JL
Johan L
Active since Jun 2012
23
Reviews
0
Industries
Reviews
23 reviews48 months ago
Useless service
A week ago I went to Vodacom in Cresta, upper level. I bought a Huawei, Nova Y9a. I made it very clear from the beginning, that since I have an injury, I have to make use of Uber often. Only later did I discover that this model doesn't support Uber. I've been back 4 times now, and nothing has been resolved. They should either cancel the new contract, or replace it with a model that I can use.
148 replies
49 months ago
Greta work from Montando
I wanted to purchase a jacket at my local Cresta Woolworths store, but they didn't have my size. They were also unable to source the item from another branch. Out of desperation I phoned Customer care, and just by luck I spoke to Montando. She managed to locate the jacket in a branch in Pretoria, right size and color and organize with an assistant there to keep it for me. Next day I sent a courier to pick it up. Excellent work, many phone calls along the way.
0 replies
53 months ago
Air ticket scam
I bought a ticket with Singapore Airlines to ****et. After Thailand closed its borders to South Africa, I had to cancel my ticket. I took out insurance for this eventuality, and am supposed to get a voucher to the value of 90% of the ticket. I received an email from an outfit called Mytrip confirming that the voucher will be issued within 7 days, on 24 October. Despite repeated attempts to contact them, I had no success. Still no voucher.
0 replies
56 months ago
Great service from Mr Vershlin Moodley
I recently lodged a claim with Auto & General. It was done professionally, smoothly and without hassles.
53 replies
56 months ago
Selling a service which doesn't exist, together with bad customer service
I recently traveled to Zanzibar with Kenya Airways on a business class ticket. Within 2 days the 2 hour layover in Nairobi on the return flight changed to 8 hours! Also, the "business class" is anything but. It is Premier economy, which they sell as Business class. On the return flight, it turned from bad to worse. About 2 hours before taking off from Nairobi, I was abruptly downgraded to economy class with no explanation. The original reason was a last minute aircraft change, with 8 passengers being downgraded. That turned out to be one big fat lie. There was no change of aircraft, and I was the only passenger being downgraded for no apparent reason
0 replies
59 months ago
Great service from Muimeledi Rambuda at Discovery Insure
Recently I lodged a claim for repairs on my car. Their service was really excellent
53 replies
64 months ago
Useless service
I have been without internet and wifi for 5 days, and despite repeated phone calls, nothing has been solved. I even offered to pay for a technician to come to my house , but nothing happened. Their lack of service is staggering. Needless to say, I will move to another service provided asap.
56 replies
65 months ago
bad customer service
A few days ago I enquired about certain benefits that Standard bank offers via their TV ads, as well as their newsletters. According to their call center all those offers are in fact scams. Standard bank responded to my post with a useless, non sensical generic reply. Very clearly nobody made an effort to even glance at my post.
56 replies
66 months ago
Call center ill informed
According to Standard Bank TV ad, receive R500 back if you make an online transaction of R5000. I also received a newsletter in which they offer up to 35% discounts on Emirates flights, as well as 5% off on hotel reservations made via booking.com. I phoned, first the credit card division, since this is where I made the online transaction. The lady I spoke to were completely clueless. She then transferred me to another gentleman, who also had no idea what I was talking about, and insisted that the newsletter which offers discounts on certain items, was definitely a scam
56 replies
70 months ago
Bad customer service
About a week ago, Virgin Active members received emails, creating the impression that we will all be welcomed back when the gyms eventually open again. There are, however, persistent rumors that nobody over the age of 59 will be allowed back. I sent them an email, to the email address provided, to check whether this is in fact true. They did not have the decency to reply to my mail. Everybody, and I mean everybody, need exercise to remain healthy. If the rumors are true, then their policy is indeed immoral and despicable.
0 replies
Review Distribution
5 Star
4 (17.391304347826086%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.695652173913043%)
1 Star
17 (73.91304347826087%)