JW
Julia W
Active since Mar 2013
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
UNIWORLD RIVER CRUISES
Don't get me wrong with my rating as, without doubt, Uniworld is the best river cruise company, far outdoing any other. However, their cancellation policy leaves a lot to be desired. In November 2025 we found ourselves in a position where we could no longer afford the cruise we were going on and had no alternative but to cancel 7 months in advance. We then received the following message: I am really sorry to hear that you won't be able to travel. I can completely understand in terms financial constraints. I will just break down the process of cancelation. You have paid a deposit of R25,460. The penalty at this stage would be R5,000 per person. This would mean that the amount to be refunded would be R15,460. The R5,000 penalty that would be charged is covered by our deposit protection programme, meaning that if you re-book within the next 5 years, a fixed saving of R5,000 will be app**** before any percentage discounts. As if this wasn't enough someone in their accounts department was intercepting my emails and changing their banking details. As I am a cautious person I called Uniworld before paying the deposit only to find that the bankng details were not theirs but someone else. Of course, they denied it was anything to do with them but that it came from my end! If I hadn't checked their banking details someone else would have benefited from my deposit. When they said that they would give me the deposit back and I did not receive it I contacted them only to find that the mail I had sent them with my banking details was once again changed and paid to someone else at Standard Bank. Standard Bank ***** department investigated the ***** and discovered that it was in fact someone at Uniworld!! I got a portion of the deposit back but am furious at their response with no apology for having accused me of having something to do with it and causing me many nights of anguish as I thought I had lost my money. In addition to this they are keeping R10,000 of my money which they say I can use for up to five years! Imagine the interest they earn on that and anyone else's who have had to cancel. Is this legal? Apart from that, what if I die within the 5 year period! So if you are thinking of going on a cruise with Uniworld MAKE SURE YOU DON'T CANCEL as you will lose out and they will profit from your cancellation. Julia Woolf
0 replies
7 months ago
****mers using MWEB
For the second time I have had an email intercepted by a third party. The email was containing an invoice which needed to be paid. The person who intercepted the email changed the banking details. The first time it happened I got ****med for R22,000 but eventually got it back. This second time it was for R24,000 but luckily I checked with the other party as to what their account details were and luckily discovered that they were with a different bank to the one on the email. When it happened the first time I went to MWEB in N1 City but they had moved, the security guard told me they were now in Canal Walk so I drove all the way to Canal Walk but they do not have an office there. I have tried to contact them by email but get no response as I want to know how someone can intercept an mweb.co.za email, also they seem to be nowhere to be found in Cape Town. I am reluctant to change my email address as it is such a faff and I also have my wifi account with them. Any suggestions anybody?
0 replies
10 months ago
Best IT Man in Cape Town
I have been with Manuel Kruger for over 10 years. His service is exemplary when it comes to computers and IT he is the man to call as he will fix your problem for you, especially when you are a computer nerd like me. If you are looking for a solution with regards to computers, laptops etc he is the man to call.
0 replies
10 months ago
Makro cons it's customers
I have learned my lesson. I will never buy anything electrical or tablet from them again. I bought a Connex Serenity tablet from Makro last year and discovered that the keyboard attachment was broken, they would not let me get a new box as I had already opened it and said they would get me a new case. Silly me, I should have taken it back a few days later and asked for a refund but I assumed the new case would arrive sometime later. After a few months it would not charge properly so I took it back and it was sent away for repair. They could not repair it and gave me a new one on the 4th January 2025. Last month the same thing happened it would take 6 or 7 hours to recharge and then when you switched it on it showed 10% and went off. I took it back to Makro today and wanted my money back, as enough is enough, but they said it would have to go back for repair and the warranty had lapsed. I asked how that could be as I got the new one in January and the 6 months was not up but they argued that the warranty was only for a further 3 months as the original tablet was purchased over a year ago and if it needed to be fixed I would have to pay for the repair! I went in to the store and discovered that they no longer stock Connex - I wonder why? I saw the lady who had originally helped me after the first debacle and she said she would ask the repair department to query the quality of the product when it went in for repair. Repair with Makro can take weeks and I am without a tablet. If they want me to pay for the repair I will tell them they can keep it!!! Surely, if the same problem persists with the same product twice I should have some consumer rights to get my money back but I will not hold my breath. I will never shop there again for anything mechanical and will go to a shop that specialises in that product. You think you are getting a bargain when you go to Makro but all you get is heartache.
590 replies
11 months ago
MWEB - Service Provider, I don't think so!!!
