NP
natasha P
Active since Jun 2013
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Not a client yet and already having issues !!!
I app**** to the discovery bank on the 26th Jan 2026, 1. 2 weeks ago I called and they said that the application is with the compliance department 2. A few days later they suspected *****, so it went to that department 3. Last week they said there is no *****, they dont know what happened, they went to ask the banker it was assigned to why the delay. She said there is no delay, but it fell through the cracks. 4. Then they said they dont know why I can't login in. I should delete the app, and download again. 5. That didn't work, so they said they canceled the application, in 24 hours I must delete the app again, download again, and this time apply to join the bank again. 6. Today I call and the lady hangs up on me. I am getting smses to say there is a registered device but I can't even get on!!! What is going on with this application.??
589 replies
52 months ago
DISGUSTING CUSTOMER EXPERIENCE
I'm hoping this gets to higher management of Protea Hotel : I booked with Umhlanga branch for the 9th Jan as an anniversary spoil for my husband and I via the Agoda website. However, due to a misunderstanding - my brother was beaten really bad and was arrested to which he has to appear in court on the 10th Jan. At 6pm on the 9th Jan I called the hotel to ask If they could please postpone my booking for a week after, the gentleman checked with management and confirmed no. I called Agoda, and they said the booking time has passed so if any amendment needs to be made, it can only be done by the hotel; I called the hotel again and asked to speak to management, I got through to Zama and explained forfeiting R1750 is a lot of money for me, I didn’t want to cancel – just reschedule, she said the booking needs to be changed by Agoda as its hotel policy, she said cancelations should have been done 24 hours prior. But I did not expect this to happen hence I could not make prior arrangements. Zama was then going to check with someone else and I was left holding the line for 7 minutes before it disconnected. I called Agoda back, and the agent said it all depends on the hotel, the agent 3-way conference contacted Zama on my behalf ; Zama quickly shut us down and said she cant do anything and left us holding again for another 10 minutes before the line disconnects AGAIN. So I just wanted to highlight this series of events that would have caused me to forfeit R1750. Amidst the family issues my husband checked in late last night so we wouldn't have to forfeit our money, But it was not a happy, or enjoyable time at all. THE STAFF WAS VERY FAST TO SLAP US WITH HOTEL POLICY, YET UPON CHECKING IN – IF ONLY THEY COULD ENFORECE HOTEL STANDARDS; THE COUCH IN OUR SUITE WAS STAINED AND DIRTY, PILLOWS WET, NO BATH TOWELS, NO BATHING ESSENTIALS, NO TOILET PAPER, I HAD TO CALL HOUSE KEEPING FROM MY MOBILE AS THE TELEPHONE DID NOT WORK… Its quiet easy to hide behind hotel policy, but if we’re claiming such professionalism with procedures, then our staff etiquette, house keeping, hygiene and overall customer service should match the same. To Protea hotel, we can't afford your hotel at random so some of us work really hard so that we can get a bit of an extra spoil. Instead of just slapping us with hotel policy, take a few minutes to actually LISTEN to the person on the other side, we are HUMAN too and it's not only about business and money !!!
53 replies
52 months ago
DISGUSTING CUSTOMER EXPERIENCE
I'm hoping this gets to higher management of Protea Hotel : I booked with Umhlanga branch for the 9th Jan as an anniversary spoil for my husband and I via the Agoda website. However, due to a misunderstanding - my brother was beaten really bad and was arrested to which he has to appear in court on the 10th Jan. At 6pm on the 9th Jan I called the hotel to ask If they could please postpone my booking for a week after, the gentleman checked with management and confirmed no. I called Agoda, and they said the booking time has passed so if any amendment needs to be made, it can only be done by the hotel; I called the hotel again and asked to speak to management, I got through to Zama and explained forfeiting R1750 is a lot of money for me, I didn’t want to cancel – just reschedule, she said the booking needs to be changed by Agoda as its hotel policy, she said cancelations should have been done 24 hours prior. But I did not expect this to happen hence I could not make prior arrangements. Zama was then going to check with someone else and I was left holding the line for 7 minutes before it disconnected. I called Agoda back, and the agent said it all depends on the hotel, the agent 3-way conference contacted Zama on my behalf ; Zama quickly shut us down and said she cant do anything and left us holding again for another 10 minutes before the line disconnects AGAIN. So I just wanted to highlight this series of events that would have caused me to forfeit R1750. Amidst the family issues my husband checked in late last night so we wouldn't have to forfeit our money, But it was not a happy, or enjoyable time at all. THE STAFF WAS VERY FAST TO SLAP US WITH HOTEL POLICY, YET UPON CHECKING IN – IF ONLY THEY COULD ENFORECE HOTEL STANDARDS; THE COUCH IN OUR SUITE WAS STAINED AND DIRTY, PILLOWS WET, NO BATH TOWELS, NO BATHING ESSENTIALS, NO TOILET PAPER, I HAD TO CALL HOUSE KEEPING FROM MY MOBILE AS THE TELEPHONE DID NOT WORK… Its quiet easy to hide behind hotel policy, but if we’re claiming such professionalism with procedures, then our staff etiquette, house keeping, hygiene and overall customer service should match the same. To Protea hotel, we can't afford your hotel at random so some of us work really hard so that we can get a bit of an extra spoil. Instead of just slapping us with hotel policy, take a few minutes to actually LISTEN to the person on the other side, we are HUMAN too and it's not only about business and money !!!
