DD
DELISILE D
Active since Jun 2013
32
Reviews
0
Industries
Reviews
32 reviews15 months ago
Bad service and false contract information
My dad upgraded the contract with Telkom before the end of 2024. On the 8th of January the contract was blocked, and he was told that he has to pay R137, when queried, he was told he will pay at the end of Jan. But when the cobtract was taken, he was informed that he will pay the difference from the previous account. He received an sms again today stating that he has to pay R263, and the account is closed yet again, within a week of the previous act. He was told that the money will be debited from his acc on the last day of the month but in December, it was taken before the agreed date. Sindiswa Nkomo was firstly rude on a call and i feel, she needs to give a decent and sincere apology as she is working with elderly people. The matter was then resolved by Nompilo Mdluli, and we are grateful to her assistance and we hope she can assist us again. What kind of customer service is Telkom portraying to loyal customer? It's been 7 years of loyalty to a company that does not take the needs of the elderly seriously. I am honestly disappointed and i am expecting feedback within the next 24 hours. If not, they can collect their devices and we will take our loyalty elsewhere. My father is Samuel Mfanafuthi Dludlu.
0 replies
35 months ago
Complaint still hanging
I have published my disappointments with Cell C on the 3/06/2023, of which my dispute was not handled within my level of satisfaction. I rep**** on their responses that i need the matter resolved and to date, nobody has called me to tell me about the way forward. So i'm on my best of pits with Cell C's service and i did not get all the items that were listed on the sales call. So now, what must i do if i keep on receiving sms's that my payment is overdue if they are the ones that did not debit in the first place! WHAT IS PRO RATA AND JUST CHECK CAREFULLY ON YOUR RECORDS IF THIS WAS ADVISED TO ME.OR MY DAD, THE SERVICE IS HONESTLY HORRIBLE. GEEZ😑
53 replies
35 months ago
DEBIT ORDER INCONVENIENCE
My debit order date is always set for the last day of the month, a debit order was not done in my account of which the call center identifies this as a "glitch". Instead of paying R550.00, i am now expected to pay R735.99, arrears added by Cell C due to their inconvenience, how is this fair to me as a customer, that has been with Cell C FOR A LONGEST PERIOD OF TIME????????????????????????????????? I had to call in today to know what the issue is regarding my account. I am not going to pay R735.99. PERIOD.
265 replies
44 months ago
Operation date
My niece is suffering from Imperforate **** Condition. My sister was advised in July that she will be contacted regarding the operation date. She went to the hospital twice this week where she met Jason, who rudely refuses to assist her. She was told to wash disposable pouches and reuse them. Is this not gunning for an infection on the infant? Why should we wait till Wednesday to get assistance from doctors as well as the pouches? May we urgently get feedback, the child was transferred in April already for medical assistance. Or do we need to take this up with Health authorities?
0 replies
58 months ago
REFUND NOT DONE
Morning not so good, CELL C"S customer service gets worse by the day. We have requested to be contacted regarding a refund as my father was double debited and yet he transferred money to the account that was provided, as if that was not enough, ya'll could see that double amount was debited yet you people insisted for a bank statement. We sent the bank statement to Theodorah Molotsi on the 19th of this month, at 09:01 am and still, no feedback was provided. What should we do? We want the money back, we experiencing tough times. My email address is delisiledludlu@gmail.com and my father is Mfanafuthi Samuel Dludlu, i am fuming and i think you people are taking my dad's morals for a ride. WE WANT OUR REFUND. PERIOD.
53 replies
58 months ago
BAD SERVICE REGARDING A REFUND
Good morning. I hope we will have the matter resolved by sharing our experience here. So in May Cell C could not debit the contract amount due to unforseen circumstances in my dad's account. He then firstly called on the 2nd of June where he was told the debit will be done. He called again on the 4th of June regarding the same issue, he was advised the debit will be done. 7th of June he called in again, was advised of the same as on the 2 previous occasions, until he was advised on the 9th that he needs to do a direct deposit. My dad deposited the money into Cell C's account, and he was double debited at the end of June. We called and we were given numerous reference numbers, up until today, my dad was not contacted, i do not think he deserves such treatment as he has been a loyal customer to Cell C, we are very disappointed with the level of service provided, and we see it not fit as Cell C has benefited from us within the years. Below are the reference numbers provided, and request that my father should be contacted urgently, it's been 7 days since we were waiting for a call and nobody, sees the importance of calling my dad, SERVICE IS PATHETIC. 1063001586 1063001969 1063001586 1070900111
159 replies
71 months ago
Change of course
Dear Intec college. Your service is actually disgusting for a company that knows a debit order date too well. Failure to respond to my query, may i kindly get a refund, because this is purely nonsense. 2/3 weeks ago i sent a request to change my course as the Logistics Diploma is not accredited, i sent all the required documents, i have not received any feedback. I want to change to Supply Chain Management NQ5. My query should have been resolved by now, please stop wasting my time even further. Coz i need to start with the assignments.
0 replies
75 months ago
Life Healthcare outstanding amount.
I have been summoned to court for an amount that Discovery Medical has not settled from 2018. 2 Years later, i am battling to even get feedback on all the complaints i have logged, they cannot even give me any referral to take my case further! I would NEVER, I KEEP ON REPEATING THIS, NEVER RECOMMEND DISCOVERY HEALTH to anybody i know. Their service is disgusting, all they know is how to milk money from you, and when u need to use that money it comes with terms and conditions. I am really unhappy with Discovery and their annoying service. I was promised feedback on the last complaint i posted and nobody, LITERALLY NO ONE CAME BACK TO ME. THIS IS HONESTLY FRUSTRATING AND SHAME ON DISCOVERY HEALTH FOR SUCH POOR SERVICE. MXM.
112 replies
80 months ago
No feedback
After expressing my frustrations last week, Discovery Health still continues to treat me like i don't matter. I AM BLACKLISTED AND HAVE BEEN HANDED OVER TO THE ATTORNEYS AS THEY ARE NOT SETTLING THE BILL/ AMOUNT THAT THEY HAVE TO SETTLE. NO WONDER I LEFT THIS MEDICAL AID BECAUSE I KNOW I DESERVE WAY BETTER THAN WHAT THEY WERE OFFERING, DISCOVERY YOUR SERVICE IS BULL****. I'LL NEVER RECOMMEND THIS MEDICAL AID TO ANYBODY. YOU GUYS NEED TO PAY LIFE FOURWAYS HOSPITAL. Surely i should be admitted again due to the stress levels that you guys are giving me, it is unfair, not even 1 premium have i missed from 2013 till 2018, 5 full years of loyalty for nonsense.
105 replies
81 months ago
ACCOUNT NOT SETTLED
So after numerous attempts to send letters of authorization to Discovery regarding my Life Fourways hospital stay, it has never been settled. I have been handed over without my knowledge and this is driving me nuts. I NEED THEIR CEO TO GIVE ME A PHONE CALL AND CLEARLY EXPLAIN TO ME HOW THIS CAME ABOUT, AND IF I GET A CALL FROM A CONSULTANT WE WILL HAVE SERIOUS ISSUES. DISCOVERY HEALTH IS NONSENSE, I AM NOT RECOMMENDING IT TO ANYBODY.
105 replies
Review Distribution
5 Star
3 (9.375%)
4 Star
1 (3.125%)
3 Star
0 (0%)
2 Star
2 (6.25%)
1 Star
26 (81.25%)