JS
Justin S
Active since Jul 2013
7
Reviews
0
Industries
Reviews
7 reviews40 months ago
What a joke
My area has both 4G and 5G coverage. I have an existing 4G router. So I got a 4G Rain SIM and tried to activate it. It tells me that because my area has 5G coverage that I must purchase a 5G package, as 'unlimited 4G is not available in my area' Nonsense. 4G and 5G are not mutually exclusive. Just going to get a Vodacom 4G sim instead.
264 replies
78 months ago
Pool Filter and Leak Repair
I've used Blue Pools several times over the years to fix issues with the filter or with water leaks in the system and I've always been satisfied with the work done.
0 replies
87 months ago
Sage Payroll are incompetent at allocating payments
In December 2018 I struggled for weeks to get Sage Payroll to allocate payments I made for unpaid invoices. The only way to get it resolved was to complain on Hellopeter. Now, I have the same problem again. I made payment at the beginning of February, for December and January invoices, but on my profile the invoices are still reflecting as unpaid. How is it possible for a company to be this incompetent? Sending an email to accounts @payroll sageone co za or Credit Control SHP@sage com is pointless. They never reply. I'm also not going to waste 45 min on the telephone just for the consultant to tell me I must email proof payment. Emailing proof of payment is pointless as no action is ever taken. I have also have a negative balance for 31-60 days. How is this possible? My site code is W28500. Please sort this out!
168 replies
89 months ago
No response and impossible to pay for subscription.
I'm using Sage Payroll and I have outstanding invoices on my subscription. My subscription ID is W28500 . I made payment on the 13th of December using a Sage Pay link provided in an e-mail. I e-mailed proof of payment to ********** multiple times. By the 20th of December the invoices were still reflecting as unpaid. I phoned the support centre and they gave me the number for their finance department, ********** , and I spoke to a consultant named Jeanne. I explained the situation to her and she asked me to email proof of payment to her, which I did. No response. On the 21st of December I made a second payment as I was worried they were going to lock my subscription. It's now the 27th and the invoices are still reflecting as unpaid and I'm assuming my subscription is going to be locked any day now. Tried contacting the finance department again but no one answers the phone. Sending an e-mail to ********** is pointless as they never respond or resolve the issue. Trying to contact the finance department is also pointless. Here are my questions: 1) Why is it so difficult for Sage to process payments, especially when those payments were done via the Sage Pay link they provided? 2) What's the point of a providing a contact email address if no one ever responds? 3) Are you going to credit me with the second payment that I made?
315 replies
91 months ago
Over debit with no explanation
I'm on the Classic Core plan and the monthly deduction for this plan is R 2,064. On the 1st of November R4,454 was deducted from account. I contacted Discovery to query this and they couldn't give me an explanation. The amount of R 4,454 doesn't even reflect on their side. They tell me they only deducted R 2,064, so now I have to submit a bank statement as proof. Please explain why R 4,454 was deducted and please issue me a refund
210 replies
98 months ago
FNB Investments call centre sucks
Tried to contact FNB Investments to query the interest that I earned on a Money Maximizer account for the month of March. First consultant cut me off. Second consultant couldn't answer my question and then cut me off. She tried to convince me that there were less days in March than February, which according to her was why I earned less interest ?! So, FNB, all I want is an explanation as to why I earned R 400 less on interest in March that I did in February, even after increasing my investment by R40,000 at the end of February.
53 replies
101 months ago
Shocking customer service
Took time off work to collect a replacement cheque account card from FNB East Rand Mall. Got there and the first thing I noticed is that there are only two consultants trying to assist twenty customers and no one is manning the collections counter. Are you running a skeleton crew, FNB? Took my ticket and patiently waited my turn for about 30 minutes. Not a single ticket was called during that 30 minutes. Got up and complained to the reception staff and all I got was attitude. Lost my patience and left. Do you expect me to sit there for 2 hours just to collect a card? Are you trying to lose customers? You're not wasting anymore of my time, FNB. You can deliver the card to me.
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)