JW
James W
Active since Jun 2013
10
Reviews
0
Industries
Reviews
10 reviews45 months ago
Failure to deliver
I normally do my 88 year old mom's shopping for her, but being full of flu I thought it best not to, so I ordered from PnP online. I ordered on Monday for delivery on Tuesday morning last week. Many items that I wanted were not available (their Asap delivery was even worse), and by Wednesday afternoon the thins had still not been delivered- really pathetic. They claimed that they had problems with availability of some items, but I suspect that They didn't deliver on Tuesday because it was a public holiday. Thanks for nothing, PnP. I've looked at the Checkers app and they have all the things my mom needs, so I will use them in future.
74 replies
51 months ago
Rubbish product, rubbish customer care
Bought a pair of Stone Harbour jeans from them late last year. First time I wore them they tore at a belt loop so I exchanged them for another pair (should have got a refund). Third time I wore them the bum tore - the fabric, not the stitching. I no longer had the till slip so my local Edgars basically told me to take a hike, I must go to where I bought them. That is far from where I normally shop but I happened to be going that way today, They were also not interested in helping me. Now I understand why Edgars is always going bankrupt- rubbish product, no customer care. There are lots of places to buy jeans, so I will never set foot in Edgars again.
106 replies
86 months ago
Go out of their way to alienate clients
I must really compliment Absa on their ability to go out of their way to **** their clients off. They've just phoned me to complain that my home loan is in arrears by about R300. Not good to be in arrears, but when you consider the bond is nearly 16 years old and was only for 50% of the purchase price, then any idiot with half a brain would realise that this is an insignificant amount not worth worrying about. Now I understand why they are losing so many clients, and I will soon be one of them.
56 replies
96 months ago
Petty and small minded
I am in arrears on my 15 year old home loan to the amount of R1200, and they are harassing me on a daily basis regarding this. One lady told me it is so I can maintain my good payment history, which is obviously meaningless, because if they had looked at my payment history they would have seen that for the first 14 years there was a lot more paid in than necessary, but that is unimportant to them. Being in arrears is not where I want to be, but as I am self employed I never know what my cash flow will be like, especially in these tough economic times, so I cannot make any payment commitments. They also seem to lack the mental capacity to figure that the value of my property has increased in the last 15 years, so the original bond amount (only 50% of the purchase price), is insignificant in relation to the current value. The outstanding amount is only about 4% of this value and the arrears only 0.4%. If this was a new 90% bond and I was months in arrears I could understand their concern that they may lose money, but the chances of that happening with me is absolutely 0. Instead of taking the above into account they choose to harass and alienate me. I can't even speak to anybody at my branch any more- they just refer me to their call centre !
53 replies
99 months ago
Go out of their way to alienate their clients
Legalwise has just demonstrated what a bunch of mamparas they are. Within minutes of posting my complaint about not being able to cancel my father's membership (see 5 March- jimmyW) I received an sms stating that the membership had been upgraded. Odd that you can never get hold of them to assist you but they are very quick to aggravate you even more. Clearly they have no idea of how to run a business. I will be lodging a complaint with the consumer complaints commission.
105 replies
99 months ago
Pathetic service from a pathetic company
This is a seriously mickey mouse operation. I have been trying to cancel my fathers membership since 3 Feb. I have yet to phone them and get to speak to anyone- all calls go to their Pretoria branch go to an automated answering service that nobody answers, and calls to their Jhb number get transferred by an operator to an extension that cuts off after 2 minutes. I've made at least 20 calls. Emails go unanswered, contact via there website go unanswered when I state I want to cancel a membership, and where I don't give a reason they do call back and want to transfer me to an extension but cut me off when I ask if anyone will answer. On 22 Feb I wrote a complaint on Hello Peter and guess what - they actually called back within an hour, acknowledged that my emails had been received and promised to sort the matter out. I was given a reference number but it is impossible to follow up because no-one answers their flipping phones or replies to emails. Their membership fees are still being deducted so obviously nothing has been done. I strongly suggest everyone stays far away from this bunch of clowns. The last time I received such pathetic service was shortly before that particular company went bankrupt.
105 replies
99 months ago
Bad service? No service more accurate!!!!!!!!!!!!
I've been trying to cancel my Dad's membership since the beginning of February and today is the first time I've got so far as to speak to a person- who hung up when I started complaining about the pathetic service. I've sent several emails to their advertised addresses with no response, I've spent at least an hour on phone calls that nobody answers or get terminated after 2 minutes, I've contacted via their website stating that I want to cancel a membership and received no response. Eventually I contacted them again this morning giving no reason why I'm contacting them and someone phoned back in an hour, but wanted to put me through to the relevant department to cancel. When I objected that there would probably be no answer she ended the call. Absolutely pathetic, I wouldn't waste my time and money with this bunch of ___________ (fill in the blank space with your own insult)
105 replies
128 months ago
Go beyond the call of duty
Sparkling waters is a great family hotel that I can highly recommend. My compliment though, relates to the assistance they gave my 80+ y/o parents when my father had to be hospitalised shortly after arrival. They called an ambulance and Ray drove my mother to and from the hospital and even made another trip back to rustenburg to get more pills. A big thank you to them.
0 replies
129 months ago
Superfast delivery, good prices
Ordered a powertool from them online on Tuesday afternoon, by Wednesday morning the courier service was phoning me to deliver. I'm in centurion. How awesomely quick is that!!! Their prices are also very good too- they undercut the nearest quote by a considerable margin.
0 replies
130 months ago
Takes the hassle out of parking
We were flying to Mauritius for a week and weighed up our options of getting to the airport:-<br> -shuttle is convenient but expensive<br> - Gautrain is expensive and we still need a lift to the station (we're far from bus route)<br> -drive and park in long term parking. (have to schlep your luggage on the shuttle bus, get pushed over by airport staff on the bus, battle to pay and get out of the parking)<br> <br> Solution- Dropzone Parking Service. You drive to the departure terminal, they have someone waiting to collect your car which is parked off site. The car is waiting washed and cleaned at the same place on your return. Costs a bit more than the long term parking but the convenience is worth it. <br> I was nearly an hour ahead of the arranged pick up time but Jacques was there in minutes to collect the car which is checked for damages and the milage recorded. <br> <br> I highly recommend his services<br>
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)