TM
Thulani M
Active since May 2013
5
Reviews
0
Industries
Reviews
5 reviews21 months ago
Cartrack scheduled installation technician never showed up
Had a booking scheduled for the installation of tracking devices on both my vehicles, received two sms confirming that I have been assigned a technician by the name of Clyde Baloyi, both these SMSs had time slot, one for 16:00 and the other for 16:30. I waited and waited, no contact from Clyde, nothing. I see this is a common problem with CarTrack. They reply with a generic response with the promise to investigate and resolve the issue. How will they do this while they don’t have your contact details? Below is their generic response which I am expecting. Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards The Cartrack Team
159 replies
81 months ago
Just answer is committing a data privacy violation
Just answer is committing a data privacy violation.. I paid for a once off advice with my credit card for USD 5. Just answer activated their subscription account and they have been taking money (USD 46) from my account for the past two months. I urge people to stay away from this service. Fraud service that claims to gives expert advice while they use your data without your knowledge of permission.
0 replies
90 months ago
Mzansi Bricks fraud company
I would like to urge everyone to not make purchases with Mzansi Bricks situated in Alberton, BreckenHurst on Holzgen Street, website: https://www.mzansibricks.co.za/. I payed for a 150 square meter paving on the 29th of October 2018. We had agreed that delivery will be made on the 5th of November 2018. The 5th came and no delivery was made. I called them several times to esquire, they informed me the factory was running behind schedule interms of manufacturing and promised they will deliver the following Monday which was 12th of November. Just as the 5th of November, delivery was not made. The salesperson who helped me was Mark and his Manager is Brandon. On the 14th of November 2018 I requested for my refund and I was told it would be payed out on within 3 working business days. To this day I am waiting to receive my refund. My yard has no paving and we can't even park inside, we depend on neighbours for parking. Yesterday on the 3rd of December 2018 I spoke to Brandon, the manager, he said funds will be released and I should have my money before end of day tomorrow. I have been trying to call him with no success, either he is not at the office or something, I even requested for his cellphone number, but was given the wrong number. I would like to advise consumers to stay away from this criminal manufacturing company which has delayed my paving project by 6 weeks.
0 replies
102 months ago
Unable to get assistance over the phone
My name is Thulani Mbatha and I am a Regent Scratches and Dents policy holder. Since yesterday I have been trying to cancel my policy with Regent. I called ********** which is the Regent number I know, went through the prompts and ended up waiting for almost an hour. Some of my call attempts ended in a disengage phone call tone. Eventually my call was routed to the switch board this morning. I was told by the operator that I need to call ********** which is the head office in order to do policy cancellations. I called the number, to my surprise I still went through the same menu prompts I went through when I called ********** . Eventually a consultant answered my calls and told me he will re-route me to the respective line for cancellations. I waited again only to have my call re-routed to the initially main menu. Poor service and customer care service. I wouldn't advice anyone to take a policy with Regent or they will struggle like me to cancel that policy even when they no longer need it.
105 replies
122 months ago
Unable to get assistance
I applied for a Platinum Cheque account at FNB and my application was successful. On the 15th of April 2016 I received the card at work. The letter which came with the card did not have my account no.. I called FNB on 0875759404 which deals with Cheque inquiries. I used the telephone self service line by entering my ID. The service then prompted me to enter the last 6 digits on my card with the ATM pin followed by the # key. The verification was unsuccessful. I was then directed to a call center agent. I was informed to enter the last 6 digits on my card, followed by # key, then my 4 digit pin followed by #, verification still failed. The format in which I was ordered to enter the verification code is XXXXXX#XXXX#, but whenever I hit the # key after entering the last 6-digits on my card, verification failed. I informed the call center agent. I was then referred from one call center agent to the other, prompted to do the same thing over and over again with failure result. After spending one hour on the phone trying to get my account number I was placed on hold by a call center agent for over 10mins until my airtime was depleted. this incident occurred between 14:00 - 15:15 today.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)