92 months ago
AUTO-RENEWAL OF CONTRACT WITHOUT CONSENT!!!
I am extremely upset with this Khathu ********** person. He called me on the aforementioned date & I expressly advised that the planet fitness account must be canceled immediately. He advised me to send him an email to that effect. I did & now that I see that you are from the SAME company. Yet none of this was actioned. My contract with planet fitness was ONLY for a year. There was No autorenewal policy discussed with me. It's also a ludicrous & money making scheme to "auto-renew" a client's contract without express consent. If I have to do a statistical survey, I'm sure the majority of the feedback would be that people DO not want their contracts auto renewed without their consent. So no not only has my contract Not been canceled but I'm apparently liable to pay R5000+?!!! Have you all lost your collective minds? Interest on debt is one thing but increasing the amount with more monthly premiums is wholly unacceptable & unjustified. Please note that this experience & injustice will lead me to post about it on all my social media platforms as well as hello peter. It seems I'm not the only one: https://www.complaintsboard.com/complaints/planet-fitness-south-africa-c585581.html In fact, this complaint seems to be EXACTLY in line with my own. I used to work as a complaint specialist for a bank so I know exactly the Power of precedent when there's more than one complaint over a specific issue. I'm happy to find & contact all people with complaints against Planet fitness & form a group to spread the word of this horrible service from this brand. I've included planet fitness cancellations in this email. IF there is a clause in my SIGNED contract about an "Auto-renewal" phase, then I would like it highlighted & sent back to me. Either way as far as I'm concerned I'm only liable & willing to pay for the outstanding amounts Within the year of my sign up. Because I will definitely be taking this up with the Ombudsman Please in ensure to forward this to the relevant managing authorities within your companies for URGENT resolution. Also in case, it hasn't been made abundantly clear by now: CANCEL MY PLANET FITNESS CONTRACT IMMEDIATELY!!!!!!!!!!! ********** 566 Enricoh Alfonzo Naidu
0 replies
94 months ago
Complaint - Unsatisfactory Experience & Service Delivery Failure
Good day CEO/Relevant stakeholder in 24 hours Printing Trust all is well. This mail serves as documentation of our extreme disappoint in the Unsatisfactory Experience & Service Delivery Failure we have endured with your company. The complaints: Unsatisfactory Experience On Friday {13th July 18} at around about 10am, I called in need of an Express service that will allow our cards to be printed by the following Monday {16th July 18} before 11am as we had the Launch day event of our business at that time. The sales agent, Bongani, reassured me that if we sort out payment & design approval early that he could have the cards ready for collection by 9am that Monday morning. Forgive me if I took him by his word on this exceptional delivery turnaround to expect that he would ensure the cards were packaged & ready for collection at 9am. I finalized the design as early as I could well before close of business on Friday with Kamo so I fail to see if the problem was on my end relating to the delay in the cards. On Monday morning around 8am we phoned the receptionist to enquire as to the status of the cards as we were on the way to pick them up, she advised that Bongani was with a client and not in office but that she would find out from him about our cards. Now surely if you knew a client was expecting their cards at 9am that morning, the priority would be to sort out those cards as efficiently and impeccably as possible before their arrival? Or is your next sale more important than retaining the current one? She did not call us back to give feedback. We had to phone in again on the way to find out what’s going on. We even arrived a little after 9am to collect the cards and to our surprise they weren’t even ready! Not to mention that I had my father with me who is a man of little patience especially when it comes to staying on a schedule. He became increasingly frustrated as the minutes droned on without any confirmation as to the delay in the card finalization. The other factor was that we had the food for the event in our car! Now I have no qualms with Bongani or the receptionist as people, they seem quite nice actually but as someone who worked as a complaint specialist for FNB, I take offence at unsatisfactory customer service. There is a rhythm to these things in every industry, whether there’s a fault or not, the resolution is all that matters. We, unfortunately in this case, did not receive an adequate resolution to this unsatisfactory experience. Please refer to below pictures my dad took of the time we left the office vs the mission statement of your company: Look at that! We only left at 10:25am, almost an hour & half away from the assured time! Plus the event starts at 11am! This was also due to the receptionist being unable to find the invoice so that we could pay for the cards while we waited to minimize atleast an inch of the time we had left. WHY couldn’t she find it? We also needed time to go to sandton to pick up a banner for the event. Yes Bongani did advise to go pick up the banner in the mean time BUT my father would not have it, he resolved to wait there for the cards that should have been already been packaged. You can see our annoyance & extreme disappoint now, yes? So IF the time could NOT be met, the sales consultant should have advised us accordingly to ensure our expectations were more adequately aligned with the delivery received. Remember, we could have waited, chosen another company to do our business cards but I advised the CEO to go with Your Company based on the reassurance of