SN
Sifiso N
Active since May 2013
22
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22 reviews1 month ago
Worst medical aid scheme EVER!!
I joined Fedhealth in February 2025 on the FlexiFed 1 option. At the time of joining, my day-to-day benefits were active, and I was also charged an additional premium for the MediWallet facility. I continued on the same plan into 2026; however, this is when the issues began. In January 2026, I contacted your call centre after noticing that my medical savings reflected a zero balance on the app. I was advised that I needed to specify the amount of savings I wished to activate, with the option to increase it later. I requested that an amount of R3,000 be activated. The consultant informed me that an additional MediWallet premium would apply based on this amount. However, upon reviewing my profile shortly thereafter, I noted that only R2,500 had been activated instead of the requested R3,000. Despite this, I am still being charged a MediWallet premium corresponding to a R3,000 savings limit. This discrepancy has not been explained or corrected. On 2 March 2026 (call reference: 020326QFMR65), I contacted Fedhealth again to understand how my hospital benefit works. I had received treatment at Netcare Alberton Hospital, which is listed on the FlexiFed 1 network, yet I have incurred significant out-of-pocket expenses and my savings have been depleted. During this call, I was informed that the ICD-10 code submitted by the treating doctor was classified as a trauma code and should have been paid from the risk benefit, not from my medical savings. I was assured that my savings would be restored and that the relevant service providers would be paid from the appropriate benefit. To date, this has not been actioned, and I was not informed of any turnaround time during the call. As a result, I am now being pursued by service providers for outstanding payments, which is causing considerable stress and inconvenience. During the same interaction, I also requested an increase to my medical savings. I was advised that this could not be done as my employer had limited my savings to R2,500. Upon querying this with my employer, I was informed that payroll does not impose such limitations and that this matter should be addressed directly with Fedhealth. This conflicting information is unacceptable and has added to my frustration. Furthermore, on 1 April 2026 at approximately 16h14, I contacted your offices again to follow up on the restoration of my savings. I spoke to a consultant named Makgotso, who placed me on hold for an extended period until my airtime was depleted. I did not receive a callback, which I find highly unprofessional and discourteous. Overall, my experience with Fedhealth has been deeply disappointing. Despite paying significant monthly premiums, I am now left to cover medical expenses out of pocket while dealing with unresolved administrative issues. This situation is unacceptable. I kindly request the following as a matter of urgency: *Immediate correction of my medical savings allocation and MediWallet premium discrepancy *Urgent restoration of funds incorrectly deducted from my savings *Settlement of all valid claims under the appropriate benefit (risk vs savings) *Clear clarification regarding my medical savings limits and employer involvement Feedback on the service failure experienced during my interaction on 1 April 2026 I trust that this matter will be given the attention it deserves and that a prompt resolution will be provided.
1 reply
17 months ago
ONESPARK IS A ****
I don't know if OneSpark is a fly by night company or some Mickey Mouse company, An amount was debited from my account, I lodged a complaint and was told that the funds will be paid back into my account. I made a follow up with Zanele and she confirmed that the payment has been made. I made another follow up yesterday and requested proof of payment, I was then told that Finance could not make the payment due to issues with my banking details, they called me once couldn't reach me and just left everything as is. It's funny how OneSpark had the correct banking details when they collected money from my account however when it's time for them to pay they don't have the correct banking details. STAY AWAY FROM ONESPARK
1 reply
17 months ago
PLEASE PAY BACK MY MONEY ONESPARK!!!!
I got in touch with Onespask asking them to cancel my policy as I am unable to afford and I received a Cancellation request for the life and funeral cover. To my surprise I woke up this morning and noticed that One Spark collected a premium from my account after I told them I can no longer afford. PLEASE REFUND ME my R545.65 URGENTLY!!!!!
1 reply
18 months ago
FINCHOICE IS USELESS
Finchoice doesn't even deserve to get a 1 star rating, they don't deserve a star at all for their poor service. I called in on 17 December 2024 to request a skip payment, the guy i spoke to said my request is successfully and only the installment for the Mobi Money will be collected. Today the installment that I had app**** for a payment break on was collected. I called in at around 1**** and spoke to a useless consultant called Poko, she told me I can only get one skip payment and all she can do is make a note. I requested to speak to a manager and she declined, I requested for her surname and she declined, I requested for a call reference for which she declined. Can Finchoice provide me with the call where I was informed that the skip payment is successfully then I will approach the relevant Ombud cause clearly yall don't want to assist me.
5 replies
25 months ago
STAY AWAY FROM HYUNDAI ALBERTON!!!
I took my vehicle in for a service on Saturday 4 May 2024 at Hyundai Alberton as I had taken it there previously. Yesterday while driving I tried to turn on my GPS and nothing populated on the screen, I then checked my map SD card and noticed that it was removed from my vehicle. I called the dealership and spoke to Letitia who informed me that she will speak to her manager to view the footage, I am still waiting. I am failing to understand why my SD card was removed from my media player while the vehicle was brought in for a service, so clearly this dealership does not respect me as a customer and don't want my business. All I want is for the dealership to return the SD card that was removed from MY VEHICLE WITHOUT MY CONSENT!! I will find a reliable and trustworthy dealership that will service my car going forward. STAY AWAY FROM HYUNDAI ALBERTON!!!
