NM
Nomsa M
Active since Jun 2013
13
Reviews
0
Industries
Reviews
13 reviews13 months ago
Some of these Discounts will kill your business
I bought a laptop from Takealot in June last year. It worked perfectly for nine months and suddenly stopped working. I returned it to the Takealot pick up point in Midrand and requested a refund which was apparently approved. Two weeks later I received a message informing me that the device had been diagnosed and repaired and would be returned to me. I didn’t mind this outcome because I still needed a laptop. However, six weeks later, I keep receiving excuses from what I can only assume is a Bot because after a delay of over a month and numerous complaints from my side, Takealot has not even bothered to call me and offer a plausible explanation. Instead I keep getting these ‘automated’ excuses, blaming the courier company and passing the buck without any accountability whatsoever. Instead, I am expecting to chase down a company called DPD Laser which is apparently to blame. I don’t know DPD Laser, I have no relationship with this company. I actually thought Takealot had its own delivery service. Serves me right for buying a laptop from the same place I buy my cutlery! Word to the wise, leave the electronic stuff to electronics companies, the small saving isn’t worth the inconvenience of typing strategic documents and reports on your phone for two month and counting. At this point I just want my money back, going forward I’ll support Takealot when I need trinkets and leave the tech stuff to the experts.
0 replies
16 months ago
I have been with Momentum for years and they are very responsive when you submit claim
I have been with Momentum for years and they are very responsive when you submit claim. The claim process is quite seamless.
56 replies
16 months ago
No end in sight to appalling experience
I purchased 2 occasion dresses and pants on Woolworths online for an event for my children on the Black Friday sale three weeks ago. It started off with the courier company, Ram Courier, claiming that their driver couldn’t find my address, followed by a cat and mouse game with Ram Courier playing pick an excuse from, we can’t locate the address to the driver is in your area to we now can’t find your address to we don’t recognise your reference number. Then they just started hanging up on me after being on hold for up to 26 minutes. When I tried Woolworths customer care, their excuses ranged from the driver can find your address to we use different courier companies, including companies that cannot read a map, to our courier company doesn’t work on weekends. Even after insisting that the matter be escalated, no one from Woolworths has been in contact with me since 5 December. When I realised that no one was prepared to help me, I had to go and purchase backup outfits for the event, which I am glad I did because my phantom package still hasn’t arrived and no explanation. At this point, Woolworths has not offered an explanation or remedy to this unfortunate situation.
0 replies
32 months ago
Difficult claiming process at Momentum Insure
I submitted a claim for a damaged cellphone with Momentum Insure and I was requested to give a damage report, which i provided, then the asked for a No Claims Letter from my previous insurance, which I questioned but eventually made means to source it. I sent the consultant, Keku Mokhasimbe, a claims history letter on Tuesday, which she didn’t bother to acknowledge and have been following up since. Yesterday I received an email that my claim had been authorised and when I enquired about status of the claim today, I was asked to provide a cancellation letter from my previous insurance stating why my policy was cancelled! At no point during the quotation stage and me choosing to join Momentum were these questions asked. Nor was I informed that these would be required. What annoys me the most, is that the hoops seem to be endless and the requests are a moving target and come only when I request update. When I registered the claim, there was no mention of a cancellation letter, which although I feel is unreasonable, could have been requested when I called my previous insurer to go into their archives and get my claims history, another document that I didn’t realise would be required and still fail to understand how it has anything to do with fixing or replacing a damaged phone. At this stage, I’m wondering what is next.
131 replies
36 months ago
Slight Treatment from Discovery Insure
Weeks ago, I wrote a review about poor service I received from Discovery Insure, citing a claim that has not been resolved for over a year and half. To show that Discovery Insure doesn’t value me and the 14 years I have been a client of Discovery, I have not received so much as an acknowledgment from Discovery Insure or anyone representing Discovery. Clearly the attitude of the claims consultants towards me over the years is indicative of the modus operandi at the Discovery Group.
0 replies
36 months ago
Why leaving Discovery is the best move
I am very dissatisfied with the was Discovery Insure has been treating me whenever I had to submit a claim. Yet again, I am forced to use this platform to compel Discovery Insure to address the issue of an outstanding claim. Since October 2021, Discovery Insure has been refusing to finalise my claim after my handbag, containing my iPhone, wallet with bank cards, cash and other items was ****** from my car (luckily, they didn’t take the car or I would really be *****ed!). Since I joined Discovery Insure in 2015, I have found that claiming from Discovery has been torture. Not a single claim has ever been paid on time. Each and every claim takes weeks to resolve after numerous fights. As it is, I have had a cracked screen on my iPhone since January that I did not have the energy to claim because I am still fighting for payment of a claim that has been outstanding since 2021. Dealing with Discovery Insure has become unpalatable. The manner in which I have bee treated really make me wonder is my investment is in safe hands when I cannot get joy from a simple handbag claim. Here are the reasons why I feel Discovery Insure is being disingenuous: 1. When I lodged a claim for my iPhone in 2021, I was advised by a consultant at Discovery Insure to claim for the handbag and the contents because I was covered for this a well items. In our telephonic conversation, he assured me that I was adequately covered; and this is a matter of fact and Discovery confirmed such in July 2022 after giving me a run around for a year 2. It took a year of emails being ignored and false promises before I insisted on Discovery Insure checking their previous records and recordings that substantiated my claim that, In our telephonic conversation, the consultant assured me that I was adequately covered. This is a matter of fact and Discovery confirmed such in July 2022 after giving me a run around for a year. Upon verification of the recordings, a Discovery Insure Consultant confirmed that I was correct and I was requested to submit supporting documents. However, since the list of required documentation was only sent in 2023 (after I Sent follow up emails requesting a way forward on my claim); I could not reasonably source all the documentation but I submitted key documentation like the police report. 