My email address was hacked and I have been trying to contact MWEB for days. I went to their offices in N1 City only to find that they have moved and the guard at the gate told me they had moved to Century City in the MTN building. Guess what - when I went there they said that people kept coming there all the time but that they were not in that building and when I checked with the offices of Century City they told me that MWEB did not have offices there. I cannot sit for hours waiting for a technician on the chat line and when you phone MWEB you use up all your data whilst they play an annoying tune but never respond. Someone managed to intercept an incoming email with a bill attached for R22000 and changed the banking details and then sent it to me so that I paid it before realising that they had changed the bank. You would think that in circumstances like this you would be able to get hold of someone at MWEB - WRONG they take your money for your Wifi and email address but help is just not forthcoming. I am so furious at having been conned like this as you would think that your email address is a safe domain and that help would be forthcoming from MWEB but if you can't contact them what do you do?
0 replies
13 months ago
Nitida Cassia let's itself down
I have just been to Nitida Cassia restaurant for lunch with a friend from the UK and this is the first time I have been disappointed in the meal. The Cape Salmon was white and not pink, it was overcooked and extremely salty. Our friend didn't want the chips with her beefburger and asked if she could have vegetables instead and the waiter said that it wasn't possible as they couldn't serve a side of vegetables but she could have salad, which she declined. My partner and our guest asked for a Fortado and imagine their surprise when it was served in an espresso cup which gave them one mouthful of coffee! I have never seen a Fortado that wasn't served in a normal cup. We could and should of complained there and then but we didn't want to make a fuss in front of our visitor given that we had recommended the restaurant to her. Having had such an experience (and one that wasn't cheap) we will not be returning which is a pity as the setting is so good.
0 replies
14 months ago
Pick n Pay don't know the meaning of FREESH!!!
We have a Pick n Pay in Pinehurst Centre Durbanville Western Cape. It must be the worst Pick n Pay I have ever been in. The shelves aren't full, some items are out of date and as for the new advert FREESH they don't know the meaning of it. The staff are surly and unhelpful and most of the residents of Pinehurst choose to go elsewhere unless it is an emergency. This store should be closed and replaced with a Checkers or Woolworths. Surely management just need to look at the accounts to see what a waste of time it is having this store open. You cannot contact Management at Head Office as the website won't let you, I have tried to no avail. Come on Head Office pay a visit and see for yourselves
1 reply
20 months ago
Net Assess The Biggest ****** In The Business
If there was a possibility of giving this company no stars then I would do so. They are sharks employed by insurance companies to give you the worst valuation of an accident. They say they have come out to view your vehicle but in truth they have just looked at photos. I was given an estimate by my repair shop of R72000 but Net Assess gave one of R13000. The front and back doors need to be replaced but Net Assess stated that they could be fixed! This company should be investigated for ***** as they are paid a commission for saving the insurance company money. If your insurance company suggests Net Assess you should insist on a different assessment company.
0 replies
26 months ago
Dotsure doing their thing again
After my previous reviews I had a conversation with a representative of Dotsure, of which I have a copy, which says that my policy will reduce to R400 however I see on my policy that it has not changed and that the amount of R650.72 is still shown on what I must pay on the 1st April so communication within departments is non existent! I also sent them a claim on the 20th February which has not been paid despite emails from me asking why it still hasn't been paid and I get the same response every time that says We’ll get back to you faster than a Beagle can sniff out a treat! So the Beagle can't sniff out the treat after all!!
56 replies
26 months ago
To trust or not trust Dotsure?
I wrote a review 2 weeks ago about my premium going up from R600+ to R900+ for my dog Sophie who is 15 years old and I had a phone call to ask me why I couldn't afford it. I said it was because I was a pensioner and I couldn't afford a R300+ increase and she agreed to put my premium down to R400 for 3 months and then review it. I had to submit a claim on the 20th February and having heard nothing I contacted them to be told that their is a delay processing claims due to an influx of claims received! She then said that a consultant spoke to me and mentioned that I will think about a downgrade and discount! Do I accept it? I rep**** that this is not what happened, she made no mention of a downgrade only a discount. She came back and said that she had checked it and the discount will be app**** for my next debit and that it is a 50% discount for 3 months and that my policy would stay the same and would not be downgraded. So what happens in 3 months time do they put it back up to R900+ which I can't afford? They know full well that I can't go to another insurance company as Sophie is too old, so I am well and truly stuffed!!!
112 replies
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1 Star
13 (65%)