the said consultant regarding a 24hr express service. For future reference, the repetition of the phrase” I understand” does little if not anything to calm a disgruntled customer. What would’ve mattered more was a apology & finite reason for the delay while taking responsibility for the situation. Service Delivery Failure If you look at the attached email thread with the Graphic Designer you’ll see that I exceedingly ensured to specify that “Vannessa naidu {cards}: all the writing on both front & back is that shade of purple they chose.” However if you refer to the below image you will see that this requirement was NOT met on Vannessa Naidu’s cards: I even called to ensure that I mentioned that the CEO’s cards needed to have all in that shade of purple our marketing director curated for us. Branding is very important to us! It is imperative that we adhere to the marketing strategy & mission statement we have all planned out to encourage the success of our company. Now I am truly upset that this design requirement was not expressly ensured after I went through the extra leg of calling the designer to mention it. Now we have 500 cards {minus the ones we had no choice but to give to clients at the event who wanted them} that have the wrong coloring! You can see our annoyance & extreme disappoint now, yes? Now I understand that this was by no means a Large order, in the sense of what you’re accustomed to, but that is no excuse for this Unsatisfactory Experience & Service Delivery Failure! Is doesn’t matter if it’s One card or 500 000 cards are ordered, there should be a level of service excellence expressed & maintained between you and the client in all manner of dealings from inception to completion. We have received it at inception but then there was no follow through from your company. Resolution: This section & decision is now left to you. You can be rest assured, at the very least, we want a refund for the above mentioned Incorrectly printed cards. My recommendation is that you resolve to mend this bridge between your company & ours, especially noting the potential business relationship we could mutually benefit from as our companies endeavour to grow & expand. We’re an accounting firm, meaning we potentially deal with an influx of a variety of clients, especially during tax season. Professionals always need business cards & we could have wholeheartedly & enthusiastically recommended you. However that’s all lost if no resolution is reached between us in an efficient & agreeable manner! NB: THIS WAS LOGGED ON HELLO PETER BECAUSE THEY FAILED TO RESPOND OR EVEN ACKNOWLEDGE THE EMAIL COMPLAINT I SENT THREE DAYS AGO!
0 replies
98 months ago
TELKOM HAS NO REGARD FOR IT'S LOYAL CUSTOMERS!!
I am absolutely & unequivocally frustrated with the atrocious disregard of service by telkom! my complaint is that EVERY week or the other we have to log a fault on this line because the internet browsing speed slows. The download speeds work fine but its the browsing that always lags. sometimes at off peak hours even. My complaint is that we can't be logging faults this much & no resolution in sight. I work from home & last night I had to stay up until 5am JUST to finish work for my clients. That is unacceptable & not productive at all. The technician has climbed up polls & changed out lines. I've taken my modem to the store & nothing was found wrong. So I have done MY PART as a customer to help resolve this & it hasn't. So I'M BEYOND infuriated now & going to blast this ALL over social media. I have 5 million views on my facebook page, 2 million on my twitter & atleast +200k pageviews on my blog per month! This has gone on long enough & telkom needs to be held accountable for service. Furthermore I worked in complaints resolution so you have no idea how ridiculous I find your complaints procedure via the call centre. I spoke to a supervisor under this Reference: 257brk040418 pull the call and LISTEN. When I worked in complaints & made SURE to resolve a clients complaint by building relationships with my superiors so when I needed something escalated I knew who to email, who to talk to. Instead your employees seem to have a defeatest mentality that there is NO WAY to help me further. I need this taken up with the managers & executives of telkom. I need proper feedback & assistance with STABILIZING my line. One fault a month I can accept but atleast 4 a month is UNACCEPTABLE! I want a COMPETENT and executive member of telkom to contact me or else this will only escalated on social media. can you IMAGINE at the very BARE minimum 2 HUNDRED THOUSAND around the World not just Africa reading about how terrible TELKOM is? Can You? Read and comprehend my complaint and then get back to me ASAP. That is a direct & unstoppable threat. I've been a loyal client for 8 long years to the value of atleast 67k I DESERVE this resolution and respect as YOUR customer telkom! my line number is: ********** 102 email: ********** my social media handles are @alfonzowords
53 replies
103 months ago
Atrocious Patient Care at Lenmed Private Hospital
