NS
NICKY S
Active since May 2013
10
Reviews
0
Industries
Reviews
10 reviews39 months ago
SPOTLESS GLASS DO NOT HONOUR APPOINTMENTS
I HAVE MADE SEVERAL APPOINTMENTS FOR THE WINDOWS OF MY PROPERTY TO BE CLEANED BY THE STAFF OF SPOTLESS GLASS. APPOINTMENTS ARE MADE VIA WHAT'S APP MESSAGES. WHEN THE APPOINTMENT DATE ARRIVES THE STAFF OF SPOTLESS GLASS DO NOT PITCH UP. MY WHAT'APP MESSAGES AS TO WHY THE STAFF HAVE NOT TURNED UP TO CLEAN MY WINDOWS MY MESSAGES ARE IGNORED.
0 replies
83 months ago
NO SERVICE AT ALL FROM ABSA BANK
ABSA BANK HAS RESPONDED TO THE COMPLAINT ADVISING THAT THEY ARE INVESTIGATING THE MATTER BUT TO DATE THE GUARANTEE HAS NOT BEEN ISSUED. REALLY, HOW DIFFICULT CAN IT BE TO ISSUE A GUARANTEE AFTER THEY HAVE BEEN FURNISHED WITH THE GUARANTEE REQUIREMENTS??? AS A RESULT THE TRANSFER OF THE PROPERTY IS SIGNIFICANTLY BEING DELAYED.
75 replies
83 months ago
POOR (OR NO SERVICE AT ALL) FROM ABSA BANK
MY SON, BYRON SMITH, IS IN THE PROCESS OF PURCHASING A BUSINESS PROPERTY. THE ATTORNEYS ATTENDING TO THE TRANSFER OF THE PROPERTY INTO BYRON'S NAME, REQUIRES A GUARANTEE TO BE ISSUED FOR THE BALANCE OF THE AMOUNT OWING ON THE SELLER'S BOND WITH MERCANTILE BANK. BYRON HANDED THE GUARANTEE REQUIREMENTS TO THEBOGO AT THE GLEN BRANCH, OAKDENE, JOHANNESBURG ON 31 MAY 2019, WITH THE REQUEST THAT THE GUARANTEE BE ISSUED AS A MATTER OF EXTREME URGENCY. THEBOGO OF ABSA BANK INFORMED HIM AT THAT STAGE THAT IT WOULD TAKE 2 WEEKS TO ISSUE THE GUARANTEE AS IT HAS TO BE AUTHORISED BY THE LEGAL DEPARTMENT. SINCE THE 31ST MAY 2019 BYRON HAS ATTENDED THE GLEN BRANCH PERSONALLY AS WELL AS SPOKEN TO THEBOGO ON NUMEROUS OCCASIONS TELEPHONICALLY REQUESTING THE GUARANTEE AS URGENT. THOBOGO ADVISED BYRON THAT THE GUARANTEE WOULD BE READY FOR COLLECTION ON 14 JUNE AT 14H15. BYRON ARRIVED AT ABSA'S PREMISES AT 14H00 AND WAS INFORMED BY THEBOGO THAT THE GUARANTEE WOULD NOT BE READY ON 14 JUNE, BUT THAT HE, THOBOGO, WOULD ARRANGE TO MEET WITH BYRON ON 17 JUNE (BEING A PUBLIC HOLIDAY) TO HAND HIM THE GUARANTEE. IT IS THE 24TH JUNE 2019 AND BYRON HAS NOT BEEN CONTACTED BY ANYONE AT ABSA BANK TO COLLECT THE GUARANTEE. I REGARD THIS AS BEING EXTREMELY POOR SERVICE FROM ABSA BANK. THE DELAY BY ABSA BANK ISSUING THE GUARANTEE HAS RESULTED IN THE TRANSFER OF THE PROPERTY BEING DELAYED TO THE DETRIMENT OF BOTH THE SELLER AND BYRON. THEBOGO HAS NOT AT ANY STAGE CONTACTED BYRON AS TO THE DELAY IN THE ISSUING OF THE GUARANTEE AND MADE EMPTY PROMISES. IT IS CLEAR THAT ABSA BANK DOES NOT CARE ABOUT THEIR CLIENTS.
