LA
LATAM Airlines
Unclaimed Business
LA
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About LATAM Airlines
LATAM Airlines has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked LATAM Airlines across 17 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCV
Colleen V
1 reviews | Active since Jan 2020
8 Nov 2025, 10:43
LATAM - Extremely poor service on a lost item
We have just returned from South America. Over a 6-week period, we had 17 flights with LATAM with total cost approximately R150 000.00. On our way back to South Africa, we accidentally left a rolled-up painting at the A6 departure gate at Quito International. We were disembarking at Lima for our connecting flight to Sao Paulo when we realised this. As we entered the terminal building at Lima, we asked a person at the LATAM desk to contact LATAM in Quito Airport to ask someone to look for our painting in the gate area. She would not help. Our travel agent in South Africa contacted the LATAM office in Johannesburg. They would not help either. It is impossible that neither of these entities could immediately contact LATAM Ecuador in Quito Airport to get someone to go and have a look. There are hundreds of LATAM flights departing from Quito every day so I am pretty convinced that LATAM ground staff personnel would have walked right past gate A6, if not even used the same gate again. Because I reported the loss so soon, if the above agents had bothered to help, a Quito LATAM staff member would most likely have found the painting before the area was even cleaned. Our travel agent also mailed Quito Airport about it but no-one has got back to her as to whether our painting has been handed in to "Lost and Found" or not. She has also followed up to no avail. Very unhappy client
Helpful (0)
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Colleen V
1 reviews | Active since Jan 2020
8 Nov 2025, 10:43
LATAM - Extremely poor service on a lost item
We have just returned from South America. Over a 6-week period, we had 17 flights with LATAM with total cost approximately R150 000.00. On our way back to South Africa, we accidentally left a rolled-up painting at the A6 departure gate at Quito International. We were disembarking at Lima for our connecting flight to Sao Paulo when we realised this. As we entered the terminal building at Lima, we asked a person at the LATAM desk to contact LATAM in Quito Airport to ask someone to look for our painting in the gate area. She would not help. Our travel agent in South Africa contacted the LATAM office in Johannesburg. They would not help either. It is impossible that neither of these entities could immediately contact LATAM Ecuador in Quito Airport to get someone to go and have a look. There are hundreds of LATAM flights departing from Quito every day so I am pretty convinced that LATAM ground staff personnel would have walked right past gate A6, if not even used the same gate again. Because I reported the loss so soon, if the above agents had bothered to help, a Quito LATAM staff member would most likely have found the painting before the area was even cleaned. Our travel agent also mailed Quito Airport about it but no-one has got back to her as to whether our painting has been handed in to "Lost and Found" or not. She has also followed up to no avail. Very unhappy client
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Replies (0)NS
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Neil S
1 reviews | Active since Jan 2020
20 Jul 2021, 15:14
Waiting for refund more than 3 months
The worst ever service from Latam Airlines. Booked a flight to Rio in March 2020, Covid happened, and All flights was placed on hold. The requested a refund in March 2021 and been waiting for more than 3 months to have refund paid out. Call centre is unhelpful and keeps promising the refund will be don3, but nothing happens, will not Recommend anyone to book a flight with them to South America or make use of them for connecting flights.
Helpful (0)
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Neil S
1 reviews | Active since Jan 2020
20 Jul 2021, 15:14
Waiting for refund more than 3 months
The worst ever service from Latam Airlines. Booked a flight to Rio in March 2020, Covid happened, and All flights was placed on hold. The requested a refund in March 2021 and been waiting for more than 3 months to have refund paid out. Call centre is unhelpful and keeps promising the refund will be don3, but nothing happens, will not Recommend anyone to book a flight with them to South America or make use of them for connecting flights.
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Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
20 Mar 2020, 15:52
Bad after sale service
I purchased a ticket from Latam for Johannesburg to Sao Paulo, paid in excess of R12K. As a result of the corona scare, I cancelled a week ago. They will only refund me 100 euros, which is about R1800.00!! They should have been more flexible in the current situation. Real BAD customer service!
Helpful (0)
|Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
20 Mar 2020, 15:52
Bad after sale service
I purchased a ticket from Latam for Johannesburg to Sao Paulo, paid in excess of R12K. As a result of the corona scare, I cancelled a week ago. They will only refund me 100 euros, which is about R1800.00!! They should have been more flexible in the current situation. Real BAD customer service!
0
Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
14 Mar 2020, 14:14
Useless Latam airlines
I have bought a ticket to travel to Brazil. With the corona virus scare, I have decided it's safer not to travel. I sent an email to Latam to inquire if a refund, or even a part refund might be possible. They have, however, not even had the decency to reply. Now I'm stuck with a ticket I cannot use.
Helpful (0)
|Replies (0)JL
Johan L
1 reviews | Active since Jan 2020
14 Mar 2020, 14:14
Useless Latam airlines
I have bought a ticket to travel to Brazil. With the corona virus scare, I have decided it's safer not to travel. I sent an email to Latam to inquire if a refund, or even a part refund might be possible. They have, however, not even had the decency to reply. Now I'm stuck with a ticket I cannot use.
0
Replies (0)AP
ARIEL P
1 reviews | Active since Jan 2020
15 Feb 2020, 14:02
THE SYSTEM DELETED MY SEAT PLEASE HELP !!
Paid extra money to choose a seat and 48 hs before the flight, the system deletes the seat allocation and the call centre couldn't help me eithed. I have a medical condition and thats why i paid extra money to get a seat. Please help
Helpful (0)
|Replies (0)AP
ARIEL P
1 reviews | Active since Jan 2020
15 Feb 2020, 14:02
THE SYSTEM DELETED MY SEAT PLEASE HELP !!
Paid extra money to choose a seat and 48 hs before the flight, the system deletes the seat allocation and the call centre couldn't help me eithed. I have a medical condition and thats why i paid extra money to get a seat. Please help
0
Replies (0)NC
Natalie C
1 reviews | Active since Jan 2020
15 Jul 2019, 21:38
Latam cancelled my return flight
Latam cancelled my international return flight from Rio to Johannesburg leaving me stranded with no warning. I had several tickets all with Latam in the past two weeks and was not prepared to beturbed away today. I would not recommend this airline going forward especially after bookimg all the tickets with them. Their helpddesk has not responded timeously and I feel both frustrated and ripped off.
Helpful (0)
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Natalie C
1 reviews | Active since Jan 2020
15 Jul 2019, 21:38
Latam cancelled my return flight
Latam cancelled my international return flight from Rio to Johannesburg leaving me stranded with no warning. I had several tickets all with Latam in the past two weeks and was not prepared to beturbed away today. I would not recommend this airline going forward especially after bookimg all the tickets with them. Their helpddesk has not responded timeously and I feel both frustrated and ripped off.
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Replies (0)