First, UNDERSTAND that I have an almost ******ous intent towards the health care my MOTHER was given today. Second, understand that is my MOTHER. There is nothing and no god that will save anyone retribution from my wrath should she be wronged in anyway imaginable. My mom was convulsing and in severe pain this morning so I took her to our family doctor of years and years. He immediately said she needs hospital treatment and wrote out a script stating that. The thinking was that this would streamline the process and she would be admitted immediately while bypassing the casualty drama. HOWEVER, upon arrival we were referred to the casualty ward. Mom was checked out by a nurse in a tiny room to the corner then taken to the casualty beds to be further checked out while I filled out her details at the desk. Although she'd come to lenmed plenty of times in the past, I couldn't fathom WHY another file needed to be opened. My father and I argued that this now would be charged as a "day to day" on our medical aid plus the "day to day" charge from our family doctor. SO basically the family doctor visit was pointless?? NONE of the staff, including the aged supervisors there, could answer the question reassuringly nor solve the query. Then apparently at some point the staff lost the copies of my fathers ID/med card in the file! That's beyond dangerous and irresponsible. My dad and I left my mum with a male nurse thinking she'd be taken care of. YET on my arrival this afternoon my dad tells me that not only was she not taken care of, she was LEFT to sit in a despicable chair not BED to wait for some silly blood test?!!!! ANYONE with two eyes and a brain could SEE she was falling over and in pain, on the verge of unconsciousness. But the priority was blood tests? instead of comfort, safety and health??? These are my questions: WHY would we bring her to a private hospital for public treatment? Why are you a private hospital if this is the treatment level you offer? Why did you build substantial new wings to the hospital if not for above average care and facilities? Where is the efficiency? Where is the "patient first" treatment? Why couldn't anyone just answer us clearly on the process for getting her admitted?? Coz then we would have followed that process to the T. Instead no one gave us a clear answer so we followed the casualty "process" if you can call it that. Why did we have to open a new file when she'd been there already? NOW for my outrage: I arrived with my mum around 9am. She was in the casualty bed at around 10 when I left. My dad then tells me that she wasn't even in her own room and a comfortable bed by 2:30pm. That's a ****** +-3hour gap of her suffering you are ENTIRELY responsible for! Do you know what a gut wrenching feeling it is to see your mother in severe pain and then find out that the people you left her with totally ignored and mistreated her? Do you understand that level of disgrace you feel as a son for leaving her to be treated like some forgotten broken toy that no one wants to fix or look at??? Because I do and let me assure you it has rejuvenated every anger bone in my body. WHY was my mother seated instead of bedded immediately? I can understand if she hurt her hand or only needed minor healing then the waiting for blood tests might be fine but in her case of pain and discomfort it was entirely horrible to make her wait in a seat for that long. I have a pretty substantial online following. I have been on hiatus but this is definitely the kind of injustice to come out of retirement for. My blog alone boasts an AVERAGE of 200 000 pageviews per month. Just imagine 200 000 people seeing that headline "Atrocious Patient Care at Lenmed Private Hospital" every single month... Imagine that kind of negative press let alone my other social media platforms. I swear to all the gods that I will not let this go if only to ENSURE that this never happens to anyone's mother again. So UNDERSTAND that the entirety of my complaint today is my anger at the mistreatment of my mother at your hospital and me holding you accountable for this injustice. My dad came back enraged and said he spoke to Colin at the office who requested email form of the complaint. A complaint email is not enough. I have logged this on hello peter, the website, via email to relevant parties & will do so on my various social platforms until this is answered for accordingly and resolved appropriately. Executive action required. >>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<< My mother is a goddess of creation and she is owed a SINCEREly deep apology. >>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< You can reach us at these numbers in order of reachability ********** ********** 113 ********** 973 ********** 531566 ********** (now the common excuse of "unable to reach you" is removed from the equation, you have ALL the means to communicate on behalf of the hospital) Regards, Enricoh Alfonzo Twitter: @Alfonzowords Instagram: @Alfonzowords Website: Alfonzo Words Facebook: Alfonzo Words
61 replies
104 months ago
Cancellation of contract & unwarranted fees
My start with planet fitness was great but the subsequent account & billings transactions have left me utterly disappointed. First they debited an extra +700 and then claimed it was for "maintenance" fees?! which is ridiculous because that should covered in the monthly fee which is substantial in the accrual of all members paying. Yet here I was subjected to an arbitrary fee that is baseless and unwarranted. The consultant I called couldn't even give me a reasonable explanation for the fee. You don't see Virgin Active charging their clients this bull**** fee. They know it would only aggravate they beloved clients. Had I known expressly in the beginning, I would have never signed up and went to a gym that didn't chase it's members away with extra fees that could ***** up their financial planning for the month. 700 is alot to debit from someone. THEN on top of all this when I wanted to cancel my contract immediately they said I would have to pay some fee to do that!!! ***! unacceptable. I am currently unemployed and do not have the funds to continue with the contract but my main reason for cancelling is the account & billings nonsense I've been subjected to. I may be unemployed but my social media imprint is Substantial. My blog gets 200 000, yes thousand views a month on average. Imagine that kind of negative publicity should I wish to publish my experience with PLANET FITNESS there. So consider my horrible experience and above words. I would like my contract CANCELLED immediately with no more debits from this day forward and the 700 charged for that ridiculous maintenance fee refunded.