3. The response from Keneiloe Makgalemele was that I failed to provide proof of payment for my ATM cards, gym card, my ID or proof the I had cash on me. This is another example of disingenuousness because it is a fact that banks generally don’t give invoices for replacement of bank cards but rather deduct the cost from your bank account. Had Discovery responded timeously and in good faith to my claim, providing the necessary proof would have been simple. Requesting these a year and a half later is just a deliberate attempt to avoid paying. As it is, these are considered to be archived documents and the cost per page isn’t worth bothering with claiming back the R50 card replacement fee. As for proof that I had cash on me, I am yet to be educated as to the form of proof would be required and where this is outlined in the policy documents. 4. Another fact is that in 2018, my iPhone, earphones and power bank went missing while i was on a flight to Johannesburg. I submitted a claim to Discovery Insure and my phone was replaced and I also received a voucher for the value of earphones and power bank. That too can be verified. 5. Another fact is that I have not made any alterations to my policy since I joined Discovery Insure. Incidentally, I was enticed to join Discovery Insure under the guise that I would get the same value I had from my previous insurance with the added benefit of getting a holistic approach to my portfolio. However, to date, I have been treated with utter disdain; this is evidenced by a need to fight before every little claim is paid and to be given a run around for 18 months so that my insurance can avoid paying a mere R5000 claim! I shudder to think what would have happened had I had a real (big) claim! All this makes me wonder if I didn’t make a huge mistake moving my investments to Discovery because the reality is that my experience with Discovery Insure is a reflection of how Discovery group views it’s clients. They say your insurance is as good as your next claim! Will a company that refuses to pay a R50 card replacement fee really honour a claim for a ****** vehicle or even a life cover? I shudder to think!
106 replies
47 months ago
Another disappointing experience with Discovery.
I am so tired of dealing with Discovery Insure! You know the saying, ‘you’ve got the best insurance until you make a claim’? That has been my experience with Discovery Insure ever since I joined in 2016. EVERY SINGLE TIME I have to claim from Discovery, I find myself fighting. I pay my premiums on time, I have been fortunate enough to not have to make big claim but if this is how Discovery treats it’s loyal clients when they make a mere cellphone claim, I shudder to think what would happen if I were to be in a major accident. I registered an accidental loss claim last week and I received a call on the morning of the 17th that my claim had been approved and a voucher would be sent to me. It’s been over a week and I have neither received the voucher or a confirmation email and contact from my so-called broker promised. Yesterday I called the Discovery call centre to follow up and they told me the voucher was sent to me, which is not true, and when I asked the guy to resend he told me that I should call on Monday because the voucher people work Monday to Friday. When I raised an issue with this, he made me hold for 10 minutes while he spoke to management only to tell me someone from management would call me shortly. Which of course they did not bother to do. This is not the first time I experience such appalling service at Discovery. In fact the last matter is still pending and no one has bothered to explain why the claim I registered in October 2021 was only partially paid, despite, numerous attempts to get a way forward. The funny thing is I have referred dozens of people to Discovery and none of them seem to be facing the challenges that I am continuously being subjected to. I am starting to wonder if I have be blacklisted.
134 replies
52 months ago
The worst Laundry service in the history of laundry
What a joke! I will never ever use this ‘service’ again! Worst experience ever! There are no contact details of any kind on the website you can’t email them. The contact us message board keeps giving me an error message. No one responds to the WhatsApp. It’s been 5 days and the ironing hasn’t been done or returned. At this point, I don’t know whether I’ve donated my babies clothes and money to these people. I even had to go and buy vests yesterday because no one is telling me what’s happening. I would Stay away from this company, they are beyond unprofessional.
0 replies
54 months ago
#DiscoveryDidGood
#DiscoveryDidGood. Tshiamo Seripe assisted me with my claim. He was very professional and very helpful. He checked my policy and even advised me that over and above my cellphone claim, I could claim my bag, wallet and contents in the wallet. #TshiamoSeripeDiscoveryDidGood. Talk about going the extra mile.
53 replies
76 months ago
Another Discovery Insurance Nightmare
I had an accident in December 2019 and Discovery Insure booked my vehicle in for repairs at a Panelbeater in Kyalami on the 6th of January. I drive a Lexus and when I got to the Panelbeaters I noticed that there was no signage indicating that they were a Lexus approved facility. Upon enquiry, I told a very unlikely and unconvincing story so I demanded to see the manager, who, after being urged to see me reluctantly emerged 10 minutes later and confirmed that indeed they were not Lexus accredited. She told me to sort the concern out with Discovery. When I called Discovery I was told that they couldn’t rectify the situation on that day. I left the facility with my vehicle at around 11:00 and sent an email to the claim handler at Discovery around 13:00 on the 6th. Til now, I have not received so much as an acknowledgement of my email. As it is, I am not sure whether Discovery is addressing my issue because since Monday the claim handler’s number isn’t being answered and neither are my emails. I raised the issue of using a Lexus accredited Panelbeater to Discovery and to the Assessors prior to my claim being approved. My concern is what would have happened had I not been aware that I needed to confirm accreditation. There are a lot of Lexus accredited Panelbeaters in Gauteng, why would Discovery take my car to one that is not approved to repair a Lexus and risk my warranty? It is starting to look like every thing with Discovery must be a struggle before they do what we pay premiums for.
61 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
1 (7.6923076923076925%)
3 Star
1 (7.6923076923076925%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)