CD
Colleen V
Active since Apr 2016
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
LATAM - Extremely poor service on a lost item
We have just returned from South America. Over a 6-week period, we had 17 flights with LATAM with total cost approximately R150 000.00. On our way back to South Africa, we accidentally left a rolled-up painting at the A6 departure gate at Quito International. We were disembarking at Lima for our connecting flight to Sao Paulo when we realised this. As we entered the terminal building at Lima, we asked a person at the LATAM desk to contact LATAM in Quito Airport to ask someone to look for our painting in the gate area. She would not help. Our travel agent in South Africa contacted the LATAM office in Johannesburg. They would not help either. It is impossible that neither of these entities could immediately contact LATAM Ecuador in Quito Airport to get someone to go and have a look. There are hundreds of LATAM flights departing from Quito every day so I am pretty convinced that LATAM ground staff personnel would have walked right past gate A6, if not even used the same gate again. Because I reported the loss so soon, if the above agents had bothered to help, a Quito LATAM staff member would most likely have found the painting before the area was even cleaned. Our travel agent also mailed Quito Airport about it but no-one has got back to her as to whether our painting has been handed in to "Lost and Found" or not. She has also followed up to no avail. Very unhappy client
0 replies
7 months ago
Still Blocked from Internet Banking for days despite having phoned THREE times
I have not been able to do a once-off payment from my internet banking platform for over a week due to ***** initiating a block. I phoned ***** division as instructed by the message on Wed 03 Sep. I was told the problem would be solved within about an hour or so. The problem was still not resolved by Friday morning 05 September so I phoned again and was given the same message AND was told by the person in the call centre that she would phone me once she had been in contact with the relevant department. No telephone call so I phoned again on Friday afternoon 05 September at abouit 16h00. The person in the call centre promised he would phone me by 18h00 but no such phone call. I tried to do an once-off payment this morning but am still blocked. So Standard Bank seems quite happy for me not to be able to make a payment for over 3 days. Can someone in the ***** division who does their work properly please contact me?
106 replies
21 months ago
Very Poor Service
I have been trying to get documentation from Discovery Insure since 09 July. 21 day's later and still no luck. I have been in communication with 4 people who also do not revert to me when asked to. They blame the finance department but will not give me a person to contact in the department. Clearly this department hides their inefficiency behind the call centre. We have been with Discovery Health since 2002 and have never had any issues. We moved over to Discovery Insure recently but this has been very disappointing. They are happy to take our premiums but cannot do a simple task like I am requesting.
224 replies
68 months ago
Awful service for Amanzi Trails
I had technical issues relating to the migration of my VOIP number to the new platform. On 27 July I spoke to a technical agent who sorted my problem out. I asked him to ask Sales to send me a portage from for my Telkom landline number and also to query other information that Sales had given me which I was now being told was incorrect. On 03 Aug, no response so I log an online query. It is only read on 11 Aug. On 14 Aug I add to the same query stating incredulity at the fact that I still have not received my form or phone call. Today on 02 Sep I log in and see that my query has been closed! All the details and a number to contact me on appear there. We have been with Mweb for years and years and I am wondering if they want me to find an alternate provider. Because this is just unacceptable.
0 replies
88 months ago
Still no MTN contract 6 months after applying
Our business has had a contract with MTN since March 2008. In June 2018 I tried to add a small additional data contract on. I still do not have this contract. As I understand, Transunion is rejecting the application from MTN. When my accountant followed this up, it seemed that Transunion's additional approval in 2008 was based on the incorrect company which has a similar name to ours. Subsequent to us taking the contract out, this company's paperwork is not in order any more so Transunion did not clear MTN's application on our behalf. I explained this to the agent at MTN N1 City. On 17 October I sent him our CC documents which clearly show that Transunion was using the incorrect CC number. When I had not heard anything by early December I went in to the store only to be told by the MTN agent that Transunion is still not accepting it. I asked them if they have not heard of a telephone. They said "there is nothing they can do - it is the system". As far as I am concerned, they can pick up a telephone and speak to a person at Transunion to solve the problem. So the long and the short of it is that I asked for an additional contract in July 2018 and am still waiting as of 8 January 2019. I have at least 4 emails to the agent over the course of these 6 months that were not responded to. MTN, would you like me to change my service provider? Colleen ********** until 9 January ********** thereafter
210 replies
112 months ago
No ADSL line for a business for 3½ working days
<p>Our internet went down last Wednesday 1 February between 11h30 and 12h30. Upon contacting Mweb with whom we have our contract, I was told that the problem lies with Telkom and that it would take 7-10 working days for the technical problem to be solved.</p> <p>With no feedback from MWeb, I phoned them this morning again (Monday 6 Feb), only to be told that it appears that there is an administrative error and not a technial error on the part of Telkom.</p> <p>If it is as easy to "flick a switch" to disconnect our line, why is it not as easy to connect us again? Or does Telkom feel that a business should not have internet connection for what is now 3 and a half working days. Who is going to refund the days for which we had not internet connection and who is going to refund the money that had to be spent on purchasing data to use the a cell phone network?</p>
56 replies
122 months ago
Unbelievably bad service
A fault with a business landline was logged on 13 April. As of 20 April no result. This is after:<br> - 7 phone calls to 10210<br> - complaint at Telkom Direct Canal Walk<br> <br> Promises by service consultants to be contacted by 3 managers: Eric, Portia and Busisiwe. I am still waiting for these managers to contact me.<br> <br> After having been told on Friday 15 April that a technician had been assigned to the fault and that the fault had been escalated, I was told on Monday 18 April in the afternoon (after having phoned in the morning too) that no technician had been assigned and no fault escalated on the Friday. <br> <br> My next fight is for credit to my bill as I will be charged for a service that had not been supplied.<br> <br> For a company who is trying to compete with cellular networks, what poor service.<br> <br>
75 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)