JJ
JJ J
Active since May 2013
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
Zero service
Zero service regarding a claim as always. Have to rant and scream in order to get any answers. You chose to send me vehicle to a shifty service provider, now I'm told it's Saturday and you have skeleton staff so I just just wait until Monday even though my call was logged on Thursday. So as long as I keep paying what I need to you do nothing more than required and also provide damn **** service
212 replies
14 months ago
Pathetic Service.
Absolutely quick and efficient to let me know that they are the chosen service provider for my vehicle and thereafter pathetic. Michelle sounded like she was always doing me a favour whenever she telephonically engaged with me which was also after many calls. Zero courtesy or empathy. No mam, yes, please nothing. As if she was chatting to a colleague. Car was ready earlier than expected which was worse than having to wait! Headlight was not aligned correctly, had to now wait with 2kids whilst they ran around and fixed this, again Michelle stood there and not once extended an apology for this poor service but rather chose to ask for a job card many times. Drove out the place in the rain only to find that one wiper was almost falling off. Reversed back in and asked them to sort out, which they then noticed that the other wiper was not aligned correctly also. Again waited for this. Not apology once again. Not as if I'm a paying customer who needs good service. This morning we noticed that the steering wheel was not aligned correctly, the bonnet arms not painted, headlight bracket seems straightened and not changed, dust cover underneath missing, rusty *****s/bolts installed under bonnet. Not even sure if an original bonnet was fitted. Asked for a print out of all that was done on the vehicle and was told that this will be emailed. No proper invoice for excess paid, but oh boy, my excess was one of the things that Michelle was sure to point out on like I was unaware of this. When mentioning how Michelle showed no courtesy to the service manager in the branch, it was brushed off as it was nothing. Now if this is the service you provide, will be sure to tell everyone about it! Currently my vehicle is back at the branch, another 2 hours wasted of our precious time! Absolutely Pathethic for such a large establishment! Would rate you zero star if there was an option!
71 replies
22 months ago
Pathetic Service - Gateway Pharmacy
What's the point of having a speed track for pre packed medication for collection when it's always an issue to find on arrival. Today I found incorrect tablets in one of the prescribed boxes. Totally different medication to what is required and had it not been a different color I might have not noticed. Now this is not cosmetics or lipsticks, this is medication and it must be such a stressful process! Seriously we are paying tons of money for this pathetic service. Gateway Clicks I am really tired of your sorry and sob stories. Let's hear what you have to say now!
0 replies
25 months ago
Poor Service
Yet again I have to escalate, email and call. It would be so great if your client service is as quick as your sales service!
112 replies
26 months ago
Pathetic Service
Absolutely pathetic Staff! Think they know it all and are most unhelpful! After being introduced to a ***** financial assistant who disappeared during the purchase of a property, the agent also then disappeared leaving me to deal with the seller directly. Absolute no follow up from agent who definitely still collected their full commission! Every person I dealt with was unprofessional and egotistic.
0 replies
39 months ago
Pathethic, No Courtesy or urgency - Business Insurance
Having signed up with you guys for business Insurance, I expected much more better service! I find your consultants have lack of courtesy or empathy especially when there is an issue, yet when they are ready to close a sale they are ever so efficient and courteous. Twice now I had to request my policy documents a few times before it was sent. Why is this? I made amendments and twice I was advised that the vehicle inspection report was not completed, yet this was sent on the 20/01/2023. Miraculously your manager to see it as updated, but both your consultants could not, thus frustrating me for absolutely nothing! Today, I had to advise your consultant that he should get a manager involved due to my unhappiness with the issues that I was experiencing, is this really necessary for me to point out? Surely he could hear my frustration, but then again all it seems like, is amending the premium and policy is the main factor rather than customer service. Once I was transferred to a manager, and not once offered to be called back, again I experienced this lack of courtesy and again had to point out that surely call recordings and other things should be done to help sort the situation out, rather than just referring me to underwriting. Again, your manager, then only saw this fit halfway through the call, yet she should have started with this! Promising to call me back with feedback by close off business, again I await with no feedback. Yet again, another false saying! If you are still busy with the investigation, can an email not be sent to explain this? Again it shows lack of courtesy! God forbid, I hate to even think what a claim process would be like! Feedback regarding these issues will be appreciated.
56 replies
39 months ago
Pathetic & Inefficient Service
Pathetic service and this is why I had cancelled my tracking contract with Netstar. Signed up for insurance recently and unfortunately Netstar is the preferred fitment for a device. Trying to book a fitment is almost as hard as finding good service when calling this helpline. After not being called back once asked to be called, transfered a few times and a few calls, finally a sales agent was able to assist. Then I get an email to follow a link to book the fitment, with the earliest date available being next Tuesday. The insurance requires this fitment to be done within 7 days so the inconvenience of having to call the so efficient call centre again, only to be told that the link is not accurate. Now why would you send out this link to the customer if this is so? Then been told that your fitment is booked, yet you haven't booked, then later realizing that the correct word that should have been used was processed and not booked. Really, do you even care about your customers or is it just about chasing numbers and sales??
396 replies
50 months ago
Pathetic Service!
Tested the panic button first time, was called a few hours later. Second time, no response at all. After me calling, I was advised that the device is no longer under warranty and the only way to resolve is for me to sign up/renew a contract. Shocking how quick a retention/sales person can call, yet service calls are so poor. Called a few times to enquire about cancellation, and when I finally call to go ahead with the cancellation, your consultant says I should contact my dealer. After mentioning a few times that the reason for cancellation, is due to poor service delivery, none of your team members ever displayed any concern or offered to change the situation around. Whats most shocking is, after placing my 30 notice to cancel, I now suddenly receive texts and calls when when the button is mistakenly triggered or a high risk zone is entered. Sounds more like a gimmick to boast sales!!! Sad that service is only provided once cancellation is received!
53 replies
60 months ago
Pathetic Conditions - Pik 'n Pay Phoenix
Pathetic conditions at the Phoenix Pik 'n Pay. There are never trolleys and baskets available during the day. Sad to see people carrying around their goods in cardboard boxes or in their hands. Maybe if the supervisors fill in for the packers rather than standing around chatting, the queues will move much faster and one wouldn't have to spend 30 minutes in a queue.
53 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
11 (78.57142857142857%)