WC
William C
Active since Jul 2013
5
Reviews
0
Industries
Reviews
5 reviews22 months ago
Just imagine where SA could be if all its companies operated this way!
Just imagine where South Africa would be if all its companies and government departments operated with Virbac's degree of speed, precision, and customer service...now, that would be something!
53 replies
59 months ago
Questionable Trading Practices
Good day, Virgin Atlantic has refunded my B-class air ticket (R44,000), and much quicker than the 10-15 weeks indicated by you (they did so within a week!). Given that Virgin Atlantic provided me a full refund for their canceled flight, I'd like to understand the basis of you indicating that my R3,937.56 is non-refundable. This amount was paid to you as a "change of date" add-on option attached to the flight that was canceled. Given that Travelstart is also unable to provide this service (due to the canceled flight), on what basis are you withholding my money? You haven't provided a service (or incurred a non-refundable cost related to the air ticket that I purchased), so I'd like to understand the basis of you designating monies paid to you by me as non-refundable?
212 replies
60 months ago
Another opportunity to fix the problem before going public with it.
Please contact me soonest, as I'd like to give you another opportunity to fix the existing problem before going public with the issue; it seems like the fair and responsible thing to do. I have engaged with your customer service agents on WhatsApp chat multiple times over the past two days, but am not advancing toward resolution. Please see the reference number in the "Additional Information" section so we can collectively resolve the problem. Thank you.
212 replies
62 months ago
Discovery Insure should review its decision to use M-Sure as an administrator
I'm not sure if Discovery Insure is aware of how its brand is being tarnished by M-sure, but we will do our best to bring it to the Discovery Insure CEO's attention. We secured a Vehicle Warranty insurance policy underwritten by Discovery Insure, but apparently administered by M-sure. We filed a claim with Discovery Insure to replace the turbo in our Mercedes Benz and have been frustrated at every step with their administrator M-sure, who has even gone as far as to request that Mercedes Benz put a "refurbished" or "reconditioned" turbo into our car. To Mercedes' credit, they instructed M-sure that "Mercedes does not fit reconditioned turbos into its cars". Consumers and prospective corporate partners should beware of engaging with this company. We will alert Discovery Insure to our experience.
159 replies
76 months ago
Very disappointed in glitches and poor customer service follow-up
Every since I went to the Mall of Africa, my credit card continues to be debited despite the fact that I haven't parked there. No response from support yet.
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)