112 replies
86 months ago
SHOCKING EXPERIENCE AT CAPPUCCINOS IN THE GARDEN ROUTE MALL
On Monday 25 March 2019 I, togehter with 2 friends, had a most unpleasant experience at Cappuccinos in the Garden Route Mall, George, Western Cape. We arrived there just before 12h00. To begin with we had to wait ages to get a waittress to take our drinks order. No matter how often or hard we tried to get the attention of a waittress we were ignored and the waitresses just walked past us. Eventually we placed an order for drinks, which we had to chase up several times before it arrived at our table. We immediately tried placing our orders for our meals but the waittress diasappeared and we battled to get her attention. In the meantime it was clear to us that something was extremely wrong in the restaurant. Customers started walking out, complaining about non-existant and poor service. Then the restaurant's door was closed and I could clearly see that customers were turned away. I live in Johannesburg permanently and arranged to meet my 2 friendswho live in Sedgefield at Cappuccinos for lunch. As I had not seen my friends in years we decided that meeting at Cappuccinos was about the get together and not the foodand therefore decided to remain at Capuccinos. We eventually got to order our meals but waited for ages. We had to complain several times. The toasted chicken and avo sandwich was burnt and despite asking merely for a slice of toast o replace the burn toast, it never reached our table. The other 2 meals were edible. Then the battle for the bill began and I had to walk to the card machine myself in order to pay. When I asked to see the manager I was told by the waittress that I could complain to her. I declined. The waittress mentioned that they were short staffed on the day and denied that customers were in fact turned away. Customers were turned away and the doors closed for some time between 12h00 and 13h50 when I managed to pay the bill. I have and am putting the word out there for people not to go to Cappuccinos in the Garden Route Mall. I have had poor service in my life from other restaurants, but nothing quite as shocking on Monday 25 March.
0 replies
104 months ago
COMPCARE WELLNESS MEDICAL SCHEME PAYS ALL CLAIMS
After my complaint on hellopeter.com I was contacted by their Operations and Customer Experience Manager, Karen Nel, who efficiently sorted out my claims. All the claims in question have now been settled. I am once again a satisfied member of Compcare Wellness Medical Scheme.
0 replies
104 months ago
COMPCARE WELLNESS MEDICAL SCHEME REJECTS VALID HOSPITALISATION CLAIMS
My husband and I have been members of Compcare Wellness Medical Scheme for 31 years. My husband was hospitalised 21-28 August 2017. On 30 August I was notified that all claims related to his hospitalisation from 23-28 August was rejected and in order for the claim to be reprocessed an enquiry was logged with their adjustment assessor. After several telephonic discussions with consultants in the call centre I realised that they were unable to assist me I insisted in speaking to a more senior staff member. That was when I started dealing with our "case manager" Janet Sharpe. Janet informed me that the hospital furnished the scheme with the incorrect diagnosis and it was even suggested to me that my husband merely had a "productive cough". The Authorisation in my possession approved the following diagnosis: 1. Bacterial pneumonia and 2. Chronic obstructive pulmonary disease. After making Janet aware of the details of the authorisation she then said that she was trying to obtain results of x-rays and blood tests from the hospital manager as this was "new procedure" at the scheme. No mention of the "new procedure" was mentioned in the Authorisation and Janet conceded that members have not been advised thereof. Despite Janet's telephonic undertaking to obtain results of x-rays and blood tests from the hospital manager she failed to do so. I took it upon myself to obtain the aforementioned results from the physician's rooms, (which Janet was not prepared to do) and I forwarded same to Janet. Janet was today, 26 September 2017, not prepared to speak to me and I had to speak to Emelio in the call centre who could not assist me. Despite my NUMEROUS telephone calls and e-mails to the scheme (for which I receive an automated reply with promises of the matter being attended to), the claims remain unpaid. I am therefore currently being subjected to telephone calls and sms' from service providers who have not been paid by the scheme. I also had a problem in July 2017 when my husband was hospitalised and the physician's accounts were rejected with rejection remark "self payment gap - member's responsibility". Self payment gap is not applicable in the event of a member being hospitalised. On 30 August 2017 I received the following e-mail from the scheme "we wish to advise that the abovementioned claim has been incorrectly rejected due to the member being in the self payment gap". Despite my numerous phone calls and e-mails to the scheme the attending physicians account has still not been settled in full. I have requested for a senior staff member to contact me but this has also not happened. I will now be oblited to take the matter up with the Council for Medical Schemes.
