PK
phumlani K
Active since May 2013
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
Appalling and despicable customer service and experience
Appalling and despicable customer experience and service - Makrosure and their Repairs Service provider I would like to refer a matter to you regarding a claim that was processed by the extended warranty team for a Samsung washing machine i purchased July 2022 and took an extended warranty policy. On the 16th of April, I called Samsung regarding an issue with the Samsung washing machine I purchased from Makro, the technical support team assessed the machine virtually and confirmed that it required a technical to physically assess the machine as they couldn't succeed with the virtual troubleshooting of the machine. Because the machine was out of warranty Samsung advised that I call Makro strubevalley for further assistance, Samsung issued a ticket number for the virtual assessment of the machine Ref#7121716682 On the same day I called the extended warranty contact centre, the claim was process and I was provided a reference number LB4C I followed up for 2 weeks with no success until I called Makro strubenvalley and the lady by the name of Kelebohile assisted me on the same day a technician from their service provider by the name of Prince was dispatched, unfortunately he could not resolve the matter and informed that he did have the right size part to fix the machine and needed to take in room thwor workshop to fit a proper part. That was on the 30th of April when Prince took my washing machine. I have been following up with Makro, the extended warranty team and the service provider and I must say the service provided is appalling between the three stakeholders none wants to take accountability and give me proper feedback or status of the progress of the repairs. Today I was informed that it will take 2 weeks to repair my machine after waiting for 6 weeks. Additionally, they informed me only today that their repairs period takes 6 weeks and they are still within the SLA. Who on earth cared to inform about this. I have also referred this matter to the short term insurance Ombudsman. I am so disappointed 😞 and disgusted by the level of bad service I experienced 😑
0 replies
23 months ago
Outstanding service
Casa Bella Silverstar. What an amazing experience. Impressive service thanks to Lara our waitress she was such an amazing hostess, she made us laugh and rendered an outstanding service, the food was to die for... from the complimentary starter to the deserve.... mouth watering and elegance at its best 👌
0 replies
24 months ago
Outstanding service
I received an outstanding and incredibly good service from Wetility. Very professional and friendly. Engaged with Thato the consultant from Wetility last week he walked me through different packages and worked his magic, the process was flawless, he kept me engaged at all times, after the credit checks I received a call from another friendly consultant by the name of Bongiwe and immediately after that a virtual consultant contacted me to arrange a virtual site inspection and the following day the technicians arrived at my house. They were on time and very professional, after installation they clean the area. I am a happy customer and super excited of the solar system and the entire experience I received. Wetility consultants are all professionals they treat like you are the only customer they have. Thank you so much Wetility from now on no more poweroutages and load reduction trauma. I was also issued a COC and received a complimentary airfryer. Wetility they don't sell people dreams, they deliver exceptionally.
53 replies
24 months ago
Had the worst experience at the ER from the triage unit the nurse was very unfriendly never introduced herself or greeted me as a patient. The casualty nurse gave me the same attitude felt like I am in the government hospital. Staff don't introduce themse
Olivedale netcare hospital ER worst nightmare
0 replies
27 months ago
Great service from A...
Great service from Aaron, addressed all my concerns professionally and efficiently.
58 replies
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3 (60%)
4 Star
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1 Star
2 (40%)