LZ
Lunga Z
Active since Jul 2013
8
Reviews
0
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Reviews
8 reviews23 months ago
Trinisha Chetty assisted me this morning, my car was stuck in mud, from the time I called Miway to the time my vehicle was out of the mud and back on the road was less than an hour
Trinisha Chetty assisted me this morning, my car was stuck in mud, from the time I called Miway to the time my vehicle was out of the mud and back on the road was less than an hour. That is excellent service. Weldone Trinisha and the Miway team
53 replies
51 months ago
Telkom wifi connection not working for over a week
My mobile wifi has not been working for over a week and I have followed all their instructions on how to resolve the issue. I have spoken to no less than 4 different people at the call center. I have logged a call last week thursday but still no one has bothered to call me back. The lady I spoke to today just ended my call out of nowhere.
0 replies
92 months ago
MTN doesn't resolve fraudulent accounts opened in their clients names. Fraud victim in need of help.
I have a a contract with MTN for a number of years now. In Jan/Feb 2018 there was a fraudulent account opened in my name (second & third line added). i reported this to MTN as it was happening as I received a message indicating that I am adding an additional line to my contract. I eventually tracked down the shop where this was taking place as I was been taken from pillar to post. The gentleman at the shop who sold the phone to the fraudster was very casual about the matter and informed me that he will suspend the line immmediately and will report the matter. Come month end when my bill for the account came, I was owing more that 26k, how I wondered if the line was supposedly suspended immediately. When i went to make a payment i was advised that i owe more that 26k, I explained to the lady what had happened and i was advised to change my payment method to cash as MTN would deduct the outstanding amount from me if they had not resolved the issue by the date of debit order collection. I then changed to cash payment and continued to pay on a monthly basis. I would call MTN from time to time and check if the issue was resolved and I would be told that their fraud department is busy investigating. I then discovered that there was a listing on my credit record stating that I was a defaulter because MTN put my name on the list as someone who doesn't pay their debt. I then inquired again and I was told that they have discovered it was a fraudulent line and it was suspended but now they have to generate a tick so that the outstanding amount would be credited to my account. I was glad it was resolved as i was due for an upgrade. When I went to do my upgrade I was informed that i was owing in access of 10k and I again explained what had happened. I could not do the upgrade on the day and I was told they would check and see what happened. I was later to that they had done everything but someone didn't instruct my account to be credited and had to wait for the next payment date (run). this was then resolved and i could upgrade. Now not even a month later my service has been suspended and I am not able to do anything my phone is just baggage in my pocket. When I call MTN they tell me that I am owing 9817.87 and they see that the fraud department has not done something and that it has to be taken to them and my line cannot be opened. It has been 10 months since i reported the fraud but am am still being told that i owe monies while I have been paying my account on time on a monthly basis. Someone there seemingly has not been doing their job if they can investigate and confirm that it is fraudulent and issue an instruction to credit my account but that isn't being done I have no idea what one must do. I am really gatvol with MTN and I am ready to jump ship and advise anyone not to do business with them, they are really a huge disappointment, no wonder Nigeria what billions from them, they should just close up shop if this is how they treat their paying customers.
105 replies
106 months ago
Very Bad Service
<p>I was called by yellodata with a promotion to get data at a much lower price. We then started to complete the sign up process but during the process i then decided not to take it and told the genlteman helping me that i do not want the product and he should not continue. He said okay he will not continue as we did not finish the sign up. Come month end i receive a debit order for yello data, i quried it a couple of days later and they told me i had signed up for it, I then told them that I had changed my mind during the sign up process and that I had opted not to take out the product. I aslo informed them that I had not received any of their products. I then proceeded to go to my bank to put a stop on this debit and a reversal. I also told them to take my details off their system as I was not their client. They informed me that my details were taken off their system and that the service was suspended. the following month another debit order came and i went through the entire process again. the debit then stopped for the past 2-3 months then again at the end of this month another debit form Yellodata. I have called them again and they informed me that the service is suspended and I should not be debited. I asked to talk to a supervisor and I have been told he is in a meeting and that I should call them back in an hour. This is bad customer service, they should be calling me back to apologise for incorrectly debiting me and give me a refund. Yellodata is debiting my accont for no reason as they have confirmed themselves that I do NOT have a service with them.</p>
0 replies
112 months ago
Great service & Good personality, Really a help
<p>Tebogo really helped me and was understanding. He also explained the process to follow. Very staisfied although I'm no longer with them.</p>
56 replies
117 months ago
Telkom not giving feedback on Fraudulent Account opened in my name (Debiting my Account)
<p>In July 2016 I received a debit order from Telkom. I went to the store and notified them that I have not opened an account or taken out a contract with them and that they should stop debiting my account and I proceeded to reverse the debit order and put a stop on it. I also explained that there is someone opening accounts using my details with all the major cellular companies which also included Cell C and Vodacom and other retail stores.</p> <p>I was advised to do an affidavit stating that I have not opened such an account and send them a copy of my ID document and Proof of Res. I then took all these documents also in July to the Hemmingways branch in East London only for a debit order to go off again at the end of July. I again went to the store and told them of the issue and they resubmitted my documentation again, I also had to do another reversal and stop on the debit order. During August I again received a debit order and it bounced and again contacted Telkom and asked them to please stop debiting my account as I do not have a contract with them. On the 17 August 2016 I spoke with a Mr. Scelo Hlengwa who confirmed that they had received my complaint and supporting documents and that he would escalate the matter to he's superiors as he cannot access the fraud department information. I asked him to please send an email as a matter of urgency to he's superiors and that they contact me and give me an update on their investigation and for them to stop debiting my account as this negatively affects my credit score and has a cost implication for every bounced debit order and reversal made, it also affects my credit rating negatively. I am really not willing to carry those costs.</p> <p>As I mentioned above someone has opened a number of fraudulent accounts in my name and I have reported it to the particular companies and they could immediately stop debiting my account and carry on with their investigation without inconveniencing me. MAY YOU PLEASE STOP SENDING ME MESSAGES TO PICK AN ALTERNATE DEBIT DATE AND STOP DEBITING MY ACCOUNT!!!</p> <p>Regards</p> <p>Lunga</p>
53 replies
122 months ago
Failure to investigate stolen property
I was involved in a vehicle accident. The vehicle was written off and i chose the buy back option.<br> When the vehicle was inspected, it was stripped of some parts so as to attain the extent of the damage. When I inquired about the way the stripped off items were stored I was told not to worry and it was noted. When I went to pickup the vehicle I noticed that there were some items missing from the vehicle and I informed the people working at the yard and they said they do not know anything. I called the insurance and I was told to check on the tick list of the towing truck what was brought in with the vehicle. after that i noticed that more than 1 item was missing and i again called and explained, the lady promised to get back to me but nobody did so. I called numerous times over a space of a month and I was told a senior manager would be in contact with me but till yesterday nobody had contacted me, they tried to contact me at around 5pm yesterday, and got my mother and the phone got cut off. Now they say I'm only reporting the issue now meanwhile I have been calling them @least twice a week over the past month. The 1 major missing item is worth +/-R6000 as quoted by their assessor.
75 replies
128 months ago
Great Service and going the Extra mile
Keneilwe was of great service to me, she had a great attitude towards me and went the extra of getting me the best deal possible. I was even reminded of things that i had forgotten.<br> <br> Thank you Keneilwe, you deserve employee of the month.
75 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
3 (37.5%)