MS
Michael S
Active since Mar 2013
19
Reviews
0
Industries
Reviews
19 reviews112 months ago
Consultant doesn't listen!
<p>On 29/1/2017 at approximately 16.00 hrs, I contacted DSTV Johannesburg, asking that my holiday card be activated. I specifically asked that it be de-activated at mid-night on Saturday 4/2/2017. The consultant asked if I wanted it activated for 6 days, and I replied yes, provided my de-activate date and time was included. The card was de-activated on 4/2/2017, at 6.00 hours. I got service for 5 days and 14 hours, not 6 days. On a previous occassion, DSTV did not de-activate on the agreed date, and only after disputing this with them, did they check their records and credit me. What poor service!!</p>
112 replies
112 months ago
Outsurance has opted out of replying!
<p>On 22/1/2017, I emailed Outsurance requesting that a risk analysis be done, following their rerate notification which increased my premiums by 30%. This followed last years floods which caused considerable damage to my Durban home. However, they also increased the premiums on a house outside of the Durban one by 50% (contents) and 11% (buildings). No damage was incurred at this house. I was informed by the smug consultant that this is how short term insurance works. He stated that I had in 17 years, 11 months and 3 weeks paid R270 000 in premiums (excluding interest they earned) and had now claimed R440 000. The fact that for nearly 18 years, I had claimed probably less than R50 000 has no bearing on the matter. Outsurance, your silence is most telling. What are you trying to hide?</p>
112 replies
116 months ago
Like having your own personal lifesaver
<p>My home in Durban was severely damaged by the floods in July 2016. My insurance company appointed Schoeman's to do the restoration work. From day one they were professional and the workers used very s****ed to handle the various problems encountered. Nothing was too much trouble, and today I have my home back to what it was before the floods. Ben Marx and his team went beyond the call of duty making things right, and I cannot praise them enough.</p>
0 replies
117 months ago
Many, many miles beyond fantastic service.
<p>Our home took a severe battering during the recent heavy floods in Durban. Our homeowners contact is Stephan De Beer, and the understanding, reaction time and empathy from him is incredible. He always responds, having heard your problem, and gets the necessary people into action to get things sorted out. Whilst we have some way to go, the professional attitude of Stephan is amazing. I'm not a fan of Outsurance's use of the word awesome, but Stephan De Beer is right up there!!</p>
53 replies
123 months ago
Why does CellC have a contact us on their web page
I contacted CellC via their web page but got no response. Why do they have a contact us if they don't respond? My March 2016 account suddenly has a new charge under call charges! This is a charge for smart data internet for R 23.46, and then to add insult to injury, they tack on R 1.50 for remaining charges. I never agreed to anything called smart data internet, and what is a remaining charge? When will CellC stop trying to cheat their customers?
75 replies
125 months ago
Outsurance - outdated, outmoded out of touch.
Handling all its business telephonically helps who? On Wednesday 13 January 2016 I called Outsurance and spoke to Celeste. After half an hour she claimed to have changed three of the four things I wanted updated. When she sent the new facility document only one was changed. We agree that I would send a list of specified items and this would then likewise be updated. On Thursday I got a call from Andre saying I had asked to be called. I said I had not, but had emailed Outsurance confirming everything I had told Celeste. He said they couldn't change things via email, so we started the process again. When he got to changing the vehicle from outside to in a locked garage, he said he had to check something and I don't know if he put me on hold or rang off, but I hung on until I had to go out. I then received an sms saying they had tried to contact me, but to no avail, and that my policy remained unchanged. If Outsurance consultants can't do thing correctly over the phone, why when I can transfer a million rand by email, can't Outsurance HELP their clients, and do things via email. This way there can be no mistaking what was meant.
0 replies
125 months ago
Requested more information, then no response
Following my report on Hello Peter, I received responses from IBSupport, plus the person listed above. I responded to Olla Letsoalo with the information required, plus sent a follow up email, but to date, nothing. If Standard Bank cannot supply what it's customers want, then it should close down. They are becoming like the government who just stops sending you things (like your licence renewal form), and you have to spend hours trying to get that which you are entitled to.
75 replies
125 months ago
Standard Bank - Moving Nowhere
During 2015 Standard Bank suggested I have my statements emailed to me. I went online and completed the forms to have this done, but I never got any statements. On follow up I finally got one for November, but was missing earlier statements. I asked for these, as well as my credit card statements, which just stopped coming. I also asked that internet banking support rectify my online accounts as whilst I could transfer into my credit card from my current account, I couldn't open the credit card account to look at the statement online. After repeated requests I got an email from the above saying my statement was attached. Nothing was attached, nor were the other issues attended to.
75 replies
128 months ago
Decoder not paid for but already faulty
In December 2013, we accepted an offer to upgrade to the DSTV Explora, paying for it over 24 months. Today, 6 October 2015, the hard drive has packed up. The replacement costs R600, so after 22 months with the original not yet paid for, I must outlay a further R600. The big hype on DSTV that you can record whenever you want and watch later goes out the window, as all my recordings are lost. I then get offered insurance at R35 per month for just such an event, or theft or fire. I'm already insured for the latter two, so if I took the insurance and my decoder packed up every 22 months, I would be paying R770 for a R600 replacement. I think Multichoice are supplying us with inferior equipment and the further milking us on the insurance.
75 replies
128 months ago
Problem finally solved
After months of trying to resolve an account problem, I was called by Mpho, who explained everything and solved my problem. Thanks Mpho.
75 replies
Review Distribution
5 Star
5 (26.31578947368421%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (63.1578947368421%)
1 Star
2 (10.526315789473685%)