BT
Bongani T
Active since Apr 2013
7
Reviews
0
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Reviews
7 reviews70 months ago
TERRIBLE SERVICE FROM LOOT.CO.ZA
I ordered 3 items on the 27th of May from Zulzi and paid for express priority shipping. My delivery took an entire month to come with Loot not responding to my emails nor giving me an update regarding my delayed delivery. Completely appalled by the level of service!
0 replies
70 months ago
APPALLING SERVICE MR DELIVERY
I placed an order from OB through MR D on Thursday around 16:30. The food was ready by 17:12 and I only received it around 20:00. I called the Mr D head office numerous times and they were absolutely useless. No one could tell me exactly what was happening with my order and why its taking so long!
0 replies
70 months ago
TERRIBLE SERVICE AND FOOD OCEAN BASKET KYALAMI
I ordered food from OB Kyalami corner and i was disgusted at the level of service and food delivered. The squid heads were soggy, mussels very grainy and uncooked and I didn't receive the condiments and cutlery as I had ordered. The manager (Mercy)called me after I had complained. she was talking over me and got very irate when I told her not to do that. So much so that she even hung up on me!! Completely disgusted!!
0 replies
78 months ago
HORRIBLE SERVICE BY ABSA
I switched from FNB to ABSA two months or so ago and I have had the worst experience. Firstly not all my debit orders from FNB were switched to ABSA but I have debit orders from OUTsurance, Kingprice, FNB funeral, ADT and Cielo that were returned on my FNB Account and as a result the acc is in the negatives as my salary was deposited in my ABSA account as at 1 Nov 2019. Kindly rectify this. I have also lost my phone on the 26th of Nov 2019 and I performed a sim swop and downloaded the ABSA app on another device but have been experiencing trouble logging in. On the 03rd of Nov I spoke to my private banker Dineo who advised me to go to the branch which I did. When I got to the branch (ABSA Mall of Africa) I spent more than 50 mins because the consultant who was helping me was clueless. Eventually she told me she needs to send an sms to internet banking to remove my sim swop hold and then said in 3 hours max, my access to the banking app will be okay. I left the branch and tried logging onto the app 4 hours later, still nothing was done. I then called in to the call centre the following day (the 04th of Nov 2019). After numerous attempts to get help, the team leader called me back in the evening and said I would need to go back to the branch again as the consultant who was helping me didn’t follow the right process. Mind you, I took time out from work on the 3rd of Nov to go to the branch but wasn’t helped. At this point, my work is demanding, I doubt I’d ever have time to go to the branch again as I am working on various projects that must be closed out before I go on vacation. Now I have a huge issue with all of this. Firstly I have returned debit orders which aren’t putting me in good standing with my credit providers / Insurers etc. My rent is due on the 4th of each month. If rent isn’t paid by the 4th, it incurs interest and my electricity account gets soft locked which means I am unable to top my electricity up. I explained all of this to my banker and the team leader who called me but none of them was able to help me access my account so I can avoid the punitive rental charges which I find very sad and utterly unsympathetic! I am unable to top up my airtime nor buy electricity. To this point my friends have been buying me airtime and electricity and have to reimburse them when I get my access sorted which is a huge inconvenience. I have a few other transfers to action like paying my standard bank credit card acc which I cant do because I don’t have access to my funds. I am seething and would like to start the process of switching back to my old bank! At this point, I am extremely disappointed in ABSA and I have a strong desire to switch back to FNB unless ABSA can remedy this situation in the speed of lightening and provide some assurance that something of this nature will never happen again.
105 replies
82 months ago
BAD CUSTOMER SERVICE
So I applied for an ABSA credit card which was approved. I then received a call from a guy named Dakalo who wanted to activate my cash back rewards for me. He called, verified my personal details and then abruptly hung up when I said I didn't have my card with me. I was taken aback that he wouldn't even ask to call back at a time convenient for me to activate the rewards. Such horrible customer service. You cant call me, not ask if its the convenient time to talk, not ask upfront if I have my card details with me currently and then hang up when I tell you I dont have my card with me. He didnt even offer to call me back at a convenient time. So disappointing.
210 replies
84 months ago
BAD SERVICE
I have had a terrible experience most recently with the Nedbank Credit Card division. I have been receiving the worst service since this morning. No one knows whats going on with my application. They are sending me from post to pillar. I have wasted so much of my time and airtime trying to sort this out but still no help nor resolution.
56 replies
86 months ago
Gert Johan Coetzee Online store
I dont think I would ever want to interact with Ofentse. She was so rude to me over the phone. she really needs to check her attitude. I am actually livid right now.
0 replies
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7 (100%)