DO
Dylan O
Active since Oct 2009
37
Reviews
0
Industries
Reviews
37 reviews14 months ago
Refusal to Provide Banking Update and Customer Support
I am writing to formally lodge a complaint against IC Markets regarding their failure to provide adequate customer support and process my request to update my banking details in their accounts department. The prolonged delays and lack of action have raised serious concerns about IC Markets’ handling of customer accounts, potentially restricting access to funds without just cause. I emigrated from South Africa to Qatar and have been attempting to update my IC Markets account with my Qatar bank details since I no longer use my South African bank accounts. I uploaded proof of my Qatar bank account more than a month ago on my IC Markets profile, yet it has still not been linked to my account for withdrawals to my Qatar bank account. This request has been ongoing for over a month, with no resolution, due to the deliberate inaction of IC Markets’ representative, Juliana Voroklinioti. Issues Experienced: • Excessive Delays: Ms. Voroklinioti takes 5 to 7 days to respond to each email, unnecessarily prolonging the process. • Irrelevant and Incorrect Responses: She has repeatedly provided excuses instead of resolving the issue. For example, she claimed I did not provide my card’s expiry date when it was clearly visible in the top left corner of my submission. • Unreasonable Requests: She requested proof of deposits on virtual cards, which is not applicable or necessary for my request. • Failure to Process Uploaded Documents: I uploaded proof of my Qatar bank account more than a month ago on my IC Markets profile, yet it has still not been linked to my account for withdrawals to my Qatar bank account. • Refusal to Escalate: Despite multiple requests, she has refused to escalate my case to a manager or provide a direct contact number to resolve the matter efficiently, or to call me back after 1 month and despite repeated requests. • Lack of Customer Support: IC Markets has failed to provide a reasonable resolution, leaving me unable to update my banking details or access my funds as required. This conduct is highly concerning for a financial institution regulated in Australia. IC Markets’ unwillingness to process a simple banking update, coupled with their poor customer support, suggests an attempt to obstruct access to customer funds. Do not do business with this broker. They refuse to provide their customers with proper service.
0 replies
25 months ago
Complaint Regarding Denial of Wealth Management Assistance
I am writing to express my dissatisfaction with the services provided by Citadel Wealth Management regarding my recent dealings with your firm. As a South African citizen who has move abroad to Qatar for employment as an expatriate, I sought assistance from Citadel Wealth Management to navigate the complexities of investing offs**** and withdrawing my pension funds. I was forthcoming and transparent with your team regarding my intentions and the urgency of my financial requirements, particularly in light of impending rule changes to the pension system. However, to my dismay, I received a message from your team indicating that your compliance department has advised against providing me with the necessary assistance due to the fcat that i cant sign the contract while residing in Qatar? The reason cited for this decision was my relocation to Qatar for employment purposes. This unexpected turn of events has left me baffled and deeply disappointed. As a South African citizen, I am entitled to seek professional wealth management assistance from a reputable institution like Citadel, regardless of my current country of residence. It is perplexing and concerning that your organization would deny me the support I urgently require during this pivotal transition period. I am seeking clarification on the following matters: Why is my South African citizenship being disregarded in the provision of wealth management services, particularly concerning the withdrawal of my South African-based pension and offs**** investments? What specific compliance regulations or internal policies justify Citadel's refusal to assist me, despite my clear eligibility and need for your services? How does Citadel intend to address this situation and provide me with the necessary support and guidance to manage my financial affairs effectively? Why are your financial advisors ignoring my emails and not replying to my emails? I urge Citadel Wealth Management to reconsider its decision and promptly provide me with the assistance and guidance I require to secure my financial future. Failure to address these concerns adequately will compel me to explore alternative options and escalate this matter further.
106 replies
25 months ago
I am writing to express my extreme dissatisfaction with the services provided by Citadel Wealth Management regarding my recent dealings with your consultants. Throughout our engagement, I have encountered a series of disappointing events that have left me
I am writing to express my extreme dissatisfaction with the services provided by Citadel Wealth Management regarding my recent dealings with your consultants. I have encountered a series of disappointing events that have left me feeling neglected and frustrated. As a South African citizen preparing to move abroad to Qatar for employment as an expatriate, I sought assistance from Citadel Wealth Management to navigate the complexities of investing offs**** and withdrawing my pension funds. I was forthcoming and transparent with your team regarding my intentions and the urgency of my financial requirements, particularly in light of impending rule changes to the pension system. However, to my dismay, I received a message from your team indicating that your compliance department has advised against providing me with the necessary assistance due to the fcat that i cant sign the contract while residing in Qatar? The reason cited for this decision was my relocation to Qatar for employment purposes. This unexpected turn of events has left me baffled and deeply disappointed. As a South African citizen, I am entitled to seek professional wealth management assistance from a reputable institution like Citadel, regardless of my current country of residence. It is perplexing and concerning that your organization would deny me the support I urgently require during this pivotal transition period. I am seeking clarification on the following matters: Why is my South African citizenship being disregarded in the provision of wealth management services, particularly concerning the withdrawal of my South African-based pension and offs**** investments? What specific compliance regulations or internal policies justify Citadel's refusal to assist me, despite my clear eligibility and need for your services? How does Citadel intend to address this situation and provide me with the necessary support and guidance to manage my financial affairs effectively? Why are your financial advisors ignoring my emails and not replying to my emails? I urge Citadel Wealth Management to reconsider its decision and promptly provide me with the assistance and guidance I require to secure my financial future. Failure to address these concerns adequately will compel me to explore alternative options and escalate this matter further.