0 replies
108 months ago
Absolutely Atrocious Customer SERVICE!
<p>Booking Ref: 4vvbq2j</p> <p>On the 29th of April 2017, I checked in online & got all the way to the boarding gate (happy that it made things so much easier & less queues) but when I got there the lady tells me I can't enter because the name on my boarding pass doesn’t match my driver’s license. </p> <p>name on boarding pass: Enricoh Alfonzo</p> <p>name on drivers: Enricoh Alfonzo Naidu/ EA Naidu</p> <p>For this RIDICOLOUS difference she said I would have to go change my name and there would be a fee??!! ***. </p> <p>the only reason the my full name wasn’t entered was due to the AutoFill complete on Google chrome. it didn’t have enough space for my surname. This was an honest mistake & could’ve happened to ANYONE. I arrived an hour before my flight.</p> <p>Part1>> So I had to race ALL the way to the customer service desk. Upon arrival I was greeted with the most unhelpful consultant I've ever encountered in my life. I explained my dilemma & they didn't even make an effort for a calming resolution. instead they treated me as if it was ALL my fault for the name error & not a mistake at all. Furthermore the team leader/super visor on staff that day barely acknowledged the urgency of my case. All she stated was that I would have to pay for the name change or miss my flight and then disappeared into the back room like some coward. I didn’t have my bank card with me so I asked if EFT could be done, they made no exception. I had to run down to the ATM & ewallet myself money. by the time I got back the flight had taken off & that was that. no alternative resolution, no addressing this inconvenience not even a damn SORRY! </p> <p>I use to be a complaints specialist, often dealing with complaints directly from the CEO. You best believe I ensured customer satisfaction Every single time, my many awards & plaques attest to that. So understand me when I say I know the correct complaint handling etiquette when I see it. And this was the most atrocious display of it I have ever encountered in my life. The consultant was both uninterested and unhelpful while the super visor was disrespectful & lazy. Seriously, this is the first line of interaction to your company???!!</p> <p>I am furthermore aggrieved because I logged all of this on your Twitter Account DM that very same day. AND since then no resolution has been reached. I gave them all my contact details and email address but not extensive attempt to contact me has been made!</p> <p>I then had to book a flight with a different airline that cost THREE times the amount I paid for this ticket.</p> <p>Part2>>> 400 bucks for a F###ing name change?!!! what? Am I paying for special ink that you're not even printing out? <br /> Regardless of whether this is some rule that all airlines must follow that charge is beyond beyond unacceptable. If again that charge applies to ALL airlines then & ONLY then will I lay my complaint to the relevant parties necessary. I also want that fee broken down so that it explains WHY R400 is charged to type on a computer a correct name & email a pdf. Yeah that sounds REAL expensive admin work(sarcastic tone)</p> <p> </p> <p>Now for the Threat>>> This is why I treated EVERY complaint that came across my desk as priority ONE because I never KNEW who that person was complaining. It could always be someone with HUGE influence that could cause a whole lot of negative press. </p> <p>Be sure to check out my blog: http://alfonzowords.blogspot.co.za/</p> <p>which sees 200 000 page views per month. That's both local & international viewers.</p> <p>think about that for a minute.</p> <p>JUST Imagine me posting a blog post Titled: DO NOT FLY MANGO AIRLINES & the type of negative press that would cause for your airline. <br /> This is excluded from my extensive reach on other Social Media Platforms. Be sure to check out my Twitter & Instagram accounts under the handle "Alfonzowords"</p> <p>My twitter account has recently been trending in south Africa & my insta posts are getting on average 1000 likes & 30+ comments per post. and don't even get me started on Facebook, pinterest & tumblr. </p> <p> </p> <p>Now that my REACH has been established. Let me assure you that should my complaint NOT be resolved in an adequate and appropriate manner. I will use the FULL reach of my social media influence to bury Mango Airlines in negative press. </p> <p> </p> <p>SO in conclusion:</p> <p>Part 1>> I would like the ticket under Booking Ref: 4vvbq2j to be refunded to me & understanding that I had to pay 3 times the ticket price to book another flight that day. The horrible inconvenience & feeling your consultants left me with. A written apology from that supervisor for her horrible complaint handling etiquette & to ensure that she won't treat the next client like that.</p> <p>Part 1>>> I would like a breakdown of why the name change of a boarding pass is so much at R400. You may advise here if this charge level applies to all airlines. </p> <p> </p> <p>Please note I will be ********** as well.</p> <p> </p> <p>Regards</p> <p>Enricoh Alfonzo</p> <p>email: ********** <p>cell: ********** 566</p> <p>Alt cell: ********** 588</p> <p>home: ********** 102</p> <p>business: ********** 504</p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
10 (76.92307692307692%)