61 replies
114 months ago
Filthy Burger King
<p>We had an eat in meal at Burger King, Mall of the South at 7:30pm tonight. We were disgusted at the filthy state of the eatery. The entire floor was filthy and sticky with discarded packaging lying on the floor. The tables and chairs were also dirty and sticky. It was clear that the store had not been cleaned in quite some time. There were other patrons also commenting on the filthy state. We certainly will never set foot there again.</p>
0 replies
117 months ago
Friendly caring service from Lancet Laboratories staff
<p>I had to have blood tests at Lancet Laboraties, Mulbarton Hospital recently and would like to compliment them on their friendly, professional and compassionate staff. I have not been greeted with such a friendly "good morning" in quite some time, the admin staff were professional and the staff member who drew the blood chatted away compassionately. We'll done. It certainly made my day! </p>
53 replies
117 months ago
ABSA BANK CLIENT NOT FICA'D 3 WEEKS AFTER PROVIDING FICA DOCUMENTS
<p>My husband, MR H J SMITH, who is en existing client of ABSA BANK, was informed that he has to re-FICA his account failing which his account would be de-activated. He attended ABSA BANK, The Glen branch 3 weeks ago with required Fica documents and was informed by ABSA staff member that his Fica was in order and that the account had been activated. It is now 3 weeks later and the account has not been activated and he is unable to transact on the account, despite attending ABSA The Glen branch offices in person on 2 occasions and was on both occasions assured that his Fica was in order and that the account had been activated. On Thursday 1 September he called the client services centre telephonically and was assured that his account would be activated within 6 hours. He is today still unable to transact on the account as an error message states that his Fica is not in order.</p>
53 replies
123 months ago
LACK OF SECURITY AT MAKRO ALBERTON STORE
I WOULD LIKE THIS TO ACT AS A WARNING TO MAKRO ALBERTON CUSTOMERS. MY FATHER (AGED 87) AND HIS COMPANION WERE ROBBED OF THEIR CELL PHONES AND WALLET ON TWO OCCASIONS IN A MATTER OF MONTHS. THE MOST RECENT INCIDENT BEING ON 22 FEBRUARY 2016. THE INCIDENTS WERE REPORTED TO THEIR SECURITY AND THEY WERE SHOWN VIDEO FOOTAGE OF THE CULPRITS BUMPING INTO THEM AND ROBBING THEM WHILE BEING DISTRACTED. I TELEPHONICALLY SPOKE TO THE STORE IN QUESTION'S MANAGER WHO IS SUPPOSED TO BE IN CHARGE OF SECURITY (UNFORTUNATELY I CANNOT RECALL HIS NAME) ON 24 FEBRUARY 2016 WHO WAS NOT EVEN AWARE OF THE INCIDENT. THE MANAGER IN QUESTION DID HOWEVER UNDERTAKE TO INVESTIGATE THE INCIDENT AND GET BACK TO ME. I HAVE TO DATE NOT HAD A RESPONSE FROM THE MANAGER IN QUESTION. I GET THE IMPRESSION MAKRO STAFF DO NOT TAKE THEIR CUSTOMERS' SAFETY SERIOUSLY AS THE MANAGER WHOM I SPOKE TO ADMITTED THAT THEY DO HAVE A PROBLEM WITH SYNDICATES OPERATING WITHIN THAT STORE BUT COULD NOT TELL ME WHAT THEY ARE DOING TO ELIMINATE THE PROBLEM TO PROVIDE SAFE SHOPPING FOR THEIR LOYAL CUSTOMERS
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)