0 replies
26 months ago
A Beacon of Excellence: Charterhouse School
I cannot speak highly enough about the remarkable educational journey that my son has experienced at Charterhouse School in Radiokop, Johannesburg. From his initial steps into Grade 1 to his current standing in Grade 4, the school has proven to be a nurturing haven of knowledge, character building, and unwavering support. One of the standout qualities of Charterhouse School is the sense of unity that permeates throughout the institution. The school, its wonderful principle Dylan Cavanagh, all of the wonderful teachers, and administrators seem to operate as one big family, fostering a warm and inclusive environment. This familial atmosphere undoubtedly contributes to the positive and enriching learning experience for every child. The dedicated team of teachers at Charterhouse School deserves applause for their commitment to nurturing young minds. Their passion for education is evident in the personalized attention each child receives, ensuring that individual strengths are recognized and weaknesses addressed. It's truly heartening to witness the genuine care and enthusiasm they bring to their classrooms every day. A special mention must be made for the exceptional school administrator, Mrs. Charmaine Burroughs, who goes above and beyond in her role. Mrs. Burroughs is nothing short of a treasure for Charterhouse School. Her unwavering dedication and willingness to go the extra mile for both parents and students make her an invaluable asset to the school community. Her approachability, efficiency, and genuine concern for the well-being of everyone involved make her a standout figure at Charterhouse. As a parent, I have found that communication with the school is seamless, thanks to all of the teachers, the administrative teams and the systems they have in place. Any concerns or queries are met with prompt and effective responses, reflecting the school's commitment to transparency and collaboration with parents. In conclusion, I wholeheartedly recommend Charterhouse School in Radiokop to other parents seeking an outstanding educational institution for their children. The school's emphasis on a family-like atmosphere, dedicated teachers, and the invaluable contributions of their administrators make it a beacon of excellence in Johannesburg. Enrolling your child at Charterhouse School is an investment in their academic success, personal growth, and overall well-being.
0 replies
26 months ago
A Beacon of Excellence: Charterhouse School
I cannot speak highly enough about the remarkable educational journey that my son has experienced at Charterhouse School in Radiokop, Johannesburg. From his initial steps into Grade 1 to his current standing in Grade 4, the school has proven to be a nurturing haven of knowledge, character building, and unwavering support. One of the standout qualities of Charterhouse School is the sense of unity that permeates throughout the institution. The school, its principles, teachers, and administrators seem to operate as one big family, fostering a warm and inclusive environment. This familial atmosphere undoubtedly contributes to the positive and enriching learning experience for every child. The dedicated team of teachers at Charterhouse School deserves applause for their commitment to nurturing young minds. Their passion for education is evident in the personalized attention each child receives, ensuring that individual strengths are recognized and weaknesses addressed. It's truly heartening to witness the genuine care and enthusiasm they bring to their classrooms every day. A special mention must be made for the exceptional school administrator, Mrs. Charmaine Burroughs, who goes above and beyond in her role. Mrs. Burroughs is nothing short of a treasure for Charterhouse School. Her unwavering dedication and willingness to go the extra mile for both parents and students make her an invaluable asset to the school community. Her approachability, efficiency, and genuine concern for the well-being of everyone involved make her a standout figure at Charterhouse. As a parent, I have found that communication with the school is seamless, thanks to Mrs. Burroughs and the administrative team. Any concerns or queries are met with prompt and effective responses, reflecting the school's commitment to transparency and collaboration with parents. In conclusion, I wholeheartedly recommend Charterhouse School in Radiokop to other parents seeking an outstanding educational institution for their children. The school's emphasis on a family-like atmosphere, dedicated teachers, and the invaluable contributions of administrators like Mrs. Charmaine Burroughs make it a beacon of excellence in Johannesburg. Enrolling your child at Charterhouse School is an investment in their academic success, personal growth, and overall well-being.
