ZD
Zoliswa D
Active since Jul 2013
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
Poor customer service
On 16 March 2025 went to spar to buy some items. I wanted to buy a strainer but it couldn't scan and the cashier called the supervisor (Elizaberth) for assistance. The supervisor took the strainer and went to check the price. She came back put the price manually and left. I asked the cashier how will I know if I am paying the correct amount because it was showing non food item instead of strainer. The cashier called the supervisor who didn't even greet me the first time she was called and she just told the cashier to cancel the strainer and left. I asked again the cashier what does the cancelation mean and the supervisor is called for the third time. She sent other lady to go check with the manager. All these instances she never said anything to me, the next thing she tells the cashier to cancel everything and attend the other customers. I was shocked because I am waiting there for spar to solve the issue of the price and the supervisor (Elizaberth) just showed me that she has no intentions of talking to me or solving the issues, she only cared about other customers. She didn't have a word with me until I asked her what is her problem and she responded with a stinking attitude.
0 replies
18 months ago
Poor service
Customer service is so horrible from the store to the customer service desk. A consultant from Menlyn store took a smoke break before finishing attending customer issue. Customer service desk will raise the voice to their customers. They do not have technicians to assist with technical issues. I was losing network and went to the shop at Menlyn on Friday 25 October 2024, and I was told to do sim swap which could not be done because suddenly my number was not on cell c network, and I requested reason how that happened and to date not even call center could tell me what actually happened to my number. Call center promised to give me a call within 48 hours but that never happened.
53 replies
82 months ago
Incompetency at Telkom
On 26 June 2019 I questioned the debit order date Telkom was using to debit my contract which according to my knowledge was suppose to be 27th of each month and requested it to be changed to the last day of the month. On 26 July 2019 I had to call again because the debit order date was not changed and I reversed the money. On 27 July 2019 I paid the money that was due and now on 31 July 2019 Telkom debited again the amount that is 9 x the agreed amount that has been paid already on 27 July 2019. When I called the consultant promised that the manager will call me before 12h30 on 31 July 2019 but on 13h38 there was never a call from Telkom to explain the debited amount. Telkom is so unprofessional and have incompetent consultants.
0 replies
83 months ago
poor customer service
The consultants from the call center do not have patience when assisting, before you even understand they hang up the phone. They do not want to help you resolve the problem they expect you to write down what ever they are saying and do what as they have told you. If you do not get it right you will have to call again.
112 replies
94 months ago
Theft
I requested a warranty policy with liquid capital around September 2017 and two months later I cancelled because I could not get anything. Now they have decided to debit my account without my knowledge. I believe this is theft.
0 replies
97 months ago
Poor customer service
I called the call center and the lady called Edith Funwa did not advise me well. Instead of her telling that I cannot reverse debit more R200 she transferred me to the person whom was suppose to assist me navigate the app only after 22 minutes of holding the line to be told that I cannot.
53 replies
99 months ago
Poor service
I ordered a pizza for delivery and it was never delivered to me.
105 replies
100 months ago
I bought a shirt at P&H Boutique on 18 November 2017 and it was to be collected on 25 November 2017 but to date I have not recieved a shirt and is paid in full.
The attitude of the ladies is not right. I never received any feedback from the store, unless I call myself to find out what is happening. I was treated like I have not paid at all, they would even drop a phone on me in some cases. I would drive there and I would be told that the lady helping you is not at work she will call you when she comes and that never happened. I called on 02 February 2018 requesting a meeting but I was told that I would be refunded my money there is no need for a meeting but to date I have not received my money.
0 replies
122 months ago
Complaint about multichoice
I called the call center to downgraded my services on 28 January 2016, and I was told that it is done. On 30 March 2016 I noticed that multichoice have debited more money from my account and I called to question that and they told me that the decoder was never downgraded. I was not aware because it is used by my mom in homelands of Eastern Cape. I told them that I called to downgrade it why was it never downgraded and they sad sorry but my money will be in my account within 24hours and to date I have not yet received my money. Now I am incurring cost because of that as some debits bounced.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)