RT
Roxana T
Active since May 2013
11
Reviews
0
Industries
Reviews
11 reviews27 months ago
Thank you so much, Kenzo
Thank you so much, Kenzo. You were so patient with us. Appreciate all the assistance in helping us decide between the two cars. Stay blessed! Tumi231187@gmail.com
0 replies
32 months ago
Do NOT move to WOODWIND ESTATES!!! The pits!
This is probably the worst property company to associate with. I'm currently a tenant at one of their properties (WOODWIND ESTATES) and I've had the worst experience. They male silly mistakes like switching off tenant's power supply claiming they haven't paid rent, when they in actual fact have, they hardly answer their landline (0117949390), they don’t send statements on time, and there's absolutely no sense of urgency!
0 replies
46 months ago
BAD SERVICE AND ABSOLUTELY NO SENSE OF URGENCY
I don't understand why 1st for Women will gladly deduct premiums on an "incomplete" profile without letting the customer know, and then when the time comes for a claim, they want to capitalize on the fact that no inspection photos were received. Firstly, it took them (1st for Women) 3 weeks to send a technician to install a tracker on my vehicle after they said they would do it within 5 days. Then they carry on deducting my premiums without informing me that they have not received the inspection photos of the vehicle. Last Wednesday I submitted a claim for a cracked windscreen, it took two days for someone to contact me about it. And even when the guy (Tshwarelo) contacted me, he asked the most ridiculous questions like who was my previous insurer on this vehicle (I just picked up the vehicle from the dealership on the 13th May, the same day I insured it with 1st For Women). I provided him with the details of my Sales Person at the dealership to request the inspection sheet from them. Then he tells me he'll contact me within 24 hours which was meant to be last Friday. I have been waiting since then. Oh, their online chat box is also on the app for decoration because nobody really checks, let alone responds on that app. It's so true that they will find any loophole not to pay out and yet they are so quick to dip into our accounts!!! It's annoying, really!
134 replies
47 months ago
Degree of BAD customer service is shocking!
I collected my BMW from We Buy Cars (The Dome) 2 weeks ago. I had to wait hours before I was assisted. At every stage of the process, I had to keep following up with either Morne or Ryan for any new developments (I believe Ryan is only chasing commission but doesn't give a flying kite about the customer experience). Upon the car being handed over to me, I did not realize that the infotainment system was faulty. So I took it to BMW Centurion a few days later and they confirmed that the system was indeed faulty. At We Buy Cars, upon delivery of my vehicle, the fuel tank was just about empty, which begs the question of what the delivery fee actually entails. The salesman (Ryan Rajah) did not mention anything about me having to transfer the motor plan (with a balance of 2 years) into my name at my own cost. I only discovered this when I tried to book my car in at BMW Centurion for the infotainment system fault. I have been asking Ryan to assist me with a number of things, including the transfer. The license disc expires now at the end of May, and the vehicle reg nr which belongs to the previous owner (from Durban) still needs to be changed. I literally have to beg Ryan for every little piece of information regarding the purchase of my vehicle which I am rightfully entitled to. When I phone him, he tells me he had either "forgotten" or he was "busy". We Buy Cars (The Dome), your service is disgusting and your employees are clueless! Ryan actually had no idea what the process is regarding the motor plan transfer and went on to ask someone else whilst I held on the other side of the call. How does We Buy Cars employ such incompetent people who are not customer centric and have ZERO sense of urgency???! It's one thing to not know something, but it's a completely different story when you customers for granted and they have to chase you as if you're doing them a favour. Disgusted and disappointed are understatements for what I feel right now!
134 replies
56 months ago
VERY BAD SERVICE!
Cheap bank for VERY CHEAP SERVICE. I've been sent from pillar to post just to get a settlement letter or a letter showing that my account is up to date. I first spoke to Seitei Kekana, ref # 86418882 who promised me the letter within 48 hours, but later sends an extremely vague email telling me that I need to refer to their CSS department. Then I spoke to Sinothando Ngwenya ref #86444461 , who assured me that I would get a letter stating that my account is up to date within 24 hours. I still have not received this letter, and when I called this morning I was told by a new consultant that my request was rejected because they do not issue such letters. This tells me that 1. Sinothando obviously doesn't know what she's doing 2. She lied to me I then spoke to Maurisha October ref #86459989 regarding my last two queries. She initially wanted to send me back to the Loans department, the same department that referred me to the Customer Service department. After this back and forth, I got totally frustrated and insisted that she assist me. Needless to say that she still eventually sent me to the so called CSS department. I have now spoken to Boniswa ref # 86461072. Boniswa says she's escalated the matter and her Team Leader is dealing with it. I should expect a response by 5pm today. Now we play another waiting game. This is shocking guys! I am so disappointed and this isn't the first time that Capitec has showed a lack of empathy and sense of urgency. I'm transferring my loan over to a different bank and I need this settlement letter NOWWW!!!
53 replies
62 months ago
So disappointed with CAPITEC CREDIT INSURANCE!!! YUCKS!