0 replies
45 months ago
TELKOM IS A SCAM
These scamers don't even deserve a 1 star rating they deserve a 0 I was informed that my account is in arrears and handed over to a debt collection agency. When I called Telkom to enquire I discovered that these *****s had captured my banking details incorrectly and I was being being billed for the failed debit order. I spoke to Nokubonga Mbatha who advised that my case will be escalated and this was on 16 Sept. Yesterday I received an sms about my services being suspended, I called and spoke to Mbali who said an instruction was sent to Nokubonga to credit my account and that was not done. I called again this morning and spoke to a Yanga who cut my call without resolving my issue, I called again and spoke to Mbali who informed me that I cannot be put thru to a manager and a call back request will be sent, she further stated that the TAT is 24-48 hours. Now can you bright sparks @TelkomZA tell me how am I supposed to do my work when I have paid all the money that is due to you? Customers have to wait 24 hours for a call back on something that they are paying for? Plz sort out this nonsense urgently or else bring back my money.
0 replies
53 months ago
DSTV IS A SCAM JUST LIKE BONKE GQUNU
I honestly thought I was dealing with a reputable organization but it seems like I'm dealing with a fly by night business located in Joburg CBD, DSTV is a scam PERIOD!!! So today I called into the contact center to follow up on my reward and it was the most disastrous day as my call was routed to a lazy imbecile by the name of Bonke Gqunu. I explained to him the reason for my call and he was checking for things that I didn't even ask for, I informed him that I am making a follow up on an escalation that was loaded by Naume Hlapa to the technical department as I still have not received my reward. This "bright spark" called Bonke tells me that I need to visit my nearest Multichoice branch to claim the reward that I claimed thru my DSTV app. I requested Bonke to put me thru to someone who can assist me with my query cause he was just not listening to what I was saying. This fool puts me on hold for a long time hoping I would run out of airtime so the call can disconnect but I stayed on hold till he disconnected the call on his side. Surely a big organization like Multichoice has a QA department that listens to calls and I would like for a manager to QA the call as it is completely unacceptable for a agent to cut the call on a client without assisting me with my query. So do we pay our subscriptions just to deal with lazy bums like Gqunu? Come on DSTV you can do better than this. Now I called to follow up on my escalation that was loaded regarding the reward that is due to me (Reference: 48196367) on Sunday I spoke to Naumi Hlapa who informed me that the matter has been escalated and I will receive feedback to date I haven't heard anything from DSTV. This is really shocking and DSTV has left a bitter taste in my mouth. What a scam
2 replies
54 months ago
Stat away from this Fly by night
The service that I have received from Ram hand to hand couries has left a disgusting taste in my mouth, I thought I was dealing with a reputable and professional company but the way things one could swear that I was dealing with a local fly by night company. Last December I appointed Ram to collect a parcel for me in Cape Town and deliver it to my premises in Johannesburg, I called the call center before hand to request the driver to contact the individual whom the parcel was to be collected from before making his way there however I was told this never happened. I called Ram and requested to top up the amount that I had paid to them so it can be a same day delivery, I spoke to Tsholofelo Ngwenya who advised me to book another collection as a same day delivery and that Ram would refund me the amount I paid for the initial booking that I had made and I did that. After not getting any communication from Ram regarding my refund I picked up the phone to make a follow up, I was requested to provide my banking details for which I did and was told by Tsholofelo that she would refer the matter to accounts to process the refund. I sent emails to Tsholo following up on the status of my refund and she hasn't bothered responding till today. I called the call center yesterday and spoke to Ruth who advised that she would escalate the matter to Tsholo and the accounts department and still haven't received any communication. I will never utilize the services of Ram hand to hand couries and wouldn't advise anyone to make use of this fly by night, it's shocking that a big company like Ram can't pay back my R600, I'm really disappointed in Ram never expected such treatment from such a big organization. Shame on you Ram
9 replies
55 months ago
CCD COURIERS IS A NO SHOW AS USUAL
Good day, I received a call that my daughters debit card would be delivered between 08h00-10h00 by CCDU couriers. At 10h05 I called CCD to follow up and I spoke to Tebogo who said he will call me back but has not done so. This is not the first time I'm having issues with CCDU, last year there were issues with the delivery of my card and till this day FNB is still using this incompetent company for deliveries. It's shocking how a big brand like FNB can be in partnership with such a Mickey Mouse company that doesn't even know what's going on within their organization. Now I've been waiting for hours and no one has had the decency to update me. This company is dragging FNB's name in the mud and I don't why is such a big organization is not working with reputable couriers such as DSV, DHL, Dawn Wing? As a customer I am so disappointed in FNB
1 reply
62 months ago
STANDARD BANK IS TRASH!!
I posted the below on 5 March and two months later I'm still awaiting feedback from Standard Bank: Standard Bank never ceases to amaze me when it comes to service, one could swear that Standard Bank is owned by the Government because of the poor service. I applied for debt review in 2017 and my payments were being handled by the debt counselor, last August I terminated the services of the Debt counselor and decided to pay my creditors directly, from the time I took over my account I have not received a single statement from Standard Bank yet I’m making monthly payment, to this day I don’t know how much I am owing Standard Bank. On 21 January 2021 I sent an email to *********** requesting my statements as well as the amount owing and I didn’t even get an acknowledgement email nor a response. I made a follow up on 29 January 2021 to follow up and till this day Standard Bank hasn’t bothered to action my request, what is so difficult with sending me my monthly statements it’s not like I’m requesting a loan or anything all I want is my statements and the amount that I am owing. I have always known that Standard Bank’s service is poor hence I cancelled my Cheque card on day 2, the service offered by Standard Bank is far more worse than the services rendered by Government. I have never seen such an incompetent bank in my life, can’t wait to paid off my account so I can leave Standard Bank for good I’m really fed up
2 replies
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2 Star
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