EB
Ernest B
Active since Mar 2013
20
Reviews
0
Industries
Reviews
20 reviews19 months ago
Bad WiFi service from Telkom
A couple of years ago, when we still had a landline, Telkom installed an optical fiber line to our house. At that stage we were still using a DSTV satellite dish. Last year we started streaming DSTV and Netflix and other channels, and all the trouble started. The channels started buffering, especially when there was high demand from the neighbours. On several occasions I had to phone Open Serve, the optical fiber installer, to fix the problem. The fix only lasted for a day or two and then started again. Out of pure desperation I went to the Telkom branch in the Woodlands Mall. One of the consultants suggested that we use an LTE router and cancel the fiber connection. We did this and now the problem is much worse. The download speed is sometimes as low as 0,7mb/s and the upload speed is about 1,3mb/s. The internet speed keeps on fluctuating up and down. I took the route back to Telkom, but the consultant there just shrugged his shoulders and said nothing could be done. I would really recommend, that other customers considering Telkom WiFi, rather use a different service provider.
0 replies
80 months ago
Running around in ever decreasing digital circles
Two years ago I applied for the Pricelock Explora contract. This contract should, according to Multichoice, expire in August 2020, however, on 2 August 2019, DSTV unilaterally stopped the debit order for the monthly premium. According to their call centre, this was due to their software upgrade. I was never informed about the fact that monthly payments had been stopped until an E 102-29 appeared on my screen. This was due to arrears in the premium for September and October 2019 caused by Multichoice. On 1 October I used my credit card to pay for the two months and immediately I checked the balance of the account, only to find that my account was still R859 in arrears. I tried phoning the call centre only to be sent from pillar to post. I tried the self-help function on their web-page but to no avail. I then used their Whatsapp app to try and solve my account problem with no luck. I even tried the snap chat on their web page. Presently I am out of pocket to the tune of R1856-23 and my Explora is still non-functional. This is the third time in two weeks
0 replies
93 months ago
Gross incompetence
Whatever you do, never pay your TV licence online. Your payment disappears in virtual reality and you will incessantly be harassed by the SABC attack dog, debt collector, VVM. Another thing to avoid is to cancel your TV Licence after giving up your guest house. Even with a letter acknowledging that your licence has been cancelled, you will be harassed for eight years and your licence will accrue interest to the tune of almost R8000. Collectively the SABC accounts department and VVM are the worst in communicating with each other, hence the harassment.
0 replies
96 months ago
Keystone Cops
"Keystone Cops" was a silent movie in the era of Charlie Chapman. It portrayed a bunch of ineffectual police falling over each other. The Brinant Monitoring And Armed Response unit is very similar to the Keystone Cops. Their reception undertakes to phone one back, which they never do. The technicians make appointments which they seldom keep. They install a second-hand radio that does not work. They replace the radio with a cell phone type unit but the app to activate it cannot be activated. E-mails are sent to the wrong e-mail address because their salespeople wrote it down wrong. Even cancelling a contract with them is a disaster. After repeated requests, my debit order still has not been cancelled. The salespeople do not communicate with their accounts department or with their reception or with the technicians, hence the Keystone Cops analogy.
0 replies
98 months ago
SABC Licencing Bullies
I have never in my life encountered such a bunch of incompetents in one organization as those working for the SABC accounts department. On 18 March 2017, I received an email from the SABC requesting payment of my licence, ACCOUNT No ********** 14. There were three links to three banks. I paid the licence fee into one of these accounts. I have proof from my bank, Standard Bank, that this has been done. Ever since I have been harassed incessantly by email, SMS and phone calls for payment of this licence. It is blatantly obvious that the SABC licensing department, accounts department, legal department and public relations department do not communicate with each other at all. If this was the first time I might have shrugged it off, but it has happened before. My wife owned a Bed-and-Breakfast and had a business TV licence from SABC. She cancelled the licence, got proof of cancellation when she sold the B&B in 2009. Ever since she has been harassed for payment of a TV licence for a business that she has not owned for eight years! To add insult to injury, interest has been added to the account! In future, I will dissuade everyone I meet to make use of any of your electronic payment methods. They obviously do not work. Attached find proof of · Payment from Standard Bank. · Payment from your own PR department.
