JG
Jeanne-Mari Gerber
Active since Mar 2013
13
Reviews
0
Industries
Reviews
13 reviews21 months ago
Wrong items send.
I ordered a gaming headset for a birthday present, and they send me a nail oven, cable ties and a random cable. Now it needs to be "investigated" and I'm a birthday present short.
0 replies
23 months ago
Ridiculously bad customer service
From terrible customer service whilst I had a contract (double debits, signal issues, etc etc), to you now harassing me with emails and sms'e about me owing R200 - for what? My account was canceled and router returned last year - I don't owe you anything. FYI by telling me my credit card has expired and I need to update it - no way that will be happening - it will just be an easy way for you to ***** money from me. I have rep**** to a few of your "outstanding amount" emails, requesting proper documentation showing WHERE I owe it - no response. I'm not blindly paying money.
321 replies
23 months ago
Great service
Great service. Placed and paid for my order Monday, and received everything in good order by Wednesday morning. Charles assisted me through the whole process. I will definitely recommend and buy from them again.
0 replies
31 months ago
Bunch of *******!! No customer service!!
Wish I could give a zero out 5 rating! For the 3rd time since joining Supersonic in 2021, I was double debited for September. I have reached out to the agents on FB and logged numerous tickets, but it still hasn't been sorted out! And yesterday I get an invoice for October. I was told by Mthetho Mdinwa on email that my refund will be processed and I should send my banking details. This was on 05/09/2023 and all my follow up emails have been ignored. I have spoken to numerous of the "agents" via fb messenger, who are utterly useless as they can't give you a straight answer. Last agent I spoke with was Patricia Mabiletsa, I was told it was an outstanding balance from JANUARY 2022, which was due to me reversing the debit order. Thankfully I have all the previous ticket numbers and proof that it was paid, also due to a double debit in December 2021. I have sent all proof to her on email (bank statements, ticket numbers and emails) and seems like she doesn't know how to read bank statements, as she continued tell me I owe Supersonic the money and refund will not be done. She would have gotton a billing agent to contact me on 26/09/2023 and still waiting for that. Its been billing, account and connection issues since they day I made the first payment to confirm my order. Seems like I'll be logging my cancelation today and blocking Supersonic on my banking profile.
393 replies
44 months ago
2 weeks to deliver in stock items
Placed an order on 27 August. All items were in stock according to the app. ETA provided was 5 September. Checked the tracking on the order on the 5th of September, and it changed to 12 September. No explanation, all items still in stock according to the app. HOW DOES IT TAKE YOU 2 WEEKS TO DELIVER AN ORDER WHERE ALL ITEMS ARE IN STOCK????? Sent in an enquiry on the website, Luke.A said he was following up with the warehouse, which was 2 days ago and now I'm being ignored.
0 replies
51 months ago
No Customer Service
This is the 3rd review I'm posting. This company just keeps on amazing me with how NON EXISTANT their customer service is. No on can give you straight answers, and the keep on trying to steal my money by double debiting my account each month. I have an outstanding ticket from September last year regarding a credit, that no one can tell me what is going on with. Second ticket was for when I was double debited in December, and after not getting anywhere with getting my money back, I asked them to allocate as January payment. January I was double debited again, thankfully I was able to reverse it, and now February (this morning), I was double debited AGAIN!! Utterly disgusted with this ISP. Warning EVERYONE to stay far away from Supersonic!! Oh thank goodness the "6 month contract cool down" clause has passed now, as I will be shopping around for a new ISP!
159 replies
53 months ago
Double Debited
3rd Bad Review from me. I have been double debited and your landline keeps me on hold!!!!!!
265 replies
54 months ago
WORST CUSTOMER SERVICE!!!!!
Been waiting since the 15th of September for a refund because my services did not work for 2 weeks due to a fault on Supersonic's side. I have been following up daily with their agents via FB, as this is the only way I can ever get a reply. Only response is "no feedback as yet" SORT OUT YOUR CUSTOMER SERVICE!!!! I want my money!!!!!
424 replies
56 months ago
Worst Service Ever!!!!!!!!
So Supersonic, where do I start? 1. Received my router on 01/09/2021. 2. According to the official paper that came with the router, the service would be active in 2 - 24 hours after delivery is made. 3. After 24hours, it still wasn't working. Reached out on whatsapp and Facebook, and was told to call their landline and a technician will assist me. 4. Subsequently spendt the whole Thursday later afternoon/ night on the phone on HOLD. (Roughly 4 hours, and each time I get to number 1 in the queue, I get cut off with a message that we will call you back, and when that happened, I would be 20 something in the queue again) 5. Friday afternoon it surprisingly started working. 6. Sunday afternoon ****erally 48hours later) it stopped working again. 7. Reached out on Whatsapp and Facebook again, and was told to phone the landline again. 8. I again spent hours on hold, and logged numerous tickets on my profile. 9. Finally got through on the landline. Oh my, this lady was unable to help and I must wait for the technician to phone me. She promised me a call out will be done on Monday, and the technician will phone me in the morning to confirm time. (by the way, I have this conversation recorded on my phone). The excuse "the sim did not lock with the tower" 10. Kept following up with their Facebook page via messenger the whole of yesterday (Monday) and I kept being told to reset the router. It did not work the first 50 times we did it, and it still didn't work. So today is day 7 of my new service, of which it only worked for 2, but I'm getting billed the full R999 since day 1.
477 replies
59 months ago
R1000 bill for appointment not kept?!
Had a dentist appointment scheduled for 11/12/2020 at the Glenfair branch. Found out that morning I was in direct contact the day before with a client who tested positive for Covid19. Contacted them and let them know I can't be at the appointment. Now I'm being hounded for a R1000 bill for appointment not kept, which is ridiculous!! Been trying to get in direct contact with the dentist to discuss, but never get a call back.
53 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
9 (69.23076923076923%)