0 replies
26 months ago
Bestmed's Factual Errors and Heartless Actions Towards a Grieving Member"
I've just had a shocking experience with Bestmed. Despite clearly listing all of my mom's chronic conditions, they have, without warning, terminated my mom's membership, claiming that she didn't disclose hypertension as a preexisting condition. She has never had high blood pressure before starting this medical aid and has never been on any ACE Inhibitor, Calcium, or beta-blocker-type hypertension medication prior to joining this medical aid, only Ecotrin, which is an aspirin. Their statement that my mom had a preexisting condition of hypertension is factually incorrect, and many assumptions have been made on my mother's behalf, which is extremely alarming. My mother has never suffered from hypertension before her diagnosis at the Exp Medical Centre on January 31, 2024. Ecotrin was prescribed to her previously on a routine doctor's visit based on a precaution for the risk of stroke, not as a chronic condition, and post knee surgery on two occasions. This is the medication that was prescribed to her by the doctor, not for hypertension, as clearly disclosed by her during her exclusion and waiting period. How was the assumption reached that she had hypertension? Furthermore, on December 1, 2023, my father died, and the months prior to this, his health deteriorated, leading to significant stress and depression experienced by my mom (July to December). These months were after she joined Bestmed Medical Aid. The Cardicor treatment prescribed to her for angina on July 22 was used since her admission to the hospital on July 22, 2023, again months after her joining the medical aid. None of this was used for hypertension but for angina, and the medical records should have recorded this at the hospital when admitted, substantiating our claim that she was never diagnosed with angina prior to this. Additionally, my mother revisited the doctor last week, who confirmed that her blood pressure has returned to the normal range of 120mg. He advised that, with continued improvement, she may no longer require blood pressure medication, attributing her spikes to the stress of my father's untimely death on December 1, 2023 (see attached death certificate). If she was hypertensive, how could she have endured more than a year without any antihypertensive medication like ACE Inhibitor, Calcium, or beta-blocker-type hypertension medication? Surely she would be dead by now? The diagnosis by Dr. Riga in January was a novel one, and he indicated that the chronic medication he prescribed would be TEMPORARY for two months to assess if my mother's blood pressure would normalize with medication and lifestyle changes. The unexpected hospital visit he references in his report occurred on July 22, 2023, five months after enrolling as a member of Bestmed, contrary to the claim of it occurring years ago. Similarly, the assertion that my mother consistently had hypertension due to taking Ecotrin is factually incorrect, as she explicitly disclosed it on the application form. The Ecotrin was prescribed in 2018 to reduce the risk of stroke by and a second time post-meniscus s****ing to mitigate muscle aches, prevent blood clotting, and minimize the risk of stroke post-surgery. During the July 22, 2023 hospital visit, my mom was advised to consider Carloc and a statin for angina. She initiated the statin for one month but discontinued it due to joint pain. My mom did not conceal or fail to disclose any pertinent information. Some of these events transpired after her enrollment as a member. According to the latest visit and tests conducted by Dr. Riga, her blood pressure is now within the 120mg range. As previously mentioned, his assumption is that it was related to the stress of my father's illness and death. It is callous for Bestmed to presume that members during waiting periods cannot undergo the loss of loved ones, new unexpected medical conditions, and the profound depression associated with such a traumatic life event after almost 50 years of marriage. My mother lost her life partner and the love of her life on 1 December 2023. Terminating a 73-year-old woman's membership based on inaccurate assumptions from the medical aid and subjecting her to an additional one-year waiting period on another medical plan, grounded in a factually incorrect report, is not only heartless but also reckless. I have had nothing but problems since day one with this medical aid.
0 replies
27 months ago
Unresponsive Service To Medical Aid Issues By Bestmed Staff
I have had to lodge a new complaint because Nondumiso Letsoalo has consistently ignored my requests for chronic cholesterol-lowering medication, statin alternatives, and declined follow-ups. I am seeking reasons for the rejection of several claims at pharmacies and doctors on the Pace 1 plan. Furthermore, I am concerned about the removal of my personal information on Hellopeter where i have asked Nondumiso to do so on 3 seperate occasions which she has ignored. This alone sums up the nonchalant customer service. Additionally, I want to understand why she is requesting consent again, despite my prior completion of the necessary documentation when obtaining medical aid for my mom – a service that I personally pay for. Her service has been extremely unsatisfactory, and I am unwilling to continue dealing with her. I request the manager responsible for Hellopeter complaints to contact me on my mobile number. Moreover, I would like the contact details of both Leo Dlamini and Madelein Barkhuizen. I will personally contact them on Linkedin with referencs to all of my Hellopeter complaints should this complaint be ignored too. I intend to escalate this matter to them and my numeorus ignored emails to Nondumiso to illustrate the appalling state of customer service and how Bestmed members are being treated. This situation is entirely unacceptable. Both my mother and I have lost confidence in this medical scheme's ability to provide essential support when needed, as each interaction with doctors or pharmacies is filled with anxiety about whether claims and visits for basic routine care will be honored, all while paying a significant monthly fee. Not a single person at Bestmed has had the decency to call me telelphonically with any of this.
