ND
Nompumelelo B
Active since Jun 2013
9
Reviews
0
Industries
Reviews
9 reviews13 months ago
Passenger left stranded and destination not reached
Dear Citiliner/Greyhound busses, my niece was on a bus today - 20 March 2025, coming from Vereeniging to Midrand - carrier ref GHAYQRD01/booking ref B037NKN7- your bus was supposed to have dropped off my niece in Midrand, but when they got to Park Station, she was told that the bus is not going towards Midrand/Pretoria and a bus will be available tomorrow. Firstly, how do you accept a reservation that you cannot fulfill, Secondly, how is my niece supposed to get to Midrand, when she is left stranded in the middle of Johannesburg. Your drivers are comfort leaving passengers stranded after they have paid for a trip! It absolutely pathetic service and as a company, you should be ashamed to even say you have any form of values or ethics. I am sending a request for a refund, because you did not fulfill the trip and there is no need for us to pay to get my niece to Midrand twice and you stay with the profits! Even if the difference in the trips is R10, you will please refund me and my fuel I am now using to complete a trip that you - a so called passenger carrier - could not. You will not cover petty cash through my hard-earned money.
106 replies
14 months ago
5 stars for Allison Mapoe
I have just experienced the most outstanding service from Allison Mapoe. On 03 March, I called just after 3pm with a request that required input from others and today, before 08:30am, she came back with my issue resolved. I came through late in the day and she still pushed my request to be resolved in record time. Her efforts are greatly appreciated.
71 replies
14 months ago
Insurance dept sending endless messages, when proof of insurance has been sent
VW Financial Services and the request for insurance is just a nightmare to a customer. On 03 February 2025, I received and email requesting proof of insurance. I provided it same day and received an email at 16h59 acknowledging the email, A few minutes later, I received and email asking for proof insurance again (still on 03 February 2025). Now today, I'm being bombarded with "gentle reminder" messages via sms. Why do you bother with wanting a response, if you will not attend to email and mark off the required information. Last year it was the same thing, you harass a person when the process from your end are lacking! I had to call and ask someone to actually go through the inbox and find the millions of emails I was sending in response. The phone is not being answered today, so I have once again, sent proof of insurance. Can someone please check the inbox today and mark me as compliant.
0 replies
19 months ago
My query was attended to by Meghon, who was just assisted me with no hassle and made my query smooth
My query was attended to by Meghon, who was just assisted me with no hassle and made my query smooth. It was an absolute pleasure dealing with Meghon ❤️
53 replies
29 months ago
I was assisted by Anslin and the whole experience was great
I was assisted by Anslin and the whole experience was great. Very helpful and clearly explained any changes that would impact my policy.
72 replies
32 months ago
Exceptional Service Received
I had the best experience ever wit Nkhanyisani Nwagu, while I was updating my details on the policy. He took his time and made sure that everything was to my satisfaction and understanding. I would have expected nothing less than a superb experience from Auto & General!
131 replies
34 months ago
**** calls claiming to have details from a "Credit Bureau"
Moneyshop is calling me to apparently assist me after a loan was declined. They have my details, which is scary. The agent on the call is like a robot and keeps to repeating this script, even though I am telling her that she is talking nonsense. I do not ever remember dealing with Moneyshop and having authorised any "credit bureau", to pass on my details to any loan sharks.
0 replies
53 months ago
Process after taking through a vehicle policy
Auto & General is a good insurer and overall its easy to deal with them. There have been many surprises with my recent vehicle that I have insured with them. They provide you tasks to complete, but their App doesn't update what you have done to the website and vise versa. Upon insuring my vehicle, I completed the tasks required from my end, providing proof of tracking for the vehicle and the vehicle inspection (tracking certificate provided twice, on the App and on my dashboard on line). I get an SMS message this morning saying my premium will be adjusted, because I have not provided proof of a tracking unit being installed in the vehicle. I call through, only to be told that I needed to have emailed the tracking certificate. For the life of me, I'm going through all communication and the policy documents and I cannot find where that is mentioned. Worst still, how was this added as a task for me to complete and upload, if the certificate needed to have been emailed? Overall good service, but this was just one annoying thing which they should have communicated better. Take off the option to upload the tracking certificate and just mention that the tracking certificate should be emailed. Now my premium will be adjusted for something I have completed. We will see.
53 replies
57 months ago
Stuck in Kroonstad for over 5 hours with no solid solution from Eldo Coaches
The worst service ever from Eldo Coaches. Have been stuck in Kroonstad for over 5 hours. I am on an Eldo Coaches bus from Jhb Park to East London. The bus started overheating at the Grasmere tollgate and we had to wait for a mechanic. The mechanic arrived and we didn't even travel more than 100kms before the bus started releasing steam inside the bus and we thought it was on fire. The driver stopped the bus but water needed to be poured into the bus. We reached a compromise with the driver that he should try and get the bus to the nearest filling station so that he could more water for the bus. That was around 9pm and we have been stuck at the Shell Garage in Kroonstad since. At 11pm we received a message from Eldo Coaches apologizing for the mechanical failure of the bus and the drivers told us that a bus would be coming from Bloemfontein for us to continue our journey. It is now 03:30, 21 August and there is no sign of a bus, instead the mechanics have arrived but they seem to have no intention of fixing the bus to move any further. We have called the Ops Manager on duty, Lucky and instead of providing a solution and explanations to the customers, he drops the phone on the driver's. My question is, if the trip is a 12hr trip taken overnight in order for us to reach our destination in the morning, where am I going at 4am, to sit for 9 more hours to my destination, when the trip has been so horribly delayed? Does Eldo Coaches have such a delayed response time for incidents when their buses break down generally. Many of the passengers on this bus now have to turn back to Gauteng because we were not travelling for leisure and there is no point in arriving in East London at 4pm when you have to catch a return bus at 4:30pm. It has been totally unacceptable that Eldos has left us stranded, cold and without any form of communication after the apology SMS sent at 11pm. Will we be refunded?!? I should hope so, because I did not pay my bus fare to come camp at the She'll Ultra City in Kroonstad. It may be Covid times but my life is a bit more exciting than this. No accountability, no compassion from Eldo Coaches. You bus drivers are sitting warmly in mechanic's bakkie, while we sit in this dead bus freezing. No service at all
0 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
1 (11.11111111111111%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)