SV
Susan V
Active since Jul 2013
10
Reviews
0
Industries
Reviews
10 reviews52 months ago
fibre down for 7 days and no response from Vodacom
My fiber has been down since Friday and i have been calling every day and every time i call i get a different answer and i have logged tickets an de everything and nothing helps because the call center is filled with people who have no idea how to help clients
106 replies
54 months ago
PATHETIC SERVICE FROM FNB FRAUD DEPARTMENT.
A disgrunted client called FNB and accused us of fraudulent activies. FNB blocked our account immediately without notification and with the investigator not even givinh us a chance to dispute the allegation. 5 days later we hav eonly recived an email confirming its blocked and we have submitted everything needed to prove that this was a business transaction where the client was not happy with service by the 3rd party and still our account remains blocked. loss of income, employees not paid, clients paying but not getting service and the investigator is not even taking our calls. why trust you with our money if you will play judge and jury and put our business and employees livelihood on hold without even doing any investigation. ITS SAD HOW A BANK DOES NOT VALUE SMALL BUSINESSES.;
212 replies
54 months ago
abuse of power
The officers of this company use their power and connections to solve their personal issues. we had an issue with Lina Muhoni who used her position at SABS to block our business account at FNB by deeming transactions with her as fraud. this was after we could not agree on services rendered and she informed us that as an officer as SABS she will see that we do not trade unless we comply to her DEMANDS and on the 29th of October our account was blocked with no formal proceedings followed and even after supplying relevant documents to the bank our account remains blocked.
53 replies
93 months ago
bad service- mtn insurance
i have submitted a claim with mtn insurance and its been 2 weeks and i am not getting any feedback. it means 2 weeks that i do not have a phone yet i have phone insurance that i pay every month
158 replies
120 months ago
Payments not reflecting
<p>on the 20th of April i went to east rand edgars and paid my account. beginning of may i got an sms saying my account is ovedue. i quueried why and i was told that my payment is not reflecting. i have called the customer service went to the branch and they all send me back and forth. at the same time i get sms reminding me to pay an account and i am being charged extra interest yet i made a payment. now i am stressing becuase they have already loaded me as a slow payer yet the mistake lies with them. this is a lesson learnt i must close my account as soon as i can.</p>
53 replies
128 months ago
Discrimination against foreigners
I complained last week about how I was not getting proper service because I am a foreigner and I got a recurring message that said that someone will contact me. no one contacted me and my efforts to contact the branch haven't helped either. I really think its time to move to FNB. Standard bank is the beep bank for sure.
0 replies
128 months ago
Discrimination against foreigners
2 weeks ago I called standard bank to find out the procedure in opening an credit card account. I was given a long list of documents that are needed. I then went in to the branch where they did an application and I was told it takes 3 working days to get an outcome. while there they told me I must send proof of my qualifications so that I can be upgraded from Elite to Prestige. I emailed the certificates same day. 4 days later I queried via email since the branch does not answer calls and I was told to wait since they take longer since I am a foreigner. this week I queried and I was told that my documents had been sent to a wrong department now I must wait again but no time frame. when I call the call center to query they tell they can not pick up anything because the system is different for foreigners. it has been exactly 2 weeks since I submitted my application and I have received no constructive feedback. why do you advertise saying it takes so many days when you know your system is different for foreigners. why discriminate against us regarding certain services yet in opening transactional accounts its instant.
75 replies
129 months ago
incorrect billing that has not been addressed
this is the third time complaining regarding mtn incorrect billing but it seems mtn does not care because its money that they mad. where is the fair practices in all this if I as a customer am overbilled and I complain over 10 times and no one seems to care. where is customer care. I was overbilled for a total of 1400 and I have called the call center and I have complained here but no one at mtn seems to have any idea how to help me because I cant speak to billing and my complains always find themselves out of the system.<br>
75 replies
129 months ago
incorrect billing that has not beed addressed
i have been trying to complain to MTN for incorrect billing for months. since April I have been complaining but no one seems to care or even take down my complaints. every time I call they tell me there is no previous complaint in the system. I was overbilled in April June and July and I have called 808 10 times and every time they say I will have a response in the next 48 hours but no one has ever called me. I am starting to think mtn is doing this deliberately to all customers as a way of stealing money from us. and I cant wait for my contract to expire so that I can move to another network.
75 replies
132 months ago
Billing
MTN has been overbilling me for 3 months now. I get invoices that say packet switched data and I have no idea what its for because my contract is capped. in April I was overcharged with 200r and now I have been overcharged with 600r. and calling their call center is a waste of time since it is closed. all the branches say that they can not help. this is daylight robbery. why must I pay for something I don't know.
76 replies
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5 Star
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4 Star
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3 Star
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2 Star
5 (50%)
1 Star
5 (50%)