DW
Danie W
Active since May 2013
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Utterly poor service from Bridgestone
I have claimed for a Tyre based on the warranty I purchase wit a new set . In January I claimed for pothole damage. Bridgestone said mid February. After getting the run around by the sales rep I put in a complaint on their web site. Ary Coetzee came back to me and arranged delivery on 18th Jan. Due to back order from sales department there Neo made excuses. So I waited for Feb date. THis has passed and I am now referred to Madia Magena. After emails I have not heard any feedback. Trying to sales department they send you back to reseption that does not answer the phone. Seems Bridgestone has no working processes
0 replies
27 months ago
Bad service from Vodacom
I have bought a data contract and for the last two weeks I have almost no throughput as the Vodacom signal is almost non existing. I have logged a call and all customer services (135) is stating that the call is in progress and someone will give me a call. Neither the back offiice, network departments nor Team lead or Management is available or not in yet (at 9:45 in the morning) Maybe because management is late Vodacom customers are getting bad service. Can someone at Vodacom please respond and tell me who can assist me please
488 replies
63 months ago
DSTV Finances in arrears
I cancelled my Subscription in November but then they deducted December and gave me credit. Then DSTV was cancelled and no funds was taken January. On Feb1 my subscription was re-activated by DSTV in error, and Fees was taken out of my account in error, I spoke to the Helpdesk/chat who did the cancellation and request the refund again and indicated DSTV error will be fixed withing 2 days. AS of today(12 Feb) I am still waiting for DSTV to fix their error. DSTV is stealing money and taking the interest on it . Are you so cash strapped ?
112 replies
64 months ago
Rain Customer NO- support
I have been using rain for some time and was a happy customer. Since the 9th January 2021 the network connectivity is very bad. I logged a call at their customer-NO-support desk , escalated now for the 3rd time to their network support team and still is it not fixed. Besides getting one email from a techie there is just NO feedback on my matter no suggestions, no assistance. I have now twice tried to escalate this to senior management and insisted their customer NO-support desk and the NO-support manager to give me a call but no cigar. I presume if there is NO management then there would be NO customer support NOR Network Support. I understand the Covid way of working but to have NO feedback to unsatisfied customer is just unacceptable
117 replies
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1 Star
4 (100%)