PV
Pierre V
Active since Jun 2013
5
Reviews
0
Industries
Reviews
5 reviews15 months ago
Complaint against driver (Gordon's Bay)
Dear The Courier Guy, I am writing to formally raise a complaint regarding an ongoing issue with your delivery service. Today, your driver (C Dobson (Raees)) refused to deliver my parcel (KRPDBK) to my residence and, instead, left it at the security office without my authorization. This is unacceptable, as the security guard is not permitted to accept parcels on my behalf. Additionally, the driver falsely claimed that your company does not access residential complexes when delivering small packages. This is untrue, as I have previously received small parcels directly at my front door, including one just last week. Furthermore, I provided the access code for entry this morning, yet the driver deliberately chose not to use it. To make matters worse, he misrepresented the situation by telling the security guard that I had instructed him to leave the package there for collection—something I never authorized. This is now the second time I have experienced such an issue. In a previous incident, I was forced to obtain a case number from the police just to access security footage, an unnecessary and frustrating process. While I was able to recover today’s package, it contained high-value items, making this situation all the more concerning. Your driver’s failure to follow instructions, coupled with dishonesty, raises serious concerns about the reliability of your service. I expect an immediate explanation for this behavior, as well as assurance that corrective action will be taken to prevent similar incidents in the future. Trust in your company is difficult to maintain when such issues persist. Please address this matter urgently and provide a response outlining the steps you will take to resolve this. Thank you.
0 replies
21 months ago
Bad Attitude Courier Driver Complaint
RE: BUFZA6070633511YQ Good day I have a complaint against your driver who is operating in Gordon's Bay (Western Cape. Today, 18/07/2024) I received a phone call from your driver at 11:50 telling me that I must meet him at the gate. I explained to him that I can't meet him at the gate and that I will send him an access code to access the gate. This would've only taken 5 seconds as I had the code already written down. He then insisted that I should come to the gate. I explained to him that I paid for door to door delivery and that I am on crutches and I ended the call, infuriated at the driver's audacity. I'm on the second floor. Your driver has a bad attitude, he is lazy and was rude to me. This is not acceptable, and it is preventing me from placing further orders which is not fair towards the merchants. I want this driver to be reported and dealt with. I'm appalled to say the least and I am very unhappy about this incident.
0 replies
105 months ago
Rude ****phobic shop assistant
Good Day, I wish to lodge a complaint regarding one of your shop assistants. This morning, September 1, I parked in one of the bays reserved for Handles Inc. customers only in Shop 3, Edward III Building, 70 Edwards Street, Tygervalley. A friend and I thought before we go inside the shop (Handles Inc.) we would stop at Limnos Bakery right next door before going to Handles Inc. to buy door and cupboard handles for my house, as well as some locks too. One of the guys working at your store, light skinned, tall guy with light hair (could be bold), came across as aggressive and disturbed, rudely shouted at us to remove the car. I then explained to him our plan to rather first go to Limnos Bakery and then to Handles Inc. afterward, but the guy refused my response. I then moved the car and as I got in the car I saw another guy with dark hair, light skinned, also one of the shop assistants, laughing at us as if he somehow got pleasure out it and after that, both of them looked at us while waving. I got the feeling that perhaps they thought we're gay (because my friend was wearing a flower print shirt) and decided to treat us like that. I also just want to say that there were no customers in the store and no one else was parking in front of the store. My thought is the two small minded people working there were probably bored and saw an opportunity to pick on us. Please, would someone look into this matter and let me know what steps would be taken against these two ignorant people? They don't come across as smart people, perhaps that is why they are only shop assistants and nothing more. I've always supported your store in Cape Town, CBD. I don't think I will ever return again. It seems like the guys at Handles Inc. in Edward Street does not treat their people equally and with respect. I shall in future rather go somewhere else where I know I will be treated with respect and deal with friendly, civilized people, and not the small minded people in Edward Street who are obviously out to bully people. I am shocked, disappointed and deeply saddened by my experience at Handles Inc. in Edward Street. I sure hope the situation will be fixed in the future.