0 replies
27 months ago
Bestmed Is Rejecting Chronic Medication for Legally Covered PMB Conditions
I am writing to express my deep concern and dissatisfaction with the recent denial of my mother's chronic medication, which addresses conditions covered under the Prescribed Minimum Benefits (PMBs). As a responsible medical aid member, I believe it is imperative to bring this matter to your attention. Firstly, I seek clarification on the approval limitation of chronic medication to only 30 days. This restriction raises questions about the adequacy of the medical aid's commitment to providing sustained and comprehensive care for chronic conditions. Moreover, the rejection of the doctor's prescription for cholesterol-lowering and depression medications, despite their clear association with chronic health issues, is alarming. My mother's inability to tolerate statins has led to the prescription of MEZIBE 10MG TABS as an alternative, which has now been declined. It is disheartening to note that similar trends are being reported on hellopeter, reflecting a concerning pattern among Bestmed customers. Having faithfully made payments for a year, we find it unjust that the medical aid is now declining essential chronic medication, which not only raises ethical concerns but also potentially breaches legal obligations under the Chronic Prescribed Minimum Benefits (PMBs). In light of these issues, I intend to escalate this matter to the media and medical aid ombudsman. I urge Bestmed to rectify this situation immediately, ensuring the prompt approval of my mother's chronic medication and a commitment to honoring the legal obligations associated with PMBs.
636 replies
27 months ago
Bestmed Is Rejecting Chronic Medication for Legally Covered PMB Condition
I am writing to express my deep concern and dissatisfaction with the recent denial of my mother's chronic medication, which addresses conditions covered under the Prescribed Minimum Benefits (PMBs). As a responsible medical aid member, I believe it is imperative to bring this matter to your attention. Firstly, I seek clarification on the approval limitation of chronic medication to only 30 days?? This restriction raises questions about the adequacy of the medical aid's commitment to providing sustained and comprehensive care for chronic conditions to its members. Moreover, the rejection of the doctor's prescription for cholesterol-lowering and depression medications, despite their clear association with chronic health issues, is alarming. My mother's inability to tolerate statins has led to the prescription of MEZIBE 10MG TABS as an alternative, which has now been declined. It is disheartening to note that similar trends are being reported on hellopeter, reflecting a concerning pattern among Bestmed customers. Having faithfully made payments for a year, I find it unjust, and completely *********, that the medical aid is now declining essential chronic medication, which not only raises ethical concerns but also potentially breaches legal obligations under the Chronic Prescribed Minimum Benefits (PMBs). In light of these issues, I intend to file a formal complaint on Hellopeter and escalate this matter to the media. I urge Bestmed to rectify this situation immediately, ensuring the prompt approval of my mother's chronic medication and a commitment to honoring the legal obligations associated with PMBs.
0 replies
28 months ago
Unnaceptable Private Wealth Private Banking Service
I am writing to express my extreme dissatisfaction with the level of service I have received, and continously receive from the private banking advisors at FNB Private Wealth. My experience has been marked by a lack of responsiveness, unfulfilled promises, and a complete breakdown in communication, which I find utterly unacceptable. Since the 29th of December, I have been attempting to resolve issues related to an incorrect order for a Samsung 4 watch and obtain the delivery status for a correct order placed on the 22nd of December. Despite my repeated attempts to contact my private banker, Sanchia, via email and telephone, I have not received any response. Furthermore, her phone number appears unreachable, exacerbating the difficulty in seeking assistance. What is particularly distressing is the consistent advice from the private banking advisors to contact different departments for issue resolution. I fail to understand the purpose of having a private banker if I am expected to undertake the coordination among various departments to resolve my queries. This defeats the very essence of private banking services, which should offer personalized and efficient assistance. The lack of communication and assistance has left me in a position where I am unable to cancel the incorrect order, and I have not received any updates on the delivery status of the correct order. This situation is not only inconvenient but also reflects poorly on FNB Private Wealth's commitment to providing quality service to its clients. At this point, I am seriously considering closing my account with FNB Private Wealth and transferring my business to Investec Private Banking. The level of service I have experienced is beyond appalling, and it is clear that my concerns are not being addressed in a timely and satisfactory manner. I urge you to investigate this matter promptly and provide a comprehensive resolution to the issues raised. I expect a timely response and a commitment to improving the service standards within FNB Private Wealth.
128 replies
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5 Star
2 (5.405405405405405%)
4 Star
0 (0%)
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0 (0%)
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1 Star
35 (94.5945945945946%)