0 replies
52 months ago
SLAPS GUEST WITH HOTEL POLICY, BUT HOTEL EXPERIENCE SUCKS
I'm hoping this gets to higher management of Protea Hotel : I booked with Umhlanga branch for the 9th Jan as an anniversary spoil for my husband and I via the Agoda website. However, due to a misunderstanding - my brother was beaten really bad and was arrested to which he has to appear in court on the 10th Jan. At 6pm on the 9th Jan I called the hotel to ask If they could please postpone my booking for a week after, the gentleman checked with management and confirmed no. I called Agoda, and they said the booking time has passed so if any amendment needs to be made, it can only be done by the hotel; I called the hotel again and asked to speak to management, I got through to Zama and explained forfeiting R1750 is a lot of money for me, I didn’t want to cancel – just reschedule, she said the booking needs to be changed by Agoda as its hotel policy, she said cancelations should have been done 24 hours prior. But I did not expect this to happen hence I could not make prior arrangements. Zama was then going to check with someone else and I was left holding the line for 7 minutes before it disconnected. I called Agoda back, and the agent said it all depends on the hotel, the agent 3-way conference contacted Zama on my behalf ; Zama quickly shut us down and said she cant do anything and left us holding again for another 10 minutes before the line disconnects AGAIN. So I just wanted to highlight this series of events that would have caused me to forfeit R1750. Amidst the family issues my husband checked in late last night so we wouldn't have to forfeit our money, But it was not a happy, or enjoyable time at all. THE STAFF WAS VERY FAST TO SLAP US WITH HOTEL POLICY, YET UPON CHECKING IN – IF ONLY THEY COULD ENFORECE HOTEL STANDARDS; THE COUCH IN OUR SUITE WAS STAINED AND DIRTY, PILLOWS WET, NO BATH TOWELS, NO BATHING ESSENTIALS, NO TOILET PAPER, I HAD TO CALL HOUSE KEEPING FROM MY MOBILE AS THE TELEPHONE DID NOT WORK… Its quiet easy to hide behind hotel policy, but if we’re claiming such professionalism with procedures, then our staff etiquette, house keeping, hygiene and overall customer service should match the same. To Protea hotel, we can't afford your hotel at random so some of us work really hard so that we can get a bit of an extra spoil. Instead of just slapping us with hotel policy, take a few minutes to actually LISTEN to the person on the other side, we are HUMAN too and it's not only about business and money !!!
0 replies
62 months ago
Game replies to patronize, but takes no action
Its been a week since my delivery and complaint, you guys replied to say someone will be in contact. Nobody did !
168 replies
62 months ago
Game Online Store delivers device that doesnt work - still awaiting feedback
I had bought an AMPLIFY wireless bluetooth earphones online, upon receiving it and following the instruction manual - I put the item on charge. An hour later I called the customer service, the item was showing no signs or coming on or charging. They contacted technical and the store and said to me I must leave the item a while longer to charge because it's new. At 1:30 I called back and the next advisor said the same thing. At this point the device was on charge for 4.5 hours already. The advisor took my details and said to call me in 10 minutes. It is now the next day and I haven't heard any feedback. I still have a device that doesn't wirk6, can someone help?
168 replies
63 months ago
Old Mutual misleads clients getting them to sign up, and then changes the story at the time of claiming
A funeral policy was taken out in 2016, before finalizing i did tell Rinesh Manpath (OM Advisor) that my parents are divorced from 1998, but they still live together. I said I am taking out the policy for them and will pay debit off my account. The advisor said it will be better if the policy is on mums name. I am not an expert in policies, so i took the advise of the advisor. In 2021 my dad has just passed, when i go to Old mutual to claim - they say the policy is on moms name, because they were divorced and my dad was not in fact the 'SPOUSE', I cannot get paid out, How do you give me an introductory letter saying insured persons ? How do you capture the policy and details with incorrect information ? How do you debit my account month on month, and now cannot pay out ? Is this your way of making money ????? Why dont you guys screen and train your advisors properly, instead of having them mislead customers ???? The divorce order and ID copies were given to the advisor as well. Yesterday when i went to old mutual they said they need to investigate the matter, within the hour i received a mail to say the policy is void and cannot be paid. What has Old mutual done to investigate ??? In 1 hour how did you get through the advisor to verify, as his number is off when i tried to connect to him ! Now in our time of bereavement, we need to be worried about funds. So for 4 years we have paid for nothing !!!!
56 replies
66 months ago
CheckStar butchery - spoiled meat and soured sausages
On 2 occasions we had bought sausages and meat from the White house branch butchery, and they were spoilt. I called 19 Nov 2020, and spoke to Henry (Admin Manager) I explained the sausages were bought at the beginning of November, and we has prepared them yesterday. Everyone at home is unwell due to soured sausages, all Henry said was Sorry. No sympathy, no ownership taken, no sincerity in his voice, whatsoever
0 replies
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1 Star
8 (100%)