I sent through retrenchment claim on the 25th of January, they requested additional documentation which was sent through on the 29th of January 2021. Today is the 25th of March and there's been NO UPDATE, NO PROCESSING OF MY CLAIM, NO FURTHER COMMUNICATION from Capitec. I have called in about 4 times and each agent first claims that they did not receive my documents, then a few minutes These are the agents I spoke to today which have been of no help whatsoever, especially Tania, who was adamant that there was no communication from me on the 29th January for incident #79939839 -Delaney August -Tania Buqwana I have also mentioned that I do NOT have a retrenchment letter anymore informing me of the company's intention to retrench because I was using the company's laptop and email, which were all handed back to the company on the 15th of December 2020. I don't understand why Capitec can keep a case opened from January to date and think it's okay to not communicate with a customer, yet we pay significant interests on these loans to ensure that we are covered by the credit insurance. I mean really!!! Oh, and they are so rude and will talk over you without waiting for you to finish talking :(
53 replies
62 months ago
Disgusting service from SARS call centre, and ridiculous turnaround times!
So besides the fact that we have to hold on for about an hour, the call centre agents are also not very helpful. I have been trying to resolve an issue for the last two weeks with SARS and today the agent tells me that someone will contact me in 21 days. A turnaround time of 21 days is just unacceptable!! All I want is to be able to submit my returns on e-filing in order to obtain a tax clearance, but to get assistance is worse than pulling a wisdom tooth :-( I have been given case nr after case number!!!!! I'm not able to wait for 21 days because I need this clearance in order to submit tender documents. Nobody's going to wait for me and SARS. THIS IS JUST RIDICULOUS! The few case numbers I managed to keep are: 378025006 378446637 378466107 Very poor service! The agents are also not very clued up on their system, so you spend about 45min holding for an agent and spend another hour with the agent trying to figure out what to do or what the issue is!!!!!!!
0 replies
99 months ago
Disgusted by ABSA service and their threats!
I've been with ABSA vehicle finance for almost 3 years. I have been paying my instalments timeously until I lost my job last year some time. I'm only 2 months in arrears and I've received court summons. In December 2017 a very dodgy looking man came to my house around 8am in the morning claiming he was from ABSA and wanted me to make an arrangement with him in person for payments. I refused because he just showed up at my gate very early in the morning and started banging it because it was locked. Of course I wouldn't have made arrangements with someone like that. So I requested that he get a consultant to phone me instead, but that did not happen. Then to my surprise early this week I got a text message saying that they are proceeding with a court order and the text message says I need to contact a lady by the name of Judy on this number ********** . I have tried phoning this number so many times but nobody ever answers the phone. I will NEVER take any product with ABSA again! I've been paying my account every month except that I have not been able to settle the 2 months arrears, but the treatment suggests that I have stolen from them. What nonsense is this?!
105 replies
105 months ago
EXTREMELY BAD QUALITY of shoes and DISGUSTINGLY SHOCKING SERVICE
On Thursday (7 September 2017), I bought a pair of sandals for my daughter for an occasion we were to attend on Saturday the 9th September. When my daughter tried them on they seemed to fit, then on Saturday morning she wore the sandals and walked around the house for less than 5 minutes but I noticed that they were too tight as she complained that she couldn't walk properly. I took them back to Shoe City in Midrand (The Boulders Shopping Centre) where I was "assisted" by a very cold and unsympathetic gentleman by the name of TLOU. He refused to give me his surname. I told him that I had come for an exchange for a bigger size but he told me that they will NOT exchange nor will they give me a refund for those sandals because the child has already walked in them and that they are no longer in the same quality that we had first bought them. The child literally wore the sandals in the house for less than 5 minutes and I have absolutely no reason to lie about that. He then told me in the form of a suggestion that shoes need to be tried on a COUCH/SOFA to avoid any slightest damage. There are no damages on the sandals except a bit of dirt underneath showing that the child walked with them on the floor (I mean where else can you walk). I then asked him for someone who is superior to him and he expressed that he is in charge and I'm more than welcome to lodge a complaint. I asked him to assist me by phoning their call centre, to which he also refused. I again asked him to write me the number and email and he said there's no email, I should phone the call centre. Just as I started to fall for the idea of phoning the call centre, he then tells me that it's of no use because there's nobody to assist me on a weekend and I should phone during the week. I was very upset and shocked by this service as it was not the first time experiencing something similar to this at Shoe City. I eventually left him with the sandals as well as the receipt and told him that it's useless to keep a pair of unfitting sandals, so he can keep them. At this point I do not even want an exchange. I would like my refund and I will make sure everyone knows how bad the service at shoe city is. By the way, many other stores like Edgars, Foschini etc are very good with exchanges and I will be looking no further. I regret all other purchases I've made at this store. Lastly, in the event that an item is damaged after being in possession for only 2 days, then the QUALITY of the item is HIGHLY QUESTIONABLE!!!!
122 replies
123 months ago
Still waiting for son's Birth Certificate - HELP!
I applied for a name amendment last year April 2015 at Home Affairs Centurion. They apparently sent all the documents to Amendments, but till today (22 March 2016) the amendment is still not done and my son doesn't have a proper birth certificate. They told me it takes 6-8 months ,but its been far longer than that now. I need the amendment done as my child needs his birth certificate.<br> <br> I have contact the call centre, but they all don't have answers to anything. I've spoken to Bongani Nkuna, Kholofelo Mbungela, Cathrine Siwela, Lee-ann Buys, but NONE of them have been helpful. <br> <br> I was instead sent back to the Centurion branch to get the application documents that I submitted, and I spoke to Stoffel about it, who then sent me back to the call centre saying that my documents have been sent off to Amendments so they won't have copies of them.<br> <br> I don't know what to do anymore. There's just no service delivery in this country! PLEASE HELP!
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
8 (72.72727272727273%)