0 replies
98 months ago
An insurance company that is as mixed up as a fruit salad
During the first week of March, we discovered that our house alarm was faulty. We tried to get assistance from local security companies to do the repairs but had no luck. We contacted the Budget call centre on 20 March and reported the problem. We were contacted by a Digicel technician from Limpopo who wanted to make an appointment to check out the problem. There is only one problem, we live in Pretoria! My wife contacted the Budget call centre once again and requested a technician to give a quote for repairs. Promptly a technician from a company called Ewing arrived, identified the problem and said that he would contact Budget and report the fault to them. After about three days Budget (via Alexandra Klein) was supposed to contact us but to no avail. My wife once again contacted the Budget call centre and was informed by that the element of our geyser was tripping our mains and that the claim had been rejected. We informed her that the alarm was faulty, not the geyser! The lady at the call centre said that she could not help us because a faulty geyser was reported, not an alarm system. We phoned the call centre three more times, each time getting the same response. During the last conversation we requested to speak to a superintendant but the phones just rang and rang and no one responded. If this rediculous situation continues our claim might expire because we are being sent from pillar to post.
106 replies
99 months ago
The *****ed-Up Momkey
Last night we went to the Chris de Burgh concert, What a talent! What A show! The same, however, cannot be said for the meals at The Brew Monkey at Time Square Casino. Because all the restaurants had been fully booked, we decided to have some drinks and a light meal before the show at The Brew Monkey. We ordered our own drinks at the bar and at six o'clock placed the meal order of two platters with the waitress. By seven o'clock there was still no sign of any platters and we wanted to go to the arena. An SMS from Big Concerts informed us that the start of the show had been pushed forward to 20h30. We decided to wait for the platters. Seven thirty, still no platters. I informed the hostess that we were leaving and to cancel the order. Just then one platter arrived. Ten chips, six sausage disks and four "ribs" in the basket. (For R125!), The ribs were mainly bone and cartilage covered in sticky barbeque sauce. No sign of the second platter. We each ate the chips, sausage disks and tried to eat the ribs (without any success), Being decent people, we decided to pay the R125 but were given a bill for R290. We refused to pay for the second platter we never received, Please avoid The Brew Monkey at all costs, It is not worth the effort.
0 replies
100 months ago
Do not renew your TV licence online
I normally renew my TV licence at the PostOffice. In December 2017 I received an e-mail from the SABC informing me that my licence is up for renewal. On the e-mail, there were several options and bank accounts in which the renewal deposit could be made. I picked an account, entered my licence number, the SABC account number and paid an amount of R265-00 into that account. Ever since I have been harassed weekly by e-mail and SMS for the payment of my licence. I phoned the SABC call centre, spoke to one of their consultants and sent them an e-mail with proof of payment, all to no avail. I have sent them another five emails with the same proof of payment attached. Still, I get threatening e-mails and a fine has also been levied on my account. I recommend that no one makes use of the online option to pay their TV licence. Your money will just dissapear into virtual cyberspace, rather stand in the queue at the PostOffice
0 replies
111 months ago
New level of incompetence
<p>17 February 2017</p> <p>14h 25</p> <p>I did not think that Telkom could improve on incompetence but they actually managed it. Two weeks ago my landline and ADSL went down because of cable theft. I phoned the call center to report the problem and was told that I could get an integrated SIM card as an interim measure. Then the fun started. I went to collect the card at the Woodlands Boulevard Telkom outlet. They said it would take 4 hours to activate the card. Twenty-four hours later it still had not been activated. I went back to Woodlands and stood at the counter for 90 minutes. The consultants could not get the card activated. They tried to get assistance by phoning the IT center, only to be cut off several times. I then went home and phoned 10201 and requested that the card be activated. I got an e-mail from Tumelo who said that Charl had activated the card (ref AI ********** ). The light on the router came on, showing that the card had indeed been activated. I, however, still could not browse on the internet. In desperation, I went to the Menlyn Telkom store. There, the IT guy, Solomon Sahume, discovered that the card had not been connected to my landline and billing profile. It took another 90 minutes to reach this conclusion. They had to cancel the first card and issued me with a new SIM card and promised it would be activated………(wait for it!)……. WITHIN FOUR HOURS. It still has not been activated. The problem seems to be at the main IT branch. They do not seem to want to assist the outlets. Talk about déjà vu.</p>
56 replies
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2 (10%)
4 Star
0 (0%)
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2 Star
8 (40%)
1 Star
10 (50%)