0 replies
113 months ago
Bad Attitude and appalling service
<p>Yesterday, December 22, 2016 was just another frustrating and disappointed meeting with Rhiannon and her mom at Hudsons Vredenheim. On our first visit a few months ago we met with them to discuss our wedding plans for next year and their attitude was just appalling. Rhiannon appeared to be tired and her mom was agitated. At first we thought nothing about it, but my mom also said she expected better service. Yesterday was just a low point of our day to say the least and their attitude was no different. <br /> <br /> First of all, one is not greeted with some sort of beverage to get the welcome feel. It was supposed to be mock-up table and we were many times confused as we quickly noticed they had not done much effort. I’m one of the grooms and I was not even greeted upon arrival nor was I greeted when we left. I contributed a lot of money towards this wedding and therefore see myself as one of their clients. I should be treated with respect and welcomed as they would do with any other clients of theirs. Those people are constantly dealing with weddings. I’m sure they can be at least friendly and professional at their job.<br /> <br /> Two days prior to our meeting Rhiannon send us an e-mail saying they couldn’t get the flowers we asked for as it was out of season. The choices we were given in the e-mail were to move the date of the mock-up table or substitute the flowers. We paid so much money for that mock-up table and Rhiannon had pictures of how we wanted it, but yet there were some significant ideas she got wrong. Also, our grooms table was not setup. With that amount we paid they could’ve used artificial flowers so we can get a more or less idea. When you bring this issue under their attention they are quick to smother you with excuses and copy and paste messages of all the terms and conditions they hide behind.<br /> <br /> I’ve read some positive reviews on them, so I’m not sure what exactly the problem is. We paid the venue in full last year to secure our date, so it’s not like we’re not paying clients.<br /><br /> Everywhere we go and tell people about our bad experience at Hudson’s, the people agree that Rhiannon and her mom need to change their attitude. According to Rhiannon they did their best with the mock-up table, and if that was the case then I shudder to think how everything is going to look like on the day of the wedding.</p>
0 replies
115 months ago
Steve ane Wesley
<p>I had the most unfortunate experience with a guy called Steve; a little African guy working at your Gardens, Cape Town branch, just outside the Gardens Centre shopping mall. I can only assume he works there because of Wizards’ BBBEE certificates. A few weeks ago I asked him to print something I designed. The shop wasn’t busy at all as it was early in the morning. Steve took a full 10-15 minutes to print a single A4 colour page. After 5 minutes a grabbed a chair closer after I noticed Steve had disappeared. Eventually he appeared with the print, but I had to ask him for my memory stick. At first he appeared confused and then realised he had not given it to me. After standing there for a few minutes I had point to him which memory stick is mine because he had forgotten what my memory stick looks like. <br /> <br /> A month or so after that experience I went back to Wizardz at the same Gardens branch and again I was greeted by unfortunate Steve. I gave him a second chance in hoping it will go better. I asked Steve to print a few business cards for me. It was bad enough to try and figure out what Steve is trying to say as his English is bad, but Steve was again confused in response to my questions and I suggested he should call one of the designers so I can talk to someone who can understand me. What a waste of my time indeed. To my disbelieve I notice Steve was attending other clients whilst busy with me, and only after helping the one client he went to the designers department. Steve came back but assisted another client before heading towards me saying the designers are all busy.</p> <p>I was calm during the whole process and I started again from the beginning to explain to Steve what I want to do. Steve did not pay attention and I was sent home with a template he got from a private client so I can work on that template. Totally unprofessional, and I truly hope this is not the direction Wizardz are moving in. The next day I went back to Wizardz at the same branch and I was told by a worker there that I was given the wrong template and that is not the way they do business. He also told me Steve was not supposed to give me templates like that. I told him that I was unhappy about this and although he tried fixing the problem and avoid sending me back home again, he was unsuccessful and thanks to Steve wasted again my time and the guy who tried to help me. <br /> <br /> Luckily the next day (third day) a guy called Wesley, at the same Gardens branch assisted me and I was thrilled he could help me. Wesley was professional, friendly, and helpful. I received the service I was used to at Wizardz and in a matter no longer than 10 minutes I was presented with my business cards, beautifully wrapped and thanked with a smile.</p> <p>Please look into this and review Steve’s job description, because he truly gives Wizardz a bad name and he needs to earn more experience. Whoever decided to he should work with the client seriously needs a review on their job description too.</p>
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Review Distribution
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